# Act as oversight or security agents for management or customers.

*/Tasks/Act_as_oversight_or_security_agents_for_management_or_customers.*

Act as oversight or security agents for management or customers.

## Boundary Of Firm

**Outsourced To**:
- [Contract Security Firms](/CompanyTypes/Contract_Security_Firms)
- [Surveillance Service Providers](/CompanyTypes/Surveillance_Service_Providers)
**Automatability**: augmented
**Routing Summary**:
- Casinos and large venues keep a Surveillance Operations department in-house to watch the floor on behalf of both management and customers, because the work is tied to the firm's own premises and rules.
- Smaller operators buy the same coverage from contract security and surveillance providers.
- Camera analytics flag anomalies and raise alerts, but a human agent confirms intent and acts, so the work is augmented rather than fully automated.
**Delivered By Role**:
- [Surveillance Officer](/Tasks/Act_as_oversight_or_security_agents_for_management_or_customers./JobTypes/Surveillance_Officer)
- [Gaming Investigator](/Tasks/Act_as_oversight_or_security_agents_for_management_or_customers./JobTypes/Gaming_Investigator)
- [Security Agent](/Tasks/Act_as_oversight_or_security_agents_for_management_or_customers./JobTypes/Security_Agent)
**Asset Specificity**: general
**Automated By Action**:
- [Detect Anomalous Activity](/Action/Detect_Anomalous_Activity)
- [Generate Incident Alert](/Action/Generate_Incident_Alert)
**Automated By Software**:
- [Video Analytics Platform](/Software/Video_Analytics_Platform)
- [Surveillance Monitoring System](/Software/Surveillance_Monitoring_System)
**Delivered By Department**:
- [Surveillance Operations](/Tasks/Act_as_oversight_or_security_agents_for_management_or_customers./Departments/Surveillance_Operations)
- [Loss Prevention](/Tasks/Act_as_oversight_or_security_agents_for_management_or_customers./Departments/Loss_Prevention)

## Neighborhood

### Parent

- [Maintain surveillance of individuals or establishments.](/Activities/Maintain_surveillance_of_individuals_or_establishments.) — parent · Activities

### Siblings

- [Monitor conduct of prisoners in housing unit, or during work or recreational activities, according t...](/Tasks/Monitor_conduct_of_prisoners_in_housing_unit,_or_during_work_or_recreational_activities,_according_t...) — siblings · Tasks
- [Watch for potentially dangerous persons whose pictures are posted at checkpoints.](/Tasks/Watch_for_potentially_dangerous_persons_whose_pictures_are_posted_at_checkpoints.) — siblings · Tasks
- [Perform covert surveillance of areas susceptible to loss, such loading docks, distribution centers, ...](/Tasks/Perform_covert_surveillance_of_areas_susceptible_to_loss,_such_loading_docks,_distribution_centers,_...) — siblings · Tasks
- [Monitor transit areas and conduct security checks to protect railroad properties, patrons, and emplo...](/Tasks/Monitor_transit_areas_and_conduct_security_checks_to_protect_railroad_properties,_patrons,_and_emplo...) — siblings · Tasks
- [Identify, investigate, or resolve security breaches.](/Tasks/Identify,_investigate,_or_resolve_security_breaches.) — siblings · Tasks
- [Monitor closed-circuit television cameras.](/Tasks/Monitor_closed-circuit_television_cameras.) — siblings · Tasks
- [Maintain surveillance of establishments to obtain identifying information on suspects.](/Tasks/Maintain_surveillance_of_establishments_to_obtain_identifying_information_on_suspects.) — siblings · Tasks
- [Perform undercover assignments and maintain surveillance, including monitoring authorized wiretaps.](/Tasks/Perform_undercover_assignments_and_maintain_surveillance,_including_monitoring_authorized_wiretaps.) — siblings · Tasks
- [Monitor passenger behavior to identify threats to the safety of the crew and other passengers.](/Tasks/Monitor_passenger_behavior_to_identify_threats_to_the_safety_of_the_crew_and_other_passengers.) — siblings · Tasks
- [Assess Site Surveillance Needs](/Tasks/Assess_Site_Surveillance_Needs) — siblings · Tasks
- [Camouflage Positions and Maintain Concealment](/Tasks/Camouflage_Positions_and_Maintain_Concealment) — siblings · Tasks
- [Conduct CCTV Virtual Tours](/Tasks/Conduct_CCTV_Virtual_Tours) — siblings · Tasks
- [Conduct Covert Mobile Surveillance](/Tasks/Conduct_Covert_Mobile_Surveillance) — siblings · Tasks
- [Conduct Covert Surveillance of Trafficking Activity](/Tasks/Conduct_Covert_Surveillance_of_Trafficking_Activity) — siblings · Tasks
- [Conduct Field Surveillance](/Tasks/Conduct_Field_Surveillance) — siblings · Tasks
- [Conduct Low Level Visual Surveillance](/Tasks/Conduct_Low_Level_Visual_Surveillance) — siblings · Tasks
- [Conduct Mobile Surveillance](/Tasks/Conduct_Mobile_Surveillance) — siblings · Tasks
- [Conduct Physical Surveillance](/Tasks/Conduct_Physical_Surveillance) — siblings · Tasks
- [Conduct Reconnaissance and Patrols](/Tasks/Conduct_Reconnaissance_and_Patrols) — siblings · Tasks
- [Conduct Routine Surveillance Tests](/Tasks/Conduct_Routine_Surveillance_Tests) — siblings · Tasks
- [Conduct Special Reconnaissance and Surveillance](/Tasks/Conduct_Special_Reconnaissance_and_Surveillance) — siblings · Tasks
- [Conduct Surveillance Operations](/Tasks/Conduct_Surveillance_Operations) — siblings · Tasks
- [Conduct Surveillance and Apprehensions](/Tasks/Conduct_Surveillance_and_Apprehensions) — siblings · Tasks
- [Conduct Surveillance of High Theft Corridors](/Tasks/Conduct_Surveillance_of_High_Theft_Corridors) — siblings · Tasks
- [Conduct surveillance and collection](/Tasks/Conduct_surveillance_and_collection) — siblings · Tasks
- [Conduct surveillance and inquiry](/Tasks/Conduct_surveillance_and_inquiry) — siblings · Tasks
- [Conduct surveillance from the sales floor](/Tasks/Conduct_surveillance_from_the_sales_floor) — siblings · Tasks
- [Conduct surveillance of suspected internal and external theft](/Tasks/Conduct_surveillance_of_suspected_internal_and_external_theft) — siblings · Tasks
- [Coordinate Surveillance Assignments](/Tasks/Coordinate_Surveillance_Assignments) — siblings · Tasks
- [Coordinate follow-up and surveillance](/Tasks/Coordinate_follow-up_and_surveillance) — siblings · Tasks
- [Establish Covert Observation Posts](/Tasks/Establish_Covert_Observation_Posts) — siblings · Tasks
- [Establish and Occupy Observation Posts](/Tasks/Establish_and_Occupy_Observation_Posts) — siblings · Tasks
- [Install Surveillance And Tags](/Tasks/Install_Surveillance_And_Tags) — siblings · Tasks
- [Maintain Continuous Line of Sight Observation](/Tasks/Maintain_Continuous_Line_of_Sight_Observation) — siblings · Tasks
- [Maintain Line Of Sight Lock](/Tasks/Maintain_Line_Of_Sight_Lock) — siblings · Tasks
- [Maintain Surveillance Without Detection](/Tasks/Maintain_Surveillance_Without_Detection) — siblings · Tasks
- [Maintain active surveillance](/Tasks/Maintain_active_surveillance) — siblings · Tasks
- [Maintain the surveillance file](/Tasks/Maintain_the_surveillance_file) — siblings · Tasks
- [Manage Surveillance Operations](/Tasks/Manage_Surveillance_Operations) — siblings · Tasks
- [Monitor CCTV Camera Feeds](/Tasks/Monitor_CCTV_Camera_Feeds) — siblings · Tasks
- [Monitor CCTV Feeds](/Tasks/Monitor_CCTV_Feeds) — siblings · Tasks
- [Monitor Persons of Interest](/Tasks/Monitor_Persons_of_Interest) — siblings · Tasks
- [Observe and Report Enemy Activity](/Tasks/Observe_and_Report_Enemy_Activity) — siblings · Tasks
- [Observe and Report Enemy Activity and Disposition](/Tasks/Observe_and_Report_Enemy_Activity_and_Disposition) — siblings · Tasks
- [Oversee Surveillance and Monitoring](/Tasks/Oversee_Surveillance_and_Monitoring) — siblings · Tasks
- [Oversee adversary tracking programs](/Tasks/Oversee_adversary_tracking_programs) — siblings · Tasks
- [Perform Field Surveillance](/Tasks/Perform_Field_Surveillance) — siblings · Tasks
- [Perform Surveillance](/Tasks/Perform_Surveillance) — siblings · Tasks
- [Plan Surveillance Approach](/Tasks/Plan_Surveillance_Approach) — siblings · Tasks
- [Review Surveillance and Incident Reports](/Tasks/Review_Surveillance_and_Incident_Reports) — siblings · Tasks
- [Review surveillance and seal data](/Tasks/Review_surveillance_and_seal_data) — siblings · Tasks
- [Review surveillance insights](/Tasks/Review_surveillance_insights) — siblings · Tasks
- [Run field surveillance](/Tasks/Run_field_surveillance) — siblings · Tasks
- [Support Investigations with Surveillance Data](/Tasks/Support_Investigations_with_Surveillance_Data) — siblings · Tasks
- [Surveil Subjects and Known Associates](/Tasks/Surveil_Subjects_and_Known_Associates) — siblings · Tasks
- [Surveil for incidents](/Tasks/Surveil_for_incidents) — siblings · Tasks
- [Surveil the Sales Floor for Theft Indicators](/Tasks/Surveil_the_Sales_Floor_for_Theft_Indicators) — siblings · Tasks
- [Surveillance Review](/Tasks/Surveillance_Review) — siblings · Tasks

### Who does this

- [Gaming Surveillance Officers and Gambling Investigators](/Occupations/Gaming_Surveillance_Officers_and_Gambling_Investigators) — performs · Occupations

### Problems this exposes

- [surveillance coverage gaps go unnoticed until an event exposes them](/Problems/surveillance_coverage_gaps_go_unnoticed_until_an_event_exposes_them) — exposes problem · Problems
- [incident logs written after the fact miss the timeline detail an investigation needs](/Problems/incident_logs_written_after_the_fact_miss_the_timeline_detail_an_investigation_needs) — exposes problem · Problems
- [escalation thresholds to law enforcement vs internal handling are judgment-dependent and inconsistent](/Problems/escalation_thresholds_to_law_enforcement_vs_internal_handling_are_judgment-dependent_and_inconsistent) — exposes problem · Problems

### Automated by

- [Surveillance Monitoring System](/Software/Surveillance_Monitoring_System) — automated by · Software
- [Video Analytics Platform](/Software/Video_Analytics_Platform) — automated by · Software
- [Generate Incident Alert](/Action/Generate_Incident_Alert) — automated by · Action
- [Detect Anomalous Activity](/Action/Detect_Anomalous_Activity) — automated by · Action

### Outsourced to

- [Surveillance Service Providers](/CompanyTypes/Surveillance_Service_Providers) — outsourced to · CompanyTypes
- [Contract Security Firms](/CompanyTypes/Contract_Security_Firms) — outsourced to · CompanyTypes

### Delivered by

- [Security Agent](/JobTypes/Security_Agent) — delivered by · JobTypes
- [Gaming Investigator](/JobTypes/Gaming_Investigator) — delivered by · JobTypes
- [Surveillance Officer](/JobTypes/Surveillance_Officer) — delivered by · JobTypes
- [Loss Prevention](/Departments/Loss_Prevention) — delivered by · Departments
- [Surveillance Operations](/Departments/Surveillance_Operations) — delivered by · Departments