# Act as liaisons between clients and medical staff.

*/Tasks/Act_as_liaisons_between_clients_and_medical_staff.*

Act as liaisons between clients and medical staff.

## Boundary Of Firm

**Outsourced To**:
- [Medical Answering Service](/CompanyTypes/Medical_Answering_Service)
- [Patient Engagement Service Provider](/CompanyTypes/Patient_Engagement_Service_Provider)
**Automatability**: assisted
**Routing Summary**:
- A patient navigator, office coordinator, or case manager in Patient Services keeps this work in-house when it requires interpreting a client's situation against clinical staff availability and instructions.
- Higher-volume, lower-judgment contact (after-hours intake, reminder calls, first-line message handling) is frequently bought from a medical answering service or patient-engagement service provider.
- A patient engagement platform or portal automates inquiry routing, message triage, and reminders, but a person handles anything requiring clinical or empathetic judgment.
**Delivered By Role**:
- [Patient Navigator](/Tasks/Act_as_liaisons_between_clients_and_medical_staff./JobTypes/Patient_Navigator)
- [Medical Office Coordinator](/Tasks/Act_as_liaisons_between_clients_and_medical_staff./JobTypes/Medical_Office_Coordinator)
- [Case Manager](/Tasks/Act_as_liaisons_between_clients_and_medical_staff./JobTypes/Case_Manager)
**Asset Specificity**: specific
**Automated By Action**:
- [Route Patient Inquiry](/Action/Route_Patient_Inquiry)
- [Triage Patient Message](/Action/Triage_Patient_Message)
- [Send Appointment Reminder](/Action/Send_Appointment_Reminder)
**Automated By Software**:
- [Patient Engagement Platform](/Software/Patient_Engagement_Platform)
- [Patient Portal](/Software/Patient_Portal)
**Delivered By Department**:
- [Patient Services](/Tasks/Act_as_liaisons_between_clients_and_medical_staff./Departments/Patient_Services)
- [Care Coordination](/Tasks/Act_as_liaisons_between_clients_and_medical_staff./Departments/Care_Coordination)

## Neighborhood

### Parent

- [Advocate for individual or community needs.](/Activities/Advocate_for_individual_or_community_needs.) — parent · Activities

### Siblings

- [Act as an advocate for farmers or farmers' groups.](/Tasks/Act_as_an_advocate_for_farmers_or_farmers'_groups.) — siblings · Tasks
- [Act as client advocates to coordinate required services or to resolve emergency problems in crisis s...](/Tasks/Act_as_client_advocates_to_coordinate_required_services_or_to_resolve_emergency_problems_in_crisis_s...) — siblings · Tasks
- [Advocate for accessible health care that minimizes environmental health risks.](/Tasks/Advocate_for_accessible_health_care_that_minimizes_environmental_health_risks.) — siblings · Tasks
- [Advocate for individual or community health needs with government agencies or health service provide...](/Tasks/Advocate_for_individual_or_community_health_needs_with_government_agencies_or_health_service_provide...) — siblings · Tasks
- [Teach self-advocacy skills to clients.](/Tasks/Teach_self-advocacy_skills_to_clients.) — siblings · Tasks
- [Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts,...](/Tasks/Serve_as_liaisons_between_students,_homes,_schools,_family_services,_child_guidance_clinics,_courts,...) — siblings · Tasks
- [Serve on policy-making committees, assist in community development, and assist client groups by lobb...](/Tasks/Serve_on_policy-making_committees,_assist_in_community_development,_and_assist_client_groups_by_lobb...) — siblings · Tasks
- [Advise Students on Self-Advocacy](/Tasks/Advise_Students_on_Self-Advocacy) — siblings · Tasks
- [Advocate Customer Needs To Product Teams](/Tasks/Advocate_Customer_Needs_To_Product_Teams) — siblings · Tasks
- [Advocate For Client Access To Benefits](/Tasks/Advocate_For_Client_Access_To_Benefits) — siblings · Tasks
- [Advocate Industry Interests](/Tasks/Advocate_Industry_Interests) — siblings · Tasks
- [Advocate On Member Behalf](/Tasks/Advocate_On_Member_Behalf) — siblings · Tasks
- [Advocate Policy Positions](/Tasks/Advocate_Policy_Positions) — siblings · Tasks
- [Advocate To Policymakers](/Tasks/Advocate_To_Policymakers) — siblings · Tasks
- [Advocate client needs to product and support teams](/Tasks/Advocate_client_needs_to_product_and_support_teams) — siblings · Tasks
- [Advocate for Client Access](/Tasks/Advocate_for_Client_Access) — siblings · Tasks
- [Advocate for Clients in Care Settings](/Tasks/Advocate_for_Clients_in_Care_Settings) — siblings · Tasks
- [Advocate for Dealer Needs Internally](/Tasks/Advocate_for_Dealer_Needs_Internally) — siblings · Tasks
- [Advocate for Family Needs](/Tasks/Advocate_for_Family_Needs) — siblings · Tasks
- [Advocate for Patient Needs Within the Care Team](/Tasks/Advocate_for_Patient_Needs_Within_the_Care_Team) — siblings · Tasks
- [Advocate for Reasonable Accommodations](/Tasks/Advocate_for_Reasonable_Accommodations) — siblings · Tasks
- [Advocate for Resident Service Needs](/Tasks/Advocate_for_Resident_Service_Needs) — siblings · Tasks
- [Advocate for Youth in Hearings](/Tasks/Advocate_for_Youth_in_Hearings) — siblings · Tasks
- [Advocate for client access to resources](/Tasks/Advocate_for_client_access_to_resources) — siblings · Tasks
- [Advocate for client needs](/Tasks/Advocate_for_client_needs) — siblings · Tasks
- [Advocate for client rights and access](/Tasks/Advocate_for_client_rights_and_access) — siblings · Tasks
- [Advocate for clients with agencies and providers](/Tasks/Advocate_for_clients_with_agencies_and_providers) — siblings · Tasks
- [Advocate for customer needs in product roadmap discussions](/Tasks/Advocate_for_customer_needs_in_product_roadmap_discussions) — siblings · Tasks
- [Advocate for families with schools and agencies](/Tasks/Advocate_for_families_with_schools_and_agencies) — siblings · Tasks
- [Advocate for funding with stakeholders](/Tasks/Advocate_for_funding_with_stakeholders) — siblings · Tasks
- [Advocate for health-supportive policies](/Tasks/Advocate_for_health-supportive_policies) — siblings · Tasks
- [Advocate for member appeals](/Tasks/Advocate_for_member_appeals) — siblings · Tasks
- [Advocate for patient and family needs](/Tasks/Advocate_for_patient_and_family_needs) — siblings · Tasks
- [Advocate for the discipline](/Tasks/Advocate_for_the_discipline) — siblings · Tasks
- [Advocate local policy positions](/Tasks/Advocate_local_policy_positions) — siblings · Tasks
- [Advocate member policy interests](/Tasks/Advocate_member_policy_interests) — siblings · Tasks
- [Advocate on enrollment issues](/Tasks/Advocate_on_enrollment_issues) — siblings · Tasks
- [Advocate on health policy](/Tasks/Advocate_on_health_policy) — siblings · Tasks
- [Advocate on local policy](/Tasks/Advocate_on_local_policy) — siblings · Tasks
- [Advocate on pension and benefit matters](/Tasks/Advocate_on_pension_and_benefit_matters) — siblings · Tasks
- [Advocate on pension entitlements](/Tasks/Advocate_on_pension_entitlements) — siblings · Tasks
- [Advocate on policy issues](/Tasks/Advocate_on_policy_issues) — siblings · Tasks
- [Advocate on safety and policy](/Tasks/Advocate_on_safety_and_policy) — siblings · Tasks
- [Advocate organizational interests in the sector](/Tasks/Advocate_organizational_interests_in_the_sector) — siblings · Tasks
- [Advocate organizational positions to state officials](/Tasks/Advocate_organizational_positions_to_state_officials) — siblings · Tasks
- [Advocate platform positions](/Tasks/Advocate_platform_positions) — siblings · Tasks
- [Advocate policy to authorities](/Tasks/Advocate_policy_to_authorities) — siblings · Tasks
- [Advocate position to officials](/Tasks/Advocate_position_to_officials) — siblings · Tasks
- [Advocate the unit's priorities within IT](/Tasks/Advocate_the_unit's_priorities_within_IT) — siblings · Tasks
- [Advocate to authorities](/Tasks/Advocate_to_authorities) — siblings · Tasks
- [Advocate to authorities and public](/Tasks/Advocate_to_authorities_and_public) — siblings · Tasks
- [Advocate to regulators and payers](/Tasks/Advocate_to_regulators_and_payers) — siblings · Tasks
- [Advocate to regulators and policymakers](/Tasks/Advocate_to_regulators_and_policymakers) — siblings · Tasks
- [Align Company Positions With Association Advocacy](/Tasks/Align_Company_Positions_With_Association_Advocacy) — siblings · Tasks
- [Brief Leadership on Patient Needs](/Tasks/Brief_Leadership_on_Patient_Needs) — siblings · Tasks
- [Build Coalition Advocacy Campaigns](/Tasks/Build_Coalition_Advocacy_Campaigns) — siblings · Tasks
- [Build Coalitions with Trade Associations](/Tasks/Build_Coalitions_with_Trade_Associations) — siblings · Tasks
- [Build coalitions with advocacy partners](/Tasks/Build_coalitions_with_advocacy_partners) — siblings · Tasks
- [Conduct Public Advocacy Campaign](/Tasks/Conduct_Public_Advocacy_Campaign) — siblings · Tasks
- [Coordinate Advocacy Activities](/Tasks/Coordinate_Advocacy_Activities) — siblings · Tasks
- [Coordinate Coalition Sign On Letters](/Tasks/Coordinate_Coalition_Sign_On_Letters) — siblings · Tasks
- [Coordinate advocacy and outreach](/Tasks/Coordinate_advocacy_and_outreach) — siblings · Tasks
- [Coordinate advocacy and policy positions](/Tasks/Coordinate_advocacy_and_policy_positions) — siblings · Tasks
- [Coordinate advocacy positions](/Tasks/Coordinate_advocacy_positions) — siblings · Tasks
- [Coordinate joint advocacy positions](/Tasks/Coordinate_joint_advocacy_positions) — siblings · Tasks
- [Coordinate joint industry advocacy](/Tasks/Coordinate_joint_industry_advocacy) — siblings · Tasks
- [Coordinate political advocacy](/Tasks/Coordinate_political_advocacy) — siblings · Tasks
- [Define Advocacy Objectives](/Tasks/Define_Advocacy_Objectives) — siblings · Tasks
- [Define advocacy agenda](/Tasks/Define_advocacy_agenda) — siblings · Tasks
- [Define advocacy campaign objectives](/Tasks/Define_advocacy_campaign_objectives) — siblings · Tasks
- [Define advocacy mandate with stakeholders](/Tasks/Define_advocacy_mandate_with_stakeholders) — siblings · Tasks
- [Define advocacy or recognition goal](/Tasks/Define_advocacy_or_recognition_goal) — siblings · Tasks
- [Define client advocacy objectives](/Tasks/Define_client_advocacy_objectives) — siblings · Tasks
- [Define client advocacy position](/Tasks/Define_client_advocacy_position) — siblings · Tasks
- [Design advocacy campaign](/Tasks/Design_advocacy_campaign) — siblings · Tasks
- [Develop Advocacy And Outreach Strategy](/Tasks/Develop_Advocacy_And_Outreach_Strategy) — siblings · Tasks
- [Develop Advocacy Campaign Strategy](/Tasks/Develop_Advocacy_Campaign_Strategy) — siblings · Tasks
- [Develop Internal Champions](/Tasks/Develop_Internal_Champions) — siblings · Tasks
- [Develop advocacy positions](/Tasks/Develop_advocacy_positions) — siblings · Tasks
- [Develop advocacy strategy](/Tasks/Develop_advocacy_strategy) — siblings · Tasks
- [Develop advocacy strategy and messaging](/Tasks/Develop_advocacy_strategy_and_messaging) — siblings · Tasks
- [Develop advocacy strategy and positions](/Tasks/Develop_advocacy_strategy_and_positions) — siblings · Tasks
- [Develop industry advocacy positions](/Tasks/Develop_industry_advocacy_positions) — siblings · Tasks
- [Draft Legislative Position Statements](/Tasks/Draft_Legislative_Position_Statements) — siblings · Tasks
- [Draft advocacy positions](/Tasks/Draft_advocacy_positions) — siblings · Tasks
- [Engage Officials And Community Groups](/Tasks/Engage_Officials_And_Community_Groups) — siblings · Tasks
- [Engage in Policy and Advocacy Efforts](/Tasks/Engage_in_Policy_and_Advocacy_Efforts) — siblings · Tasks
- [Execute Advocacy Plans](/Tasks/Execute_Advocacy_Plans) — siblings · Tasks
- [Execute advocacy plans for assigned policy issues](/Tasks/Execute_advocacy_plans_for_assigned_policy_issues) — siblings · Tasks
- [Facilitate group sessions on communication and self-advocacy](/Tasks/Facilitate_group_sessions_on_communication_and_self-advocacy) — siblings · Tasks
- [Identify advocacy issue and stakeholders](/Tasks/Identify_advocacy_issue_and_stakeholders) — siblings · Tasks
- [Identify and Cultivate Natural Community Supports](/Tasks/Identify_and_Cultivate_Natural_Community_Supports) — siblings · Tasks
- [Intake constituency advocacy goals](/Tasks/Intake_constituency_advocacy_goals) — siblings · Tasks
- [Mobilize Public Advocacy Actions](/Tasks/Mobilize_Public_Advocacy_Actions) — siblings · Tasks
- [Mobilize advocacy campaigns](/Tasks/Mobilize_advocacy_campaigns) — siblings · Tasks
- [Plan Legislative Lobby Days](/Tasks/Plan_Legislative_Lobby_Days) — siblings · Tasks
- [Plan advocacy campaign](/Tasks/Plan_advocacy_campaign) — siblings · Tasks
- [Prepare advocacy submissions](/Tasks/Prepare_advocacy_submissions) — siblings · Tasks
- [Produce advocacy messaging](/Tasks/Produce_advocacy_messaging) — siblings · Tasks
- [Publish advocacy communications](/Tasks/Publish_advocacy_communications) — siblings · Tasks
- [Publish advocacy positions](/Tasks/Publish_advocacy_positions) — siblings · Tasks
- [Relay Resident Concerns to Agency Leadership](/Tasks/Relay_Resident_Concerns_to_Agency_Leadership) — siblings · Tasks
- [Represent Clinical Voice to the Board](/Tasks/Represent_Clinical_Voice_to_the_Board) — siblings · Tasks
- [Represent Student Interests](/Tasks/Represent_Student_Interests) — siblings · Tasks
- [Represent member interests](/Tasks/Represent_member_interests) — siblings · Tasks
- [Represent members in policy advocacy](/Tasks/Represent_members_in_policy_advocacy) — siblings · Tasks
- [Represent members to employers and regulators](/Tasks/Represent_members_to_employers_and_regulators) — siblings · Tasks
- [Set Advocacy Agenda](/Tasks/Set_Advocacy_Agenda) — siblings · Tasks
- [Set advocacy agenda with members](/Tasks/Set_advocacy_agenda_with_members) — siblings · Tasks
- [Set advocacy and education agenda](/Tasks/Set_advocacy_and_education_agenda) — siblings · Tasks
- [Support Advocacy Strategy](/Tasks/Support_Advocacy_Strategy) — siblings · Tasks

### Related (perform)

- [Concierge Medicine Coordinator](/JobTypes/Concierge_Medicine_Coordinator) — perform · JobTypes
- [Community Health Coordinator](/JobTypes/Community_Health_Coordinator) — perform · JobTypes
- [Health Services Coordinator](/JobTypes/Health_Services_Coordinator) — perform · JobTypes
- [Medical and Hospital Concierge](/JobTypes/Medical_and_Hospital_Concierge) — perform · JobTypes
- [Patient Advocate](/JobTypes/Patient_Advocate) — perform · JobTypes

### Problems this exposes

- [bridging language and health-literacy gaps for patients](/Problems/bridging_language_and_health-literacy_gaps_for_patients) — exposes problem · Problems
- [relaying clinical information across providers without loss or distortion](/Problems/relaying_clinical_information_across_providers_without_loss_or_distortion) — exposes problem · Problems
- [coordinating appointments and follow-ups across fragmented schedules](/Problems/coordinating_appointments_and_follow-ups_across_fragmented_schedules) — exposes problem · Problems

### Automated by

- [Patient Portal](/Software/Patient_Portal) — automated by · Software
- [Patient Engagement Platform](/Software/Patient_Engagement_Platform) — automated by · Software
- [Send Appointment Reminder](/Action/Send_Appointment_Reminder) — automated by · Action
- [Triage Patient Message](/Action/Triage_Patient_Message) — automated by · Action
- [Route Patient Inquiry](/Action/Route_Patient_Inquiry) — automated by · Action

### Outsourced to

- [Patient Engagement Service Provider](/CompanyTypes/Patient_Engagement_Service_Provider) — outsourced to · CompanyTypes
- [Medical Answering Service](/CompanyTypes/Medical_Answering_Service) — outsourced to · CompanyTypes

### Delivered by

- [Case Manager](/JobTypes/Case_Manager) — delivered by · JobTypes
- [Medical Office Coordinator](/JobTypes/Medical_Office_Coordinator) — delivered by · JobTypes
- [Patient Navigator](/JobTypes/Patient_Navigator) — delivered by · JobTypes
- [Care Coordination](/Departments/Care_Coordination) — delivered by · Departments
- [Patient Services](/Departments/Patient_Services) — delivered by · Departments