# Jira Service Management

*/Software/Jira_Service_Management*

## Neighborhood

### Related (automated by)

- [Application Maintenance Management](/Processes/Application_Maintenance_Management) — automated by · Processes
- [Incident Problem and Change Workflow Configuration](/Processes/Incident_Problem_and_Change_Workflow_Configuration) — automated by · Processes
- [Application Maintenance Backlog Management](/Processes/Application_Maintenance_Backlog_Management) — automated by · Processes
- [Change order routing](/Processes/Change_order_routing) — automated by · Processes
- [Incident Documentation and Client Notification](/Processes/Incident_Documentation_and_Client_Notification) — automated by · Processes
- [Designing Incident and Change Management Processes](/Processes/Designing_Incident_and_Change_Management_Processes) — automated by · Processes
- [Cutover Planning and Hypercare](/Processes/Cutover_Planning_and_Hypercare) — automated by · Processes
- [Problem Management](/Processes/Problem_Management) — automated by · Processes
- [Maintenance and Support](/Processes/Maintenance_and_Support) — automated by · Processes
- [Incident Resolution Management](/Processes/Incident_Resolution_Management) — automated by · Processes
- [Application Engineering Support](/Processes/Application_Engineering_Support) — automated by · Processes
- [IT Service Management](/Processes/IT_Service_Management) — automated by · Processes
- [Application Maintenance Optimization](/Processes/Application_Maintenance_Optimization) — automated by · Processes
- [Maintenance and Enhancement Delivery](/Processes/Maintenance_and_Enhancement_Delivery) — automated by · Processes
- [Ticket Triage and Routing](/Processes/Ticket_Triage_and_Routing) — automated by · Processes
- [Incident and Problem Management](/Processes/Incident_and_Problem_Management) — automated by · Processes
- [Incident and Problem Process Design](/Processes/Incident_and_Problem_Process_Design) — automated by · Processes
- [Hypercare Support Operations](/Processes/Hypercare_Support_Operations) — automated by · Processes
- [Operating Offshore Ad Ops Delivery Centers](/Processes/Operating_Offshore_Ad_Ops_Delivery_Centers) — automated by · Processes
- [Design Request Queue Management](/Processes/Design_Request_Queue_Management) — automated by · Processes
- [IT Service Desk Management](/Processes/IT_Service_Desk_Management) — automated by · Processes
- [Question Queue Management](/Processes/Question_Queue_Management) — automated by · Processes
- [Change Request Intake and Logging](/Processes/Change_Request_Intake_and_Logging) — automated by · Processes
- [Change Enablement and CAB Coordination](/Processes/Change_Enablement_and_CAB_Coordination) — automated by · Processes
- [Escalation Handoff to Client Engineering](/Processes/Escalation_Handoff_to_Client_Engineering) — automated by · Processes
- [Support Ticket Management](/Processes/Support_Ticket_Management) — automated by · Processes
- [Application Support](/Processes/Application_Support) — automated by · Processes
- [Tier 3 support](/Processes/Tier_3_support) — automated by · Processes

### Related (exposed by)

- [Add Request](/Action/Add_Request) — exposed by · Action
- [Update Ticket Type](/Action/Update_Ticket_Type) — exposed by · Action
- [Get Open Report](/Action/Get_Open_Report) — exposed by · Action
- [Create Requester](/Action/Create_Requester) — exposed by · Action
- [Create RCA Ticket](/Action/Create_RCA_Ticket) — exposed by · Action
- [Notify Reporter](/Action/Notify_Reporter) — exposed by · Action
- [Submit Assignment Issue Report](/Action/Submit_Assignment_Issue_Report) — exposed by · Action
- [Create Internal Request](/Action/Create_Internal_Request) — exposed by · Action
- [Close Resolution Task](/Action/Close_Resolution_Task) — exposed by · Action
- [Prioritize Work Queue](/Action/Prioritize_Work_Queue) — exposed by · Action
- [Prioritize Requests](/Action/Prioritize_Requests) — exposed by · Action
- [Collect Ticket.create](/Action/Collect_Ticket.create) — exposed by · Action
- [Get Service](/Action/Get_Service) — exposed by · Action
- [Triage Intake](/Action/Triage_Intake) — exposed by · Action
- [Search Closed Task Requests](/Action/Search_Closed_Task_Requests) — exposed by · Action
- [Create Customer Request](/Action/Create_Customer_Request) — exposed by · Action
- [Publish Service Catalog Entry](/Action/Publish_Service_Catalog_Entry) — exposed by · Action
- [Track Service Request Metrics](/Action/Track_Service_Request_Metrics) — exposed by · Action
- [Assess Change Risk](/Action/Assess_Change_Risk) — exposed by · Action
- [Submit a New Request](/Action/Submit_a_New_Request) — exposed by · Action
- [Retrieve All Requests](/Action/Retrieve_All_Requests) — exposed by · Action
- [Resolve Request](/Action/Resolve_Request) — exposed by · Action
- [Schedule Change Request](/Action/Schedule_Change_Request) — exposed by · Action
- [Catalog Service Requirements](/Action/Catalog_Service_Requirements) — exposed by · Action
- [Schedule Asset Request](/Action/Schedule_Asset_Request) — exposed by · Action
- [Add Impact](/Action/Add_Impact) — exposed by · Action
- [Notify Client of Finding Update](/Action/Notify_Client_of_Finding_Update) — exposed by · Action
- [Find Change Request](/Action/Find_Change_Request) — exposed by · Action
- [Route Incidents By Severity](/Action/Route_Incidents_By_Severity) — exposed by · Action
- [Route Exception to Owner](/Action/Route_Exception_to_Owner) — exposed by · Action
- [Route Cross Team Request](/Action/Route_Cross_Team_Request) — exposed by · Action
- [Route Billable Change Request](/Action/Route_Billable_Change_Request) — exposed by · Action
- [Find a Request Template](/Action/Find_a_Request_Template) — exposed by · Action
- [Find User Requests](/Action/Find_User_Requests) — exposed by · Action
- [Log Request](/Action/Log_Request) — exposed by · Action
- [Associate Request With Problem](/Action/Associate_Request_With_Problem) — exposed by · Action
- [Track Interdepartmental Tickets](/Action/Track_Interdepartmental_Tickets) — exposed by · Action
- [Track Change Request Status](/Action/Track_Change_Request_Status) — exposed by · Action
- [Track Change Implementation Status](/Action/Track_Change_Implementation_Status) — exposed by · Action
- [Routing Change Requests](/Action/Routing_Change_Requests) — exposed by · Action
- [Route Request to Owner](/Action/Route_Request_to_Owner) — exposed by · Action
- [Route Internal Input](/Action/Route_Internal_Input) — exposed by · Action
- [Analyze Service Desk Trends](/Action/Analyze_Service_Desk_Trends) — exposed by · Action
- [Track Service Level Compliance](/Action/Track_Service_Level_Compliance) — exposed by · Action
- [Classify Service Request](/Action/Classify_Service_Request) — exposed by · Action
- [Route Change for Approval](/Action/Route_Change_for_Approval) — exposed by · Action
- [Analyze Ticket Resolution Path](/Action/Analyze_Ticket_Resolution_Path) — exposed by · Action
- [Route Incident Ticket](/Action/Route_Incident_Ticket) — exposed by · Action
- [Route Escalation Ticket](/Action/Route_Escalation_Ticket) — exposed by · Action
- [Route Customer Request](/Action/Route_Customer_Request) — exposed by · Action
- [Generate Remediation Ticket](/Action/Generate_Remediation_Ticket) — exposed by · Action
- [Acknowledge Request Receipt](/Action/Acknowledge_Request_Receipt) — exposed by · Action
- [Generate Status Response](/Action/Generate_Status_Response) — exposed by · Action
- [Generate Service Request Form](/Action/Generate_Service_Request_Form) — exposed by · Action
- [Generate Change Impact Summary](/Action/Generate_Change_Impact_Summary) — exposed by · Action
- [Track Service Request](/Action/Track_Service_Request) — exposed by · Action
- [Capture Service Requirements](/Action/Capture_Service_Requirements) — exposed by · Action
- [Jira Service Management Alert — Create Alert](/Action/Jira_Service_Management_Alert_—_Create_Alert) — exposed by · Action
- [Provision Service Desk Queue](/Action/Provision_Service_Desk_Queue) — exposed by · Action
- [Generate Service Change Plan](/Action/Generate_Service_Change_Plan) — exposed by · Action
- [Generate SLA Requirement Profile](/Action/Generate_SLA_Requirement_Profile) — exposed by · Action
- [Generate Change Report](/Action/Generate_Change_Report) — exposed by · Action
- [Aggregate Service Request Data](/Action/Aggregate_Service_Request_Data) — exposed by · Action
- [Jira Service Management — Custom Actions (Beta)](/Action/Jira_Service_Management_—_Custom_Actions_(Beta)) — exposed by · Action
- [Jira Service Management — Create Request](/Action/Jira_Service_Management_—_Create_Request) — exposed by · Action
- [Jira Service Management — New Request](/Event/Jira_Service_Management_—_New_Request) — exposed by · Event
- [Jira Service Management — Updated Request](/Event/Jira_Service_Management_—_Updated_Request) — exposed by · Event
- [Jira Service Management — API Request (Beta)](/Action/Jira_Service_Management_—_API_Request_(Beta)) — exposed by · Action

### Related (uses software)

- [Change Control Manager](/JobTypes/Change_Control_Manager) — uses software · JobTypes
- [Technical Support Agent](/JobTypes/Technical_Support_Agent) — uses software · JobTypes
- [ITSM Process Owner](/JobTypes/ITSM_Process_Owner) — uses software · JobTypes
- [Vendor Liaison](/JobTypes/Vendor_Liaison) — uses software · JobTypes
- [SLA Analyst](/JobTypes/SLA_Analyst) — uses software · JobTypes
- [Information Technology Manager](/JobTypes/Information_Technology_Manager) — uses software · JobTypes
- [Computer User Support Specialists](/JobTypes/Computer_User_Support_Specialists) — uses software · JobTypes
- [Client Support Representative](/JobTypes/Client_Support_Representative) — uses software · JobTypes
- [IT Manager](/JobTypes/IT_Manager) — uses software · JobTypes
- [Platform Operations Manager](/JobTypes/Platform_Operations_Manager) — uses software · JobTypes
- [Architecture Review Board Coordinator](/JobTypes/Architecture_Review_Board_Coordinator) — uses software · JobTypes
- [Service Management Consultant](/JobTypes/Service_Management_Consultant) — uses software · JobTypes
- [Platform Support Engineer](/JobTypes/Platform_Support_Engineer) — uses software · JobTypes
- [Application Specialist](/JobTypes/Application_Specialist) — uses software · JobTypes
- [Ticketing Agent](/JobTypes/Ticketing_Agent) — uses software · JobTypes
- [ITIL Process Architect](/JobTypes/ITIL_Process_Architect) — uses software · JobTypes
- [Service Desk Technician](/JobTypes/Service_Desk_Technician) — uses software · JobTypes
- [ITSM Tooling Administrator](/JobTypes/ITSM_Tooling_Administrator) — uses software · JobTypes
- [ITIL Practitioner](/JobTypes/ITIL_Practitioner) — uses software · JobTypes
- [Helpdesk Technician](/JobTypes/Helpdesk_Technician) — uses software · JobTypes
- [ITSM Consultant](/JobTypes/ITSM_Consultant) — uses software · JobTypes
- [Product Support Specialist](/JobTypes/Product_Support_Specialist) — uses software · JobTypes
- [ITSM Tools Administrator](/JobTypes/ITSM_Tools_Administrator) — uses software · JobTypes
- [Service Management Process Designer](/JobTypes/Service_Management_Process_Designer) — uses software · JobTypes
- [IT Support Specialists](/JobTypes/IT_Support_Specialists) — uses software · JobTypes
- [Incident Response Coordinator](/JobTypes/Incident_Response_Coordinator) — uses software · JobTypes
- [Analytics Center Team Lead](/JobTypes/Analytics_Center_Team_Lead) — uses software · JobTypes
- [Service Tools Administrator](/JobTypes/Service_Tools_Administrator) — uses software · JobTypes
- [Support Operations Manager](/JobTypes/Support_Operations_Manager) — uses software · JobTypes
- [Change Coordinator](/JobTypes/Change_Coordinator) — uses software · JobTypes
- [Change Advisory Board Chair](/JobTypes/Change_Advisory_Board_Chair) — uses software · JobTypes
- [ITIL Process Owner](/JobTypes/ITIL_Process_Owner) — uses software · JobTypes
- [Help Desk Technician](/JobTypes/Help_Desk_Technician) — uses software · JobTypes
- [Service Analyst](/JobTypes/Service_Analyst) — uses software · JobTypes
- [Support Service Owner](/JobTypes/Support_Service_Owner) — uses software · JobTypes
- [Service Request Coordinator](/JobTypes/Service_Request_Coordinator) — uses software · JobTypes
- [Service Request Agent](/JobTypes/Service_Request_Agent) — uses software · JobTypes
- [Service Desk Team Lead](/JobTypes/Service_Desk_Team_Lead) — uses software · JobTypes
- [Service Desk Lead](/JobTypes/Service_Desk_Lead) — uses software · JobTypes
- [Service Desk Coordinator](/JobTypes/Service_Desk_Coordinator) — uses software · JobTypes
- [Service Desk Associate](/JobTypes/Service_Desk_Associate) — uses software · JobTypes
- [Service Desk Analyst](/JobTypes/Service_Desk_Analyst) — uses software · JobTypes
- [Service Desk Agent](/JobTypes/Service_Desk_Agent) — uses software · JobTypes
- [Service Delivery Specialist](/JobTypes/Service_Delivery_Specialist) — uses software · JobTypes
- [Service Delivery Manager](/JobTypes/Service_Delivery_Manager) — uses software · JobTypes
- [Service Delivery Lead](/JobTypes/Service_Delivery_Lead) — uses software · JobTypes
- [Service Delivery Coordinator](/JobTypes/Service_Delivery_Coordinator) — uses software · JobTypes
- [Service Catalog Manager](/JobTypes/Service_Catalog_Manager) — uses software · JobTypes
- [IT Service Management Lead](/JobTypes/IT_Service_Management_Lead) — uses software · JobTypes
- [IT Service Management Analyst](/JobTypes/IT_Service_Management_Analyst) — uses software · JobTypes
- [IT Service Delivery Manager](/JobTypes/IT_Service_Delivery_Manager) — uses software · JobTypes
- [IT Service Manager](/JobTypes/IT_Service_Manager) — uses software · JobTypes
- [ITSM Administrator](/JobTypes/ITSM_Administrator) — uses software · JobTypes
- [Support Triage Specialist](/JobTypes/Support_Triage_Specialist) — uses software · JobTypes
- [Request Fulfillment Coordinator](/JobTypes/Request_Fulfillment_Coordinator) — uses software · JobTypes

### Composed into

- [System management software maintenance](/Services/System_management_software_maintenance) — composes · Services

### What uses this

- [Cross-Functional SLA Breaches](/Problems/Cross-Functional_SLA_Breaches) — used for · Problems
- [Map Orphaned Internal Links](/Problems/Map_Orphaned_Internal_Links) — used for · Problems
- [Distributed Approval Bottlenecks](/Problems/Distributed_Approval_Bottlenecks) — used for · Problems
- [Resolve Core Delivery Bottlenecks](/Problems/Resolve_Core_Delivery_Bottlenecks) — used for · Problems
- [SLA Penalty Leakage](/Problems/SLA_Penalty_Leakage) — used for · Problems
- [SLA Breach Penalties](/Problems/SLA_Breach_Penalties) — used for · Problems
- [Lapsed Vendor Credential Exposure](/Problems/Lapsed_Vendor_Credential_Exposure) — used for · Problems
- [Operating Margin Compression](/Problems/Operating_Margin_Compression) — used for · Problems
- [Fulfill Service Level Agreements](/Problems/Fulfill_Service_Level_Agreements) — used for · Problems
- [Expertise Dependency Reduction](/Problems/Expertise_Dependency_Reduction) — used for · Problems
- [False Exception Triage](/Problems/False_Exception_Triage) — used for · Problems
- [Exception Routing](/Problems/Exception_Routing) — used for · Problems
- [Software Provisioning Request](/Problems/Software_Provisioning_Request) — used for · Problems
- [Working Interview Logistics](/Problems/Working_Interview_Logistics) — used for · Problems
- [Hardware Asset Redeployment](/Problems/Hardware_Asset_Redeployment) — used for · Problems
- [Enforce Vendor Service Levels](/Problems/Enforce_Vendor_Service_Levels) — used for · Problems
- [Scoring Discrepancy Resolution](/Problems/Scoring_Discrepancy_Resolution) — used for · Problems
- [Access Provisioning](/Problems/Access_Provisioning) — used for · Problems
- [Access Request Triage](/Problems/Access_Request_Triage) — used for · Problems
- [Control Maverick Spend](/Problems/Control_Maverick_Spend) — used for · Problems
- [Transaction Authorization](/Problems/Transaction_Authorization) — used for · Problems
- [Manual Review Headcount Expansion](/Problems/Manual_Review_Headcount_Expansion) — used for · Problems
- [Violation Investigation Triage](/Problems/Violation_Investigation_Triage) — used for · Problems
- [Friction In Client Onboarding](/Problems/Friction_In_Client_Onboarding) — used for · Problems
- [Cross-System Evidence Extraction](/Problems/Cross-System_Evidence_Extraction) — used for · Problems
- [False Positive Resolution](/Problems/False_Positive_Resolution) — used for · Problems
- [Core Service Delivery Failures](/Problems/Core_Service_Delivery_Failures) — used for · Problems
- [Business Unit Throughput Optimization](/Problems/Business_Unit_Throughput_Optimization) — used for · Problems

### Who uses this

- [Accuest Triage Queue](/Agents/Accuest_Triage_Queue) — uses · Agents
- [Helpdesk Technicians](/Occupations/Helpdesk_Technicians) — uses · Occupations
- [Escalation Routing Agent](/Agents/Escalation_Routing_Agent) — uses · Agents
- [Support Managers](/Occupations/Support_Managers) — uses · Occupations
- [Facility Coordinators](/Occupations/Facility_Coordinators) — uses · Occupations
- [IT Support Technicians](/Occupations/IT_Support_Technicians) — uses · Occupations
- [Support Ticketing Webhook](/Software/Support_Ticketing_Webhook) — uses · Software
- [Security Operations Managers](/Occupations/Security_Operations_Managers) — uses · Occupations
- [Support Agents](/Occupations/Support_Agents) — uses · Occupations

### Incumbents

- [Automated Policy Exception Routing](/Opportunities/Automated_Policy_Exception_Routing) — incumbent in · Opportunities
- [Scope Defense Agent](/Opportunities/Scope_Defense_Agent) — incumbent in · Opportunities
- [Shadow Approval Engine](/Opportunities/Shadow_Approval_Engine) — incumbent in · Opportunities
- [Visual Triage Agent](/Opportunities/Visual_Triage_Agent) — incumbent in · Opportunities
- [Enterprise Escalation Resolution](/Opportunities/Enterprise_Escalation_Resolution) — incumbent in · Opportunities
- [Policy Exception Routing](/Opportunities/Policy_Exception_Routing) — incumbent in · Opportunities
- [AI Incident Triage](/Opportunities/AI_Incident_Triage) — incumbent in · Opportunities
- [Supplier Triage Automation](/Opportunities/Supplier_Triage_Automation) — incumbent in · Opportunities
- [Automated Triage for IT](/Opportunities/Automated_Triage_for_IT) — incumbent in · Opportunities
- [Submission SLA Routing](/Opportunities/Submission_SLA_Routing) — incumbent in · Opportunities
- [WIP Resolution Agent](/Opportunities/WIP_Resolution_Agent) — incumbent in · Opportunities

### What it buys

- [Chief Information Officers](/Customers/Chief_Information_Officers) — buys · Customers
- [IT Directors](/Customers/IT_Directors) — buys · Customers
- [Operations Directors](/Customers/Operations_Directors) — buys · Customers
- [Support Center Managers](/Customers/Support_Center_Managers) — buys · Customers

### What it uses

- [IT Support Agents](/Occupations/IT_Support_Agents) — uses · Occupations
- [Operations Support Staff](/Occupations/Operations_Support_Staff) — uses · Occupations
- [Service Desk Analysts](/Occupations/Service_Desk_Analysts) — uses · Occupations
- [System Administrators](/Occupations/System_Administrators) — uses · Occupations