# Alert Routing Webhook

*/Software/Alert_Routing_Webhook*

## Solution Overview

The Alert Routing Webhook intercepts raw JSON payloads from infrastructure monitoring tools, parses the unstructured error text, and maps the event to the correct responder. Instead of dumping every Datadog or Prometheus alert into a catch-all channel, the service analyzes the stack trace, identifies the affected microservice owners from an internal service catalog, and outputs a formatted JSON trigger directly to the specific team's PagerDuty schedule. It guarantees that only prioritized, actionable incidents reach a human engineer.

Site Reliability Engineering managers and DevSecOps leads integrate this endpoint to bypass broken manual triage workflows. Massive volumes of low-priority warnings often bury critical database lockups or unauthorized access attempts. By deploying this webhook as the immediate first receiver, ops leaders stop relying on manual acknowledgment protocols and guarantee that a Kubernetes node failure immediately pages the exact platform engineer currently on rotation for that cluster.

Operating as a headless SaaS primitive, the webhook sits between infrastructure monitors and incident management platforms. It consumes high-volume machine data from below and feeds clean, categorized incident profiles upward to communication hubs. Autonomous incident resolution agents and automated runbook execution scripts rely on this routed output as their explicit starting trigger, allowing them to skip event classification and move straight to executing remediation code.

## Headless Saas Data Model

**Entities**:
- Name: WebhookEndpoint · Description: The ingestion endpoint receiving raw JSON payloads from infrastructure monitoring tools.
- Name: Workspace · Description: Tenant boundary isolating service catalogs, rules, and alerts for an organization.
- Name: ServiceComponent · Description: An internal microservice or system component mapped to its specific owner team.
- Name: ResponderDestination · Description: The target PagerDuty schedule or communication channel for routed incident triggers.
- Name: RoutingRule · Description: Mapping logic linking incoming payload patterns to affected components and destinations.
- Name: RoutedAlert · Description: The final, categorized incident profile generated and dispatched to the responder.
**Relations**:
- To: WebhookEndpoint · From: Workspace · Label: owns endpoints · Cardinality: one-to-many
- To: ServiceComponent · From: Workspace · Label: owns components · Cardinality: one-to-many
- To: ResponderDestination · From: Workspace · Label: owns destinations · Cardinality: one-to-many
- To: RoutingRule · From: WebhookEndpoint · Label: has rules · Cardinality: one-to-many
- To: RoutingRule · From: ServiceComponent · Label: referenced by rules · Cardinality: one-to-many
- To: RoutingRule · From: ResponderDestination · Label: targeted by rules · Cardinality: one-to-many
- To: RoutedAlert · From: RoutingRule · Label: generates alerts · Cardinality: one-to-many
**Tenant Anchor**: Workspace
**Primary Resource**: WebhookEndpoint

## Api Definition

**Protocols**:
- REST
- Webhooks
- MCP
- SDK
**Consumed By**:
- [Incident Triage Agent](/Agents/Incident_Triage_Agent)
- [Runbook Execution Agent](/Agents/Runbook_Execution_Agent)
- [Auto-Remediation Agent](/Agents/Auto-Remediation_Agent)
**Integrations**:
- [Datadog](/Products/Datadog)
- [Prometheus](/Products/Prometheus)
- [PagerDuty](/Products/PagerDuty)
- [Opsgenie](/Products/Opsgenie)
- [Kubernetes](/Products/Kubernetes)
**Consumption Model**: A runbook execution agent registers the MCP server to dynamically map service components and subscribes to the webhook endpoint to receive categorized incident profiles.
**Workflow Wrappers**:
- Name: Evaluate Inbound Payload · Wraps: Ingests raw JSON, matches service components, and dispatches formatted triggers to PagerDuty destinations.
- Name: Sync Component Catalog · Wraps: Bulk-upserts internal service components and instantly remaps existing routing rules to new owners.
- Name: Simulate Alert Routing · Wraps: Evaluates a mock JSON payload against active rules without firing live responder destination triggers.

## Api Function Cascade

**Ai Role**: The alert routing primitive runs entirely straight-through as stateless software, relying on generative categorization to classify inbound payloads before deterministic logic dispatches triggers without any human intervention.
**Cascade**:
- Kind: Code · Note: Accepts raw JSON webhooks from Datadog or Prometheus · Step: Ingest Alert Payload · Verb: ingest · Realizes: Receive System Event · Oversight: none
- Kind: Generative · Note: Evaluates unstructured payload text to determine incident severity and context · Step: Categorize Incident Profile · Verb: categorize · Realizes: Categorize Incident Profile · Oversight: none
- Kind: Code · Note: Links resolved Kubernetes components to internal catalog routing rules · Step: Match Service Owners · Verb: match · Realizes: Map System Components · Oversight: none
- Kind: Code · Note: Fires formatted alerts to PagerDuty or Opsgenie endpoints · Step: Dispatch Destination Trigger · Verb: dispatch · Realizes: Dispatch Incident Notification · Oversight: none
**Optimizes**:
- [Alert Routing Accuracy](/Metrics/Alert_Routing_Accuracy)
- [Mean Time To Route](/Metrics/Mean_Time_To_Route)
- [Incident Categorization Precision](/Metrics/Incident_Categorization_Precision)
- [Routing Latency](/Metrics/Routing_Latency)

## Headless Saas Representative Offer

**Warranty**: Commits to 99.99% uptime for webhook ingestion and sub-second rule evaluation latency, providing standard prorated service credits if targets are missed.
**Price Band**: ~$5 to $20 per 100,000 evaluated incident payloads, depending on component mapping complexity
**Pricing Kind**: UsageMeter
**Deliverables**:
- Dedicated webhook endpoints for raw JSON payload ingestion
- Access to the REST API and MCP server for component catalog synchronization
- Compute allocation for evaluating inbound payloads against routing rules
- Sandboxed API access for simulating alert routing without live dispatch
**Delivery Mode**: Engineers and autonomous agents provision API credentials instantly via self-serve portal, immediately activating webhook listeners and the MCP routing environment.
**Business Function**: ProvideService
**Agent Checkout Support**:
- agentic-commerce-protocol
- merchant-payments-protocol
- stored-credential

## Headless Saas Crud Surface

**Auth Model**: API Key
**Endpoints**:
- GET /webhook-endpoints — list webhook endpoints
- POST /webhook-endpoints — create a webhook endpoint
- GET /webhook-endpoints/{id} — fetch a webhook endpoint
- PATCH /webhook-endpoints/{id} — update a webhook endpoint
- GET /webhook-endpoints/{id}/routing-rules — list routing rules belonging to a webhook endpoint
- GET /workspaces — list workspaces
- POST /workspaces — create a workspace
- GET /workspaces/{id} — fetch a workspace
- PATCH /workspaces/{id} — update a workspace
- GET /workspaces/{id}/webhook-endpoints — list webhook endpoints owned by a workspace
- GET /workspaces/{id}/service-components — list service components owned by a workspace
- GET /workspaces/{id}/responder-destinations — list responder destinations owned by a workspace
- GET /service-components — list service components
- POST /service-components — create a service component
- GET /service-components/{id} — fetch a service component
- PATCH /service-components/{id} — update a service component
- GET /service-components/{id}/routing-rules — list routing rules referencing a service component
- GET /responder-destinations — list responder destinations
- POST /responder-destinations — create a responder destination
- GET /responder-destinations/{id} — fetch a responder destination
- PATCH /responder-destinations/{id} — update a responder destination
- GET /responder-destinations/{id}/routing-rules — list routing rules targeting a responder destination
- GET /routing-rules — list routing rules
- POST /routing-rules — create a routing rule
- GET /routing-rules/{id} — fetch a routing rule
- PATCH /routing-rules/{id} — update a routing rule
- GET /routing-rules/{id}/routed-alerts — list routed alerts generated by a routing rule
- GET /routed-alerts — list routed alerts
- POST /routed-alerts — manually create a routed alert
- GET /routed-alerts/{id} — fetch a routed alert
- PATCH /routed-alerts/{id} — update a routed alert
- POST /routed-alerts/{id}/dispatch — trigger dispatch of a routed alert to its destination
**Multitenancy**: Row-level isolation
**Webhook Events**:
- webhook_endpoint.status_changed
- alert.routed
- alert.dispatched
- alert.dispatch_failed

## Headless Saas Erd

```mermaid
erDiagram
    Workspace ||--o{ WebhookEndpoint : "owns endpoints"
    Workspace ||--o{ ServiceComponent : "owns components"
    Workspace ||--o{ ResponderDestination : "owns destinations"
    WebhookEndpoint ||--o{ RoutingRule : "has rules"
    ServiceComponent ||--o{ RoutingRule : "referenced by rules"
    ResponderDestination ||--o{ RoutingRule : "targeted by rules"
    RoutingRule ||--o{ RoutedAlert : "generates alerts"

    WebhookEndpoint {
        UUID id PK
        UUID workspaceId FK
        VARCHAR name
        VARCHAR ingestionUrl
        VARCHAR status
        TIMESTAMP createdAt
    }
    Workspace {
        UUID id PK "Tenant"
        VARCHAR name
        VARCHAR subscriptionTier
        TIMESTAMP createdAt
    }
    ServiceComponent {
        UUID id PK
        UUID workspaceId FK
        VARCHAR componentName
        VARCHAR ownerTeam
        VARCHAR repositoryUrl
    }
    ResponderDestination {
        UUID id PK
        UUID workspaceId FK
        VARCHAR platformType
        VARCHAR targetUri
    }
    RoutingRule {
        UUID id PK
        UUID webhookEndpointId FK
        UUID serviceComponentId FK
        UUID responderDestinationId FK
        VARCHAR payloadPattern
        VARCHAR priorityThreshold
    }
    RoutedAlert {
        UUID id PK
        UUID routingRuleId FK
        JSONB rawPayload
        JSONB incidentProfile
        VARCHAR dispatchStatus
        TIMESTAMP dispatchedAt
    }
```

## Neighborhood

### Composed into

- [Deterministic Flagging Agent](/Agents/Deterministic_Flagging_Agent) — composes · Agents

### What it uses

- [Atlassian Opsgenie](/Products/Atlassian_Opsgenie) — uses · Products
- [Datadog](/Software/Datadog) — uses · Software
- [PagerDuty](/Software/PagerDuty) — uses · Software
- [Kubernetes](/Products/Kubernetes) — uses · Products
- [Prometheus](/Products/Prometheus) — uses · Products

### Optimizes

- [Alert Routing Accuracy](/Metrics/Alert_Routing_Accuracy) — optimizes · Metrics
- [Incident Categorization Precision](/Metrics/Incident_Categorization_Precision) — optimizes · Metrics
- [Mean Time To Route](/Metrics/Mean_Time_To_Route) — optimizes · Metrics
- [Routing Latency](/Metrics/Routing_Latency) — optimizes · Metrics

### Who consumes this

- [Auto-Remediation Agent](/Agents/Auto-Remediation_Agent) — consumed by · Agents
- [Incident Triage Agent](/Agents/Incident_Triage_Agent) — consumed by · Agents
- [Runbook Execution Agent](/Agents/Runbook_Execution_Agent) — consumed by · Agents

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