# PagerDuty Incident Response

*/Products/PagerDuty_Incident_Response*

## Product Profile

**How It Flows**: This software product is delivered as a cloud application and mobile app operated by human engineers during system events. It ingests alert data via APIs from infrastructure monitoring tools and pushes notifications outbound through SMS, voice calls, and workplace chat platforms.
**Operated By**:
- [Site Reliability Engineers](/Products/PagerDuty_Incident_Response/Occupations/Site_Reliability_Engineers)
- [DevOps Engineers](/Products/PagerDuty_Incident_Response/Occupations/DevOps_Engineers)
- [On-Call Software Developers](/Products/PagerDuty_Incident_Response/Occupations/On-Call_Software_Developers)
- [Network Operations Center Technicians](/Products/PagerDuty_Incident_Response/Occupations/Network_Operations_Center_Technicians)
**What It Does**: PagerDuty Incident Response aggregates alerts from IT monitoring systems and routes them to the correct on-call personnel based on predefined schedules and escalation policies. It provides a centralized interface for engineering teams to acknowledge, triage, and resolve system outages.
**Primary Buyers**:
- [Vice Presidents of Engineering](/Products/PagerDuty_Incident_Response/Customers/Vice_Presidents_of_Engineering)
- [IT Operations Directors](/Products/PagerDuty_Incident_Response/Customers/IT_Operations_Directors)
- [Site Reliability Engineering Managers](/Products/PagerDuty_Incident_Response/Customers/Site_Reliability_Engineering_Managers)

## Product Biz Step Lifecycle

**Summary**: PagerDuty Incident Response is a purely digital cloud application and notification primitive with no physical supply-chain lifecycle.
**Physical Track**: false

## Neighborhood

### Parent

- [Rapid response kits](/Products/Rapid_response_kits) — parent · Products

### Siblings

- [Personal travel kits for UN staff](/Products/Personal_travel_kits_for_UN_staff) — siblings · Products
- [Field Kits for UN staff](/Products/Field_Kits_for_UN_staff) — siblings · Products
- [Individual kit](/Products/Individual_kit) — siblings · Products
- [Alert Triage Dashboards](/Products/Alert_Triage_Dashboards) — siblings · Products
- [Chemical Neutralization Kit](/Products/Chemical_Neutralization_Kit) — siblings · Products
- [Compliance Response Package](/Products/Compliance_Response_Package) — siblings · Products
- [Confined Space Entry Kits](/Products/Confined_Space_Entry_Kits) — siblings · Products
- [Crash Cart Drug Kit](/Products/Crash_Cart_Drug_Kit) — siblings · Products
- [Crash Cart Kit](/Products/Crash_Cart_Kit) — siblings · Products
- [Crash Cart Medications](/Products/Crash_Cart_Medications) — siblings · Products
- [Crisis Readiness Plan](/Products/Crisis_Readiness_Plan) — siblings · Products
- [Dedicated Triage Team](/Products/Dedicated_Triage_Team) — siblings · Products
- [Deloitte Remediation Teams](/Products/Deloitte_Remediation_Teams) — siblings · Products
- [Deployable Exam Package](/Products/Deployable_Exam_Package) — siblings · Products
- [Emergency Response Plan](/Products/Emergency_Response_Plan) — siblings · Products
- [Emergency Response Playbook](/Products/Emergency_Response_Playbook) — siblings · Products
- [Emergency Response Supply Kit](/Products/Emergency_Response_Supply_Kit) — siblings · Products
- [Epic ASAP](/Products/Epic_ASAP) — siblings · Products
- [Esketamine Nasal Spray Kits](/Products/Esketamine_Nasal_Spray_Kits) — siblings · Products
- [Examination Response Package](/Products/Examination_Response_Package) — siblings · Products
- [Field Assessment Kit](/Products/Field_Assessment_Kit) — siblings · Products
- [Field Reagent Kit](/Products/Field_Reagent_Kit) — siblings · Products
- [Harm Reduction Supply Kits](/Products/Harm_Reduction_Supply_Kits) — siblings · Products
- [Hazcat Field Test Kit](/Products/Hazcat_Field_Test_Kit) — siblings · Products
- [Hazmat Response Ensemble](/Products/Hazmat_Response_Ensemble) — siblings · Products
- [Hazmat Response Kit](/Products/Hazmat_Response_Kit) — siblings · Products
- [Home Safety Assessment Kit](/Products/Home_Safety_Assessment_Kit) — siblings · Products
- [IDR Response Package](/Products/IDR_Response_Package) — siblings · Products
- [IDR Response Packages](/Products/IDR_Response_Packages) — siblings · Products
- [Incident After-Action Report](/Products/Incident_After-Action_Report) — siblings · Products
- [Incident Handoff Package](/Products/Incident_Handoff_Package) — siblings · Products
- [Incident Response Consultants](/Products/Incident_Response_Consultants) — siblings · Products
- [Incident Tracker Sheets](/Products/Incident_Tracker_Sheets) — siblings · Products
- [Infection Control Kit](/Products/Infection_Control_Kit) — siblings · Products
- [Internal Escalation Playbooks](/Products/Internal_Escalation_Playbooks) — siblings · Products
- [Internal Risk Teams](/Products/Internal_Risk_Teams) — siblings · Products
- [Kinaxis RapidResponse](/Products/Kinaxis_RapidResponse) — siblings · Products
- [Kinaxis RapidResponse Platform](/Products/Kinaxis_RapidResponse_Platform) — siblings · Products
- [Laboratory Safety Kit](/Products/Laboratory_Safety_Kit) — siblings · Products
- [MSSP Triage Teams](/Products/MSSP_Triage_Teams) — siblings · Products
- [Manual Escalation Playbooks](/Products/Manual_Escalation_Playbooks) — siblings · Products
- [Mercury Spill Cleanup Kit](/Products/Mercury_Spill_Cleanup_Kit) — siblings · Products
- [Modular Response Backpack](/Products/Modular_Response_Backpack) — siblings · Products
- [Naloxone Kit](/Products/Naloxone_Kit) — siblings · Products
- [Naloxone Kits](/Products/Naloxone_Kits) — siblings · Products
- [Naloxone Training Kits](/Products/Naloxone_Training_Kits) — siblings · Products
- [Opioid Overdose Rescue Kit](/Products/Opioid_Overdose_Rescue_Kit) — siblings · Products
- [Personal Protective Equipment Test Kits](/Products/Personal_Protective_Equipment_Test_Kits) — siblings · Products
- [Portable Response Kits](/Products/Portable_Response_Kits) — siblings · Products
- [QEC Kit](/Products/QEC_Kit) — siblings · Products
- [Quick-Release Pouch](/Products/Quick-Release_Pouch) — siblings · Products
- [Race Day Medical Action Plan](/Products/Race_Day_Medical_Action_Plan) — siblings · Products
- [Rapid Deploy Radio Link](/Products/Rapid_Deploy_Radio_Link) — siblings · Products
- [Rapid Deployment Radio Kit](/Products/Rapid_Deployment_Radio_Kit) — siblings · Products
- [Rapid Infusion Kit](/Products/Rapid_Infusion_Kit) — siblings · Products
- [Rapid Response War Rooms](/Products/Rapid_Response_War_Rooms) — siblings · Products
- [RapidDeploy](/Products/RapidDeploy) — siblings · Products
- [RapidDeploy Radius](/Products/RapidDeploy_Radius) — siblings · Products
- [Ready Reaction Force](/Products/Ready_Reaction_Force) — siblings · Products
- [Ready to Deploy Crash Cart Kits](/Products/Ready_to_Deploy_Crash_Cart_Kits) — siblings · Products
- [Records Inventory Survey Kits](/Products/Records_Inventory_Survey_Kits) — siblings · Products
- [Response Button](/Products/Response_Button) — siblings · Products
- [Response Capability Package](/Products/Response_Capability_Package) — siblings · Products
- [Response Equipment Cache](/Products/Response_Equipment_Cache) — siblings · Products
- [Response Record Forms](/Products/Response_Record_Forms) — siblings · Products
- [Responsive RFPIO](/Products/Responsive_RFPIO) — siblings · Products
- [Sharps Safety Kit](/Products/Sharps_Safety_Kit) — siblings · Products
- [Site Inspection Kits](/Products/Site_Inspection_Kits) — siblings · Products
- [Spill Kit Assembly](/Products/Spill_Kit_Assembly) — siblings · Products
- [Spill Kit Bag](/Products/Spill_Kit_Bag) — siblings · Products
- [Spill Kit Box](/Products/Spill_Kit_Box) — siblings · Products
- [Spill Response Module](/Products/Spill_Response_Module) — siblings · Products
- [Survey Readiness Checklists](/Products/Survey_Readiness_Checklists) — siblings · Products
- [Trauma Response Kit](/Products/Trauma_Response_Kit) — siblings · Products
- [Trauma Response Kits](/Products/Trauma_Response_Kits) — siblings · Products
- [Trauma Response Module](/Products/Trauma_Response_Module) — siblings · Products

### Who uses this

- [Site Reliability Engineers](/Occupations/Site_Reliability_Engineers) — uses · Occupations
- [On-Call Software Developers](/Occupations/On-Call_Software_Developers) — uses · Occupations
- [Network Operations Center Technicians](/Occupations/Network_Operations_Center_Technicians) — uses · Occupations
- [Cloud-Native Enterprise](/CompanyTypes/Cloud-Native_Enterprise) — uses · CompanyTypes
- [SaaS Infrastructure Provider](/CompanyTypes/SaaS_Infrastructure_Provider) — uses · CompanyTypes
- [Social Media Platforms](/CompanyTypes/Social_Media_Platforms) — uses · CompanyTypes
- [Retail Smart-Safe Service Providers](/CompanyTypes/Retail_Smart-Safe_Service_Providers) — uses · CompanyTypes

### Incumbents

- [Enterprise Escalation Resolution](/Opportunities/Enterprise_Escalation_Resolution) — incumbent in · Opportunities
- [AI Incident Triage](/Opportunities/AI_Incident_Triage) — incumbent in · Opportunities
- [Outage Dispatch Automation](/Opportunities/Outage_Dispatch_Automation) — incumbent in · Opportunities
- [Automated Incident Reporter](/Opportunities/Automated_Incident_Reporter) — incumbent in · Opportunities
- [Crisis Triage Service](/Opportunities/Crisis_Triage_Service) — incumbent in · Opportunities
- [SCADA Alert Triage Automation](/Opportunities/SCADA_Alert_Triage_Automation) — incumbent in · Opportunities
- [Incident Triage Agent](/Opportunities/Incident_Triage_Agent) — incumbent in · Opportunities
- [SLA Degradation Triage](/Opportunities/SLA_Degradation_Triage) — incumbent in · Opportunities
- [Troubleshooting as a Service](/Opportunities/Troubleshooting_as_a_Service) — incumbent in · Opportunities
- [Inline Batch Triage](/Opportunities/Inline_Batch_Triage) — incumbent in · Opportunities
- [Predictive Alert Routing for Utilities](/Opportunities/Predictive_Alert_Routing_for_Utilities) — incumbent in · Opportunities
- [Intelligent Escalation for Enterprise Support](/Opportunities/Intelligent_Escalation_for_Enterprise_Support) — incumbent in · Opportunities
- [Emergency Routing Agent](/Opportunities/Emergency_Routing_Agent) — incumbent in · Opportunities
- [Automated Triage for IT](/Opportunities/Automated_Triage_for_IT) — incumbent in · Opportunities
- [Automated Incident Resolution](/Opportunities/Automated_Incident_Resolution) — incumbent in · Opportunities
- [Outage Detection Automation](/Opportunities/Outage_Detection_Automation) — incumbent in · Opportunities
- [Downtime Recovery Agent](/Opportunities/Downtime_Recovery_Agent) — incumbent in · Opportunities
- [Automated Fault Triage](/Opportunities/Automated_Fault_Triage) — incumbent in · Opportunities
- [Incident Narrative Desk](/Opportunities/Incident_Narrative_Desk) — incumbent in · Opportunities
- [Incident Resolution Automation](/Opportunities/Incident_Resolution_Automation) — incumbent in · Opportunities
- [Automated Incident Dispatch](/Opportunities/Automated_Incident_Dispatch) — incumbent in · Opportunities
- [Incident Context Synthesizer](/Opportunities/Incident_Context_Synthesizer) — incumbent in · Opportunities
- [Diagnostic Escalation Solver](/Opportunities/Diagnostic_Escalation_Solver) — incumbent in · Opportunities
- [Autonomous SRE Responder](/Opportunities/Autonomous_SRE_Responder) — incumbent in · Opportunities

### What uses this

- [Senior Engineering Attrition](/Problems/Senior_Engineering_Attrition) — used for · Problems
- [Root Cause Data Synthesis](/Problems/Root_Cause_Data_Synthesis) — used for · Problems
- [Critical Outage Alert Fatigue](/Problems/Critical_Outage_Alert_Fatigue) — used for · Problems
- [SLA Breach Client Churn](/Problems/SLA_Breach_Client_Churn) — used for · Problems
- [Downtime-Driven Customer Churn](/Problems/Downtime-Driven_Customer_Churn) — used for · Problems

### What it buys

- [Site Reliability Engineering Managers](/Customers/Site_Reliability_Engineering_Managers) — buys · Customers
- [Vice Presidents of Engineering](/Customers/Vice_Presidents_of_Engineering) — buys · Customers
- [IT Operations Directors](/Customers/IT_Operations_Directors) — buys · Customers

### What it uses

- [DevOps Engineers](/Occupations/DevOps_Engineers) — uses · Occupations