# Accept and validate applications

*/Processes/Accept_and_validate_applications*

## Process Profile

**Outcome**: The application is verified for accuracy and completeness, cleared of initial fraud checks, and queued for underwriting.
**Trigger**: A prospective or existing customer submits a completed application for a credit product or insurance policy.
**Key Steps**:
- Receive application and supporting documentation
- Perform initial completeness and format check
- Extract and digitize applicant data
- Validate applicant identity and conduct initial fraud screening
- Request missing information from the applicant or broker
- Route validated application to the appropriate underwriting queue
**Measured By**:
- [Application Intake Cycle Time](/Metrics/Application_Intake_Cycle_Time)
- [Not In Good Order Rate](/Metrics/Not_In_Good_Order_Rate)
- [First-Pass Yield](/Metrics/First-Pass_Yield)
- [Cost Per Application Handled](/Metrics/Cost_Per_Application_Handled)

## Boundary Of Firm

**Outsourced To**:
- [Business Process Outsourcing Firm](/CompanyTypes/Business_Process_Outsourcing_Firm)
- [Application Processing Service](/CompanyTypes/Application_Processing_Service)
**Automatability**: fully
**Routing Summary**:
- Form capture, completeness checks, and rule-based eligibility screening run on software through an application portal and workflow engine.
- Program-specific eligibility judgment and exception adjudication are kept in-house with intake and eligibility staff.
- High-volume keying and document handling are commonly contracted to a business-process outsourcing firm.
**Delivered By Role**:
- [Application Processor](/Processes/Accept_and_validate_applications/JobTypes/Application_Processor)
- [Intake Coordinator](/Processes/Accept_and_validate_applications/JobTypes/Intake_Coordinator)
- [Eligibility Specialist](/Processes/Accept_and_validate_applications/JobTypes/Eligibility_Specialist)
**Asset Specificity**: mixed
**Automated By Action**:
- [Validating Form Data](/Action/Validating_Form_Data)
- [Checking Eligibility](/Action/Checking_Eligibility)
- [Routing Applications](/Action/Routing_Applications)
**Automated By Software**:
- [Online Application Portal](/Software/Online_Application_Portal)
- [Workflow Automation Platform](/Software/Workflow_Automation_Platform)
- [Identity Verification Service](/Software/Identity_Verification_Service)
**Delivered By Department**:
- [Operations](/Processes/Accept_and_validate_applications/Departments/Operations)
- [Compliance](/Processes/Accept_and_validate_applications/Departments/Compliance)

## Neighborhood

### Parent

- [Monetary Authorities-Central Bank](/Industries/Monetary_Authorities-Central_Bank) — parent · Industries

### Siblings

- [Plan for and aquire necessary resources](/Processes/Plan_for_and_aquire_necessary_resources) — siblings · Processes
- [Produce/Manufacture/Deliver product](/Processes/Produce%2FManufacture%2FDeliver_product) — siblings · Processes
- [Translate cash/currency requirements into logistics requirements](/Processes/Translate_cash%2Fcurrency_requirements_into_logistics_requirements) — siblings · Processes
- [Maintain/manage electronic commerce](/Processes/Maintain%2Fmanage_electronic_commerce) — siblings · Processes
- [Manage issuer debt and investment exposure](/Processes/Manage_issuer_debt_and_investment_exposure) — siblings · Processes
- [Develop and execute hedging transactions](/Processes/Develop_and_execute_hedging_transactions) — siblings · Processes
- [Develop and manage placement and campaign management](/Processes/Develop_and_manage_placement_and_campaign_management) — siblings · Processes
- [Develop marketing material](/Processes/Develop_marketing_material) — siblings · Processes
- [Develop market offering campaign](/Processes/Develop_market_offering_campaign) — siblings · Processes
- [Prepare for marketing campaign launch](/Processes/Prepare_for_marketing_campaign_launch) — siblings · Processes
- [Execute the marketing campaign](/Processes/Execute_the_marketing_campaign) — siblings · Processes
- [Provide account/product statements](/Processes/Provide_account%2Fproduct_statements) — siblings · Processes
- [Reconcile accounts](/Processes/Reconcile_accounts) — siblings · Processes
- [Apply Anti-Money Laundering (AML) policy](/Processes/Apply_Anti-Money_Laundering_(AML)_policy) — siblings · Processes
- [Apply customer identification policy](/Processes/Apply_customer_identification_policy) — siblings · Processes
- [Service bank customers](/Processes/Service_bank_customers) — siblings · Processes
- [Fund and disburse proceeds](/Processes/Fund_and_disburse_proceeds) — siblings · Processes
- [Monitor account status](/Processes/Monitor_account_status) — siblings · Processes
- [Monitor and manage events](/Processes/Monitor_and_manage_events) — siblings · Processes
- [Analyze customer creditworthiness](/Processes/Analyze_customer_creditworthiness) — siblings · Processes
- [Structure and negotiate transaction](/Processes/Structure_and_negotiate_transaction) — siblings · Processes
- [Prepare deal confirmations](/Processes/Prepare_deal_confirmations) — siblings · Processes
- [Prepare and negotiate master agreements](/Processes/Prepare_and_negotiate_master_agreements) — siblings · Processes
- [Interface with customers](/Processes/Interface_with_customers) — siblings · Processes
- [Integrate channels](/Processes/Integrate_channels) — siblings · Processes
- [Manage channels](/Processes/Manage_channels) — siblings · Processes
- [Perform data acquisition and storage](/Processes/Perform_data_acquisition_and_storage) — siblings · Processes
- [Manage customer information](/Processes/Manage_customer_information) — siblings · Processes
- [Manage customer service infrastructure](/Processes/Manage_customer_service_infrastructure) — siblings · Processes
- [Integrate customer information](/Processes/Integrate_customer_information) — siblings · Processes
- [Analyze customer information](/Processes/Analyze_customer_information) — siblings · Processes
- [Assess customers and gain insight](/Processes/Assess_customers_and_gain_insight) — siblings · Processes
- [Develop an advising strategy](/Processes/Develop_an_advising_strategy) — siblings · Processes
- [Manage customers' record](/Processes/Manage_customers'_record) — siblings · Processes
- [Provide advice](/Processes/Provide_advice) — siblings · Processes
- [Analyze customer value status](/Processes/Analyze_customer_value_status) — siblings · Processes
- [Track financial news](/Processes/Track_financial_news) — siblings · Processes
- [Provide proactive and reactive advice](/Processes/Provide_proactive_and_reactive_advice) — siblings · Processes
- [Perform customer-based operations](/Processes/Perform_customer-based_operations) — siblings · Processes
- [Perform trading operations (proprietary/customer)](/Processes/Perform_trading_operations_(proprietary%2Fcustomer)) — siblings · Processes
- [Manage customer service complaints](/Processes/Manage_customer_service_complaints) — siblings · Processes
- [Manage customer transaction complaints](/Processes/Manage_customer_transaction_complaints) — siblings · Processes
- [Perform contract accounting - corporate function](/Processes/Perform_contract_accounting_-_corporate_function) — siblings · Processes
- [Perform bank accounting - corporate function](/Processes/Perform_bank_accounting_-_corporate_function) — siblings · Processes
- [Account for financial instruments: sub-ledger](/Processes/Account_for_financial_instruments:_sub-ledger) — siblings · Processes
- [Perform closing of general ledger](/Processes/Perform_closing_of_general_ledger) — siblings · Processes
- [Close sub-ledgers and post to general ledger](/Processes/Close_sub-ledgers_and_post_to_general_ledger) — siblings · Processes
- [Process period end adjustments (e.g., accruals, currency conversions)](/Processes/Process_period_end_adjustments_(e.g.,_accruals,_currency_conversions)) — siblings · Processes
- [Manage enterprise financial assets](/Processes/Manage_enterprise_financial_assets) — siblings · Processes
- [Plan and design investment](/Processes/Plan_and_design_investment) — siblings · Processes
- [Procure and construct financial assets](/Processes/Procure_and_construct_financial_assets) — siblings · Processes
- [Perform decommission and disposal](/Processes/Perform_decommission_and_disposal) — siblings · Processes
- [Perform asset analytics and performance optimization](/Processes/Perform_asset_analytics_and_performance_optimization) — siblings · Processes
- [Develop credit policy](/Processes/Develop_credit_policy) — siblings · Processes
- [Analyze/Approve new account applications for customer credit](/Processes/Analyze%2FApprove_new_account_applications_for_customer_credit) — siblings · Processes
- [Review product portfolio](/Processes/Review_product_portfolio) — siblings · Processes
- [Review counterparty credit limit](/Processes/Review_counterparty_credit_limit) — siblings · Processes
- [Analyze market risk history](/Processes/Analyze_market_risk_history) — siblings · Processes
- [Forecast market risk requirement](/Processes/Forecast_market_risk_requirement) — siblings · Processes
- [Analyze capital adequacy history](/Processes/Analyze_capital_adequacy_history) — siblings · Processes
- [Forecast capital adequacy policy](/Processes/Forecast_capital_adequacy_policy) — siblings · Processes
- [Perform corporate secretary function](/Processes/Perform_corporate_secretary_function) — siblings · Processes
- [Manage tax regulatory relationships](/Processes/Manage_tax_regulatory_relationships) — siblings · Processes
- [Design risk management operating models](/Processes/Design_risk_management_operating_models) — siblings · Processes
- [Design and implement risk control activities](/Processes/Design_and_implement_risk_control_activities) — siblings · Processes
- [Monitor risk management effectiveness](/Processes/Monitor_risk_management_effectiveness) — siblings · Processes
- [Remediate risk management deficiencies](/Processes/Remediate_risk_management_deficiencies) — siblings · Processes
- [Create risk management functions](/Processes/Create_risk_management_functions) — siblings · Processes
- [Manage and monitor risk management operating models](/Processes/Manage_and_monitor_risk_management_operating_models) — siblings · Processes
- [Operate risk management function](/Processes/Operate_risk_management_function) — siblings · Processes
- [Implement and maintain risk management-related enabling technologies and tools](/Processes/Implement_and_maintain_risk_management-related_enabling_technologies_and_tools) — siblings · Processes
- [Review and generate risk reports](/Processes/Review_and_generate_risk_reports) — siblings · Processes
- [Perform limit management](/Processes/Perform_limit_management) — siblings · Processes
- [Manage and mitigate risk](/Processes/Manage_and_mitigate_risk) — siblings · Processes
- [Establish record retention policy](/Processes/Establish_record_retention_policy) — siblings · Processes
- [Manage financial risk](/Processes/Manage_financial_risk) — siblings · Processes
- [Manage credit risk](/Processes/Manage_credit_risk) — siblings · Processes
- [Develop credit policies](/Processes/Develop_credit_policies) — siblings · Processes
- [Manage global credit limits](/Processes/Manage_global_credit_limits) — siblings · Processes
- [Develop an early-warning system](/Processes/Develop_an_early-warning_system) — siblings · Processes
- [Manage credit portfolio](/Processes/Manage_credit_portfolio) — siblings · Processes
- [Calculate regulatory capital requirements for credit risks](/Processes/Calculate_regulatory_capital_requirements_for_credit_risks) — siblings · Processes
- [Perform stress testing](/Processes/Perform_stress_testing) — siblings · Processes
- [Calibrate and validate credit risk models](/Processes/Calibrate_and_validate_credit_risk_models) — siblings · Processes
- [Manage strategic investment risk](/Processes/Manage_strategic_investment_risk) — siblings · Processes
- [Perform asset liability management analytics](/Processes/Perform_asset_liability_management_analytics) — siblings · Processes
- [Perform asset liability management simulation](/Processes/Perform_asset_liability_management_simulation) — siblings · Processes
- [Plan liquidity and asset liability management](/Processes/Plan_liquidity_and_asset_liability_management) — siblings · Processes
- [Perform asset liability hedging](/Processes/Perform_asset_liability_hedging) — siblings · Processes
- [Perform asset liability management reporting](/Processes/Perform_asset_liability_management_reporting) — siblings · Processes
- [Manage global limits of asset liability management (ALM) risk key figures](/Processes/Manage_global_limits_of_asset_liability_management_(ALM)_risk_key_figures) — siblings · Processes
- [Manage market risk](/Processes/Manage_market_risk) — siblings · Processes
- [Manage global market limits](/Processes/Manage_global_market_limits) — siblings · Processes
- [Manage early-warning system](/Processes/Manage_early-warning_system) — siblings · Processes
- [Manage market data](/Processes/Manage_market_data) — siblings · Processes
- [Model internal market risk](/Processes/Model_internal_market_risk) — siblings · Processes
- [Perform back-testing](/Processes/Perform_back-testing) — siblings · Processes
- [Manage operational risk](/Processes/Manage_operational_risk) — siblings · Processes
- [Analyze operational risk history](/Processes/Analyze_operational_risk_history) — siblings · Processes
- [Forecast operational risk requirement](/Processes/Forecast_operational_risk_requirement) — siblings · Processes
- [Provide operational risk capital allocation](/Processes/Provide_operational_risk_capital_allocation) — siblings · Processes
- [Ensure compliance with Sarbanes-Oxley Act](/Processes/Ensure_compliance_with_Sarbanes-Oxley_Act) — siblings · Processes
- [Manage fraud management procedures](/Processes/Manage_fraud_management_procedures) — siblings · Processes
- [Implement segregation of duties controls](/Processes/Implement_segregation_of_duties_controls) — siblings · Processes
- [Calculate operational risks according to Basel II, EU CRD, and national legislation](/Processes/Calculate_operational_risks_according_to_Basel_II,_EU_CRD,_and_national_legislation) — siblings · Processes
- [Calculate operational risks according to internal models](/Processes/Calculate_operational_risks_according_to_internal_models) — siblings · Processes
- [Report disclosure, COREP, and internal reporting](/Processes/Report_disclosure,_COREP,_and_internal_reporting) — siblings · Processes
- [Perform operational loss and risk event data capture](/Processes/Perform_operational_loss_and_risk_event_data_capture) — siblings · Processes
- [Report on financial profitability](/Processes/Report_on_financial_profitability) — siblings · Processes
- [Manage store cash](/Processes/Manage_store_cash) — siblings · Processes
- [Develop and execute store cash management policy and procedures](/Processes/Develop_and_execute_store_cash_management_policy_and_procedures) — siblings · Processes
- [Sign out cash drawers](/Processes/Sign_out_cash_drawers) — siblings · Processes
- [Close and reconcile cash drawers](/Processes/Close_and_reconcile_cash_drawers) — siblings · Processes
- [Deposit cash](/Processes/Deposit_cash) — siblings · Processes
- [Manage sales applications](/Processes/Manage_sales_applications) — siblings · Processes
- [Gather required customer data and documents](/Processes/Gather_required_customer_data_and_documents) — siblings · Processes
- [Collate customer data for regulatory control requirements](/Processes/Collate_customer_data_for_regulatory_control_requirements) — siblings · Processes
- [Gather customer documents for credit appraisal](/Processes/Gather_customer_documents_for_credit_appraisal) — siblings · Processes
- [Enter applications into system](/Processes/Enter_applications_into_system) — siblings · Processes
- [Track/manage existing product applications](/Processes/Track%2Fmanage_existing_product_applications) — siblings · Processes
- [Handle inquiries on pending applications](/Processes/Handle_inquiries_on_pending_applications) — siblings · Processes
- [Manage sales procedures](/Processes/Manage_sales_procedures) — siblings · Processes
- [Establish sales compliance standards based on internal and external regulations](/Processes/Establish_sales_compliance_standards_based_on_internal_and_external_regulations) — siblings · Processes
- [Monitor compliance standards for sales procedures/guidelines to comply with standards](/Processes/Monitor_compliance_standards_for_sales_procedures%2Fguidelines_to_comply_with_standards) — siblings · Processes
- [Perform sales quality audit to check sales practices](/Processes/Perform_sales_quality_audit_to_check_sales_practices) — siblings · Processes
- [Deliver banking services to customers](/Processes/Deliver_banking_services_to_customers) — siblings · Processes
- [Open Accounts](/Processes/Open_Accounts) — siblings · Processes
- [Apply product conditions](/Processes/Apply_product_conditions) — siblings · Processes
- [Apply product pricing](/Processes/Apply_product_pricing) — siblings · Processes
- [Evaluate collateral/guarantee](/Processes/Evaluate_collateral%2Fguarantee) — siblings · Processes
- [Set up and activate an account](/Processes/Set_up_and_activate_an_account) — siblings · Processes
- [Maintain accounts](/Processes/Maintain_accounts) — siblings · Processes
- [Manage fees/interest/commissions](/Processes/Manage_fees%2Finterest%2Fcommissions) — siblings · Processes
- [Monitor account transactions](/Processes/Monitor_account_transactions) — siblings · Processes
- [Review collateral/guarantee periodically](/Processes/Review_collateral%2Fguarantee_periodically) — siblings · Processes
- [Maintain internal accounts](/Processes/Maintain_internal_accounts) — siblings · Processes
- [Monitor product profitability](/Processes/Monitor_product_profitability) — siblings · Processes
- [Review banking product portfolio](/Processes/Review_banking_product_portfolio) — siblings · Processes
- [Perform settlement](/Processes/Perform_settlement) — siblings · Processes
- [Record adjustments in system of record](/Processes/Record_adjustments_in_system_of_record) — siblings · Processes
- [Close accounts](/Processes/Close_accounts) — siblings · Processes
- [Authenticate customer instruction](/Processes/Authenticate_customer_instruction) — siblings · Processes
- [Manage fees/interest/commissions due](/Processes/Manage_fees%2Finterest%2Fcommissions_due) — siblings · Processes
- [Determine final settlement amount](/Processes/Determine_final_settlement_amount) — siblings · Processes
- [Record account closure in system of record](/Processes/Record_account_closure_in_system_of_record) — siblings · Processes
- [Reconcile receipts and payments](/Processes/Reconcile_receipts_and_payments) — siblings · Processes
- [Manage repayments](/Processes/Manage_repayments) — siblings · Processes
- [Manage negotiated changes](/Processes/Manage_negotiated_changes) — siblings · Processes
- [Modify customer information](/Processes/Modify_customer_information) — siblings · Processes
- [Review and extend credit](/Processes/Review_and_extend_credit) — siblings · Processes
- [Price transaction](/Processes/Price_transaction) — siblings · Processes
- [Perform syndication](/Processes/Perform_syndication) — siblings · Processes
- [Perform securitization](/Processes/Perform_securitization) — siblings · Processes
- [Administer third party accounts (eg escrow, endowment, trusts)](/Processes/Administer_third_party_accounts_(eg_escrow,_endowment,_trusts)) — siblings · Processes
- [Perform cash management](/Processes/Perform_cash_management) — siblings · Processes
- [Perform remittances](/Processes/Perform_remittances) — siblings · Processes
- [Manage transfer transactions](/Processes/Manage_transfer_transactions) — siblings · Processes
- [Authorize transactions](/Processes/Authorize_transactions) — siblings · Processes
- [Perform in-payment](/Processes/Perform_in-payment) — siblings · Processes
- [Perform out-payment](/Processes/Perform_out-payment) — siblings · Processes
- [Settle transfer transactions](/Processes/Settle_transfer_transactions) — siblings · Processes
- [Acquire credit risk data](/Processes/Acquire_credit_risk_data) — siblings · Processes
- [Gather market risk analytics](/Processes/Gather_market_risk_analytics) — siblings · Processes
- [Manage insurance risk](/Processes/Manage_insurance_risk) — siblings · Processes

### Industries where this operates

- [Direct Insurance (except Life, Health, and Medical) Carriers](/Industries/Direct_Insurance_(except_Life,_Health,_and_Medical)_Carriers) — operates in · Industries
- [Depository Credit Intermediation](/Industries/Depository_Credit_Intermediation) — operates in · Industries
- [Activities Related to Credit Intermediation](/Industries/Activities_Related_to_Credit_Intermediation) — operates in · Industries
- [Nondepository Credit Intermediation](/Industries/Nondepository_Credit_Intermediation) — operates in · Industries

### Problems this exposes

- [designated-FMU / systemically-important-participant status routes the application into a heightened review tier ordinary intake lacks](/Problems/designated-FMU_%2F_systemically-important-participant_status_routes_the_application_into_a_heightened_review_tier_ordinary_intake_lacks) — exposes problem · Problems
- [Fedwire/RTGS participant technical-readiness and operational-resilience attestation must clear before access is granted](/Problems/Fedwire%2FRTGS_participant_technical-readiness_and_operational-resilience_attestation_must_clear_before_access_is_granted) — exposes problem · Problems
- [applicant institution eligibility for payment-system access checked against settlement-risk policy](/Problems/applicant_institution_eligibility_for_payment-system_access_checked_against_settlement-risk_policy) — exposes problem · Problems
- [bank charter and master-account access applications validated against capital and BSA/AML fitness criteria](/Problems/bank_charter_and_master-account_access_applications_validated_against_capital_and_BSA%2FAML_fitness_criteria) — exposes problem · Problems
- [duplicate and fraudulent application detection relies on after-the-fact review](/Problems/duplicate_and_fraudulent_application_detection_relies_on_after-the-fact_review) — exposes problem · Problems
- [supporting-document verification (ID, income, eligibility proof) is manual and inconsistent](/Problems/supporting-document_verification_(ID,_income,_eligibility_proof)_is_manual_and_inconsistent) — exposes problem · Problems
- [applicants bounced for fixable errors with no guided resubmission, inflating rework](/Problems/applicants_bounced_for_fixable_errors_with_no_guided_resubmission,_inflating_rework) — exposes problem · Problems
- [completeness and eligibility validation rules hard-coded, brittle to policy/program changes](/Problems/completeness_and_eligibility_validation_rules_hard-coded,_brittle_to_policy%2Fprogram_changes) — exposes problem · Problems
- [Inbound Application Intake And Eligibility Triage](/Problems/Inbound_Application_Intake_And_Eligibility_Triage) — exposes problem · Problems

### Automated by

- [Identity Verification Service](/Software/Identity_Verification_Service) — automated by · Software
- [Workflow Automation Platform](/Software/Workflow_Automation_Platform) — automated by · Software
- [Online Application Portal](/Software/Online_Application_Portal) — automated by · Software
- [Routing Applications](/Activities/Routing_Applications) — automated by · Activities
- [Checking Eligibility](/Activities/Checking_Eligibility) — automated by · Activities
- [Validating Form Data](/Activities/Validating_Form_Data) — automated by · Activities

### Outsourced to

- [Application Processing Service](/CompanyTypes/Application_Processing_Service) — outsourced to · CompanyTypes
- [Business Process Outsourcing Firm](/CompanyTypes/Business_Process_Outsourcing_Firm) — outsourced to · CompanyTypes

### Delivered by

- [Eligibility Specialist](/JobTypes/Eligibility_Specialist) — delivered by · JobTypes
- [Intake Coordinator](/JobTypes/Intake_Coordinator) — delivered by · JobTypes
- [Application Processor](/JobTypes/Application_Processor) — delivered by · JobTypes
- [Compliance](/Departments/Compliance) — delivered by · Departments
- [Operations](/Departments/Operations) — delivered by · Departments