# Service Management Architect

*/JobTypes/Service_Management_Architect*

## Neighborhood

### Related (delivered by)

- [Incident and Problem Process Design](/Processes/Incident_and_Problem_Process_Design) — delivered by · Processes
- [Define IT service management strategy](/Processes/Define_IT_service_management_strategy) — delivered by · Processes

### Perform

- [Set service management process standards across the practice](/Tasks/Set_service_management_process_standards_across_the_practice) — perform · Tasks
- [Review Implementation Against Architecture](/Tasks/Review_Implementation_Against_Architecture) — perform · Tasks
- [Design End-to-End Service Models Covering People Process and Technology](/Tasks/Design_End-to-End_Service_Models_Covering_People_Process_and_Technology) — perform · Tasks
- [Govern the CMDB Structure and CI Class Model](/Tasks/Govern_the_CMDB_Structure_and_CI_Class_Model) — perform · Tasks
- [Review Proposed Process and Tooling Changes for Coherence](/Tasks/Review_Proposed_Process_and_Tooling_Changes_for_Coherence) — perform · Tasks
- [Advise Programs on Service Management Design Decisions](/Tasks/Advise_Programs_on_Service_Management_Design_Decisions) — perform · Tasks
- [Architect the ITSM Platform Data Model and Workflows](/Tasks/Architect_the_ITSM_Platform_Data_Model_and_Workflows) — perform · Tasks
- [Define the ITSM Process Architecture and Taxonomy](/Tasks/Define_the_ITSM_Process_Architecture_and_Taxonomy) — perform · Tasks
- [Set Integration Patterns Between ITSM and Monitoring Tools](/Tasks/Set_Integration_Patterns_Between_ITSM_and_Monitoring_Tools) — perform · Tasks
- [Advise Process Owners on Tooling Capabilities](/Tasks/Advise_Process_Owners_on_Tooling_Capabilities) — perform · Tasks
- [Architect ITSM Platform Configuration and Integrations](/Tasks/Architect_ITSM_Platform_Configuration_and_Integrations) — perform · Tasks
- [Define CMDB Data Models and Class Structures](/Tasks/Define_CMDB_Data_Models_and_Class_Structures) — perform · Tasks
- [Design the Enterprise Service Management Operating Model](/Tasks/Design_the_Enterprise_Service_Management_Operating_Model) — perform · Tasks
- [Roadmap ITSM Platform Upgrades and Consolidations](/Tasks/Roadmap_ITSM_Platform_Upgrades_and_Consolidations) — perform · Tasks
- [Advise on Major Service Transformation Programs](/Tasks/Advise_on_Major_Service_Transformation_Programs) — perform · Tasks
- [Review Process and Tooling Designs for Compliance](/Tasks/Review_Process_and_Tooling_Designs_for_Compliance) — perform · Tasks
- [Establish Service Management Governance Models](/Tasks/Establish_Service_Management_Governance_Models) — perform · Tasks
- [Set Service Management Standards and Patterns](/Tasks/Set_Service_Management_Standards_and_Patterns) — perform · Tasks
- [Design Service Management Process Architecture](/Tasks/Design_Service_Management_Process_Architecture) — perform · Tasks
- [Define ITSM Tooling and Platform Design](/Tasks/Define_ITSM_Tooling_and_Platform_Design) — perform · Tasks
- [Align Process Design Across Service Lifecycle](/Tasks/Align_Process_Design_Across_Service_Lifecycle) — perform · Tasks

### Required skills

- [Platform Architecture](/Skills/Platform_Architecture) — requires skill · Skills
- [Enterprise Process Design](/Skills/Enterprise_Process_Design) — requires skill · Skills
- [Stakeholder Facilitation](/Skills/Stakeholder_Facilitation) — requires skill · Skills
- [Data Modeling](/Skills/Data_Modeling) — requires skill · Skills
- [Process Design](/Skills/Process_Design) — requires skill · Skills
- [Solution Architecture](/Skills/Solution_Architecture) — requires skill · Skills
- [Stakeholder Communication](/Skills/Stakeholder_Communication) — requires skill · Skills
- [Technical Governance](/Skills/Technical_Governance) — requires skill · Skills
- [Governance Design](/Skills/Governance_Design) — requires skill · Skills
- [ITSM Platform Design](/Skills/ITSM_Platform_Design) — requires skill · Skills
- [Process Architecture](/Skills/Process_Architecture) — requires skill · Skills
- [Solution Consulting](/Skills/Solution_Consulting) — requires skill · Skills

### Engage in

- [Govern the CMDB Structure and CI Class Model](/Activities/Govern_the_CMDB_Structure_and_CI_Class_Model) — engage in · Activities
- [Design the End-to-End Service Management Operating Model](/Activities/Design_the_End-to-End_Service_Management_Operating_Model) — engage in · Activities
- [Architect the ITSM Platform Data Model and Workflows](/Activities/Architect_the_ITSM_Platform_Data_Model_and_Workflows) — engage in · Activities
- [Architect ITSM Platform Configuration and Integrations](/Activities/Architect_ITSM_Platform_Configuration_and_Integrations) — engage in · Activities
- [Define CMDB Data Models and Class Structures](/Activities/Define_CMDB_Data_Models_and_Class_Structures) — engage in · Activities
- [Design the Enterprise Service Management Operating Model](/Activities/Design_the_Enterprise_Service_Management_Operating_Model) — engage in · Activities
- [Design Service Management Process Architecture](/Activities/Design_Service_Management_Process_Architecture) — engage in · Activities
- [Establish Service Management Governance Models](/Activities/Establish_Service_Management_Governance_Models) — engage in · Activities
- [Define ITSM Tooling and Platform Design](/Activities/Define_ITSM_Tooling_and_Platform_Design) — engage in · Activities

### Required knowledge

- [Workflow Platform Capabilities](/Knowledge/Workflow_Platform_Capabilities) — requires knowledge · Knowledge
- [Integration Architecture Patterns](/Knowledge/Integration_Architecture_Patterns) — requires knowledge · Knowledge
- [ITIL Service Management Framework](/Knowledge/ITIL_Service_Management_Framework) — requires knowledge · Knowledge
- [Enterprise Architecture Frameworks](/Knowledge/Enterprise_Architecture_Frameworks) — requires knowledge · Knowledge
- [Configuration Management Database Concepts](/Knowledge/Configuration_Management_Database_Concepts) — requires knowledge · Knowledge
- [Configuration Management Practices](/Knowledge/Configuration_Management_Practices) — requires knowledge · Knowledge
- [Enterprise Integration Patterns](/Knowledge/Enterprise_Integration_Patterns) — requires knowledge · Knowledge
- [ITIL Framework](/Knowledge/ITIL_Framework) — requires knowledge · Knowledge
- [IT Operating Model Design](/Knowledge/IT_Operating_Model_Design) — requires knowledge · Knowledge
- [ServiceNow Platform Architecture](/Knowledge/ServiceNow_Platform_Architecture) — requires knowledge · Knowledge
- [Enterprise Architecture Principles](/Knowledge/Enterprise_Architecture_Principles) — requires knowledge · Knowledge
- [ITSM Tooling Platforms](/Knowledge/ITSM_Tooling_Platforms) — requires knowledge · Knowledge
- [IT Service Management Frameworks](/Knowledge/IT_Service_Management_Frameworks) — requires knowledge · Knowledge
- [Service Lifecycle Design](/Knowledge/Service_Lifecycle_Design) — requires knowledge · Knowledge

### Uses software

- [Enterprise Architecture Modeling Software](/Software/Enterprise_Architecture_Modeling_Software) — uses software · Software
- [Integration Platform Software](/Software/Integration_Platform_Software) — uses software · Software
- [Jira](/Software/Jira) — uses software · Software
- [Microsoft Visio](/Software/Microsoft_Visio) — uses software · Software
- [ServiceNow](/Software/ServiceNow) — uses software · Software
- [Microsoft Teams](/Software/Microsoft_Teams) — uses software · Software
- [ARIS](/Software/ARIS) — uses software · Software
- [Confluence](/Software/Confluence) — uses software · Software

### Requires ability

- [Written Expression](/Ability/Written_Expression) — requires ability · Ability
- [Fluency of Ideas](/Ability/Fluency_of_Ideas) — requires ability · Ability
- [Visualization](/Ability/Visualization) — requires ability · Ability
- [Deductive Reasoning](/Ability/Deductive_Reasoning) — requires ability · Ability
- [Originality](/Ability/Originality) — requires ability · Ability
- [Systems Evaluation](/Ability/Systems_Evaluation) — requires ability · Ability

### Type of

- [Computer Systems Analysts](/Occupations/Computer_Systems_Analysts) — type of · Occupations
- [Computer and Information Systems Managers](/Occupations/Computer_and_Information_Systems_Managers) — type of · Occupations

### Problems this exposes

- [service-dependency mapping for impact analysis when teams shadow-deploy](/Problems/service-dependency_mapping_for_impact_analysis_when_teams_shadow-deploy) — exposes problem · Problems
- [service-catalog and SLA design that business owners won't fund to actual cost](/Problems/service-catalog_and_SLA_design_that_business_owners_won't_fund_to_actual_cost) — exposes problem · Problems
- [change/incident/problem process integration across siloed ServiceNow modules](/Problems/change%2Fincident%2Fproblem_process_integration_across_siloed_ServiceNow_modules) — exposes problem · Problems
- [ITIL CMDB accuracy decaying as discovery misses ephemeral cloud assets](/Problems/ITIL_CMDB_accuracy_decaying_as_discovery_misses_ephemeral_cloud_assets) — exposes problem · Problems