# Pharmacy Account Manager

*/JobTypes/Pharmacy_Account_Manager*

## Neighborhood

### Related (delivered by)

- [Negotiate formulary rebate](/Processes/Negotiate_formulary_rebate) — delivered by · Processes

### Perform

- [Client Escalation Resolution](/Tasks/Client_Escalation_Resolution) — perform · Tasks
- [Negotiate Renewal Terms and Pricing](/Tasks/Negotiate_Renewal_Terms_and_Pricing) — perform · Tasks
- [Negotiate Provider Contracts](/Tasks/Negotiate_Provider_Contracts) — perform · Tasks
- [Grow Account Revenue](/Tasks/Grow_Account_Revenue) — perform · Tasks
- [Forecast Account Volume and Demand](/Tasks/Forecast_Account_Volume_and_Demand) — perform · Tasks
- [Coordinate Delivery Teams Against Client Commitments](/Tasks/Coordinate_Delivery_Teams_Against_Client_Commitments) — perform · Tasks
- [Identify upsell and growth opportunities](/Tasks/Identify_upsell_and_growth_opportunities) — perform · Tasks
- [Manage a portfolio of pharmacy and health-system accounts](/Tasks/Manage_a_portfolio_of_pharmacy_and_health-system_accounts) — perform · Tasks
- [Resolve service and supply escalations](/Tasks/Resolve_service_and_supply_escalations) — perform · Tasks
- [Conduct quarterly business reviews](/Tasks/Conduct_quarterly_business_reviews) — perform · Tasks
- [Coordinate with logistics teams](/Tasks/Coordinate_with_logistics_teams) — perform · Tasks
- [Manage pharmacy customer relationships](/Tasks/Manage_pharmacy_customer_relationships) — perform · Tasks
- [Negotiate supply contracts](/Tasks/Negotiate_supply_contracts) — perform · Tasks
- [Onboard new pharmacy accounts](/Tasks/Onboard_new_pharmacy_accounts) — perform · Tasks
- [Resolve service and supply issues](/Tasks/Resolve_service_and_supply_issues) — perform · Tasks
- [Conduct Business Reviews](/Tasks/Conduct_Business_Reviews) — perform · Tasks
- [Identify Growth Opportunities](/Tasks/Identify_Growth_Opportunities) — perform · Tasks
- [Coordinate Implementation](/Tasks/Coordinate_Implementation) — perform · Tasks
- [Review Account Performance](/Tasks/Review_Account_Performance) — perform · Tasks
- [Manage Pharmacy Accounts](/Tasks/Manage_Pharmacy_Accounts) — perform · Tasks

### Required knowledge

- [Contract Terms and Pricing](/Knowledge/Contract_Terms_and_Pricing) — requires knowledge · Knowledge
- [Account Profitability Drivers](/Knowledge/Account_Profitability_Drivers) — requires knowledge · Knowledge
- [Pharmacy benefit and reimbursement basics](/Knowledge/Pharmacy_benefit_and_reimbursement_basics) — requires knowledge · Knowledge
- [Customer Relationship Management](/Knowledge/Customer_Relationship_Management) — requires knowledge · Knowledge
- [Drug Distribution Regulations](/Knowledge/Drug_Distribution_Regulations) — requires knowledge · Knowledge
- [Pharmacy Supply Chain](/Knowledge/Pharmacy_Supply_Chain) — requires knowledge · Knowledge
- [Pricing and Rebate Structures](/Knowledge/Pricing_and_Rebate_Structures) — requires knowledge · Knowledge
- [Healthcare Contracting](/Knowledge/Healthcare_Contracting) — requires knowledge · Knowledge
- [Pharmaceutical Distribution](/Knowledge/Pharmaceutical_Distribution) — requires knowledge · Knowledge
- [Pharmacy Benefit Management](/Knowledge/Pharmacy_Benefit_Management) — requires knowledge · Knowledge
- [Pharmacy Operations](/Knowledge/Pharmacy_Operations) — requires knowledge · Knowledge

### Engage in

- [Negotiate Supply Agreements](/Activities/Negotiate_Supply_Agreements) — engage in · Activities
- [Negotiate contract renewals and pricing](/Activities/Negotiate_contract_renewals_and_pricing) — engage in · Activities
- [Conduct quarterly business reviews](/Activities/Conduct_quarterly_business_reviews) — engage in · Activities
- [Manage pharmacy customer relationships](/Activities/Manage_pharmacy_customer_relationships) — engage in · Activities
- [Manage Pharmacy Accounts](/Activities/Manage_Pharmacy_Accounts) — engage in · Activities
- [Negotiate Service Agreements](/Activities/Negotiate_Service_Agreements) — engage in · Activities
- [Identify Growth Opportunities](/Activities/Identify_Growth_Opportunities) — engage in · Activities

### Uses software

- [Excel](/Software/Excel) — uses software · Software
- [Outlook](/Software/Outlook) — uses software · Software
- [Customer Relationship Management Platform](/Software/Customer_Relationship_Management_Platform) — uses software · Software
- [PowerPoint](/Software/PowerPoint) — uses software · Software
- [Salesforce](/Software/Salesforce) — uses software · Software
- [Microsoft Excel](/Software/Microsoft_Excel) — uses software · Software
- [Microsoft PowerPoint](/Software/Microsoft_PowerPoint) — uses software · Software
- [Tableau](/Software/Tableau) — uses software · Software

### Requires ability

- [Relationship building](/Ability/Relationship_building) — requires ability · Ability
- [Persuasive communication](/Ability/Persuasive_communication) — requires ability · Ability
- [Commercial judgment](/Ability/Commercial_judgment) — requires ability · Ability
- [Persuasion](/Ability/Persuasion) — requires ability · Ability
- [Social Perceptiveness](/Ability/Social_Perceptiveness) — requires ability · Ability
- [Deductive Reasoning](/Ability/Deductive_Reasoning) — requires ability · Ability
- [Oral Comprehension](/Ability/Oral_Comprehension) — requires ability · Ability
- [Oral Expression](/Ability/Oral_Expression) — requires ability · Ability

### Required skills

- [Escalation resolution](/Skills/Escalation_resolution) — requires skill · Skills
- [Contract negotiation](/Skills/Contract_negotiation) — requires skill · Skills
- [Business review presentation](/Skills/Business_review_presentation) — requires skill · Skills
- [Account relationship management](/Skills/Account_relationship_management) — requires skill · Skills
- [Sales Forecasting](/Skills/Sales_Forecasting) — requires skill · Skills
- [Account Management](/Skills/Account_Management) — requires skill · Skills
- [Performance Analysis](/Skills/Performance_Analysis) — requires skill · Skills
- [Relationship Building](/Skills/Relationship_Building) — requires skill · Skills

### Type of

- [Sales Representatives, Wholesale and Manufacturing](/Occupations/Sales_Representatives,_Wholesale_and_Manufacturing) — type of · Occupations
- [Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products](/Occupations/Sales_Representatives,_Wholesale_and_Manufacturing,_Except_Technical_and_Scientific_Products) — type of · Occupations

### Problems this exposes

- [tracking script pull-through and adherence metrics tied to account performance targets](/Problems/tracking_script_pull-through_and_adherence_metrics_tied_to_account_performance_targets) — exposes problem · Problems
- [reconciling 340B and specialty-pharmacy dispensing data against contract compliance](/Problems/reconciling_340B_and_specialty-pharmacy_dispensing_data_against_contract_compliance) — exposes problem · Problems
- [managing formulary placement and rebate/contract terms across PBM and health-system accounts](/Problems/managing_formulary_placement_and_rebate%2Fcontract_terms_across_PBM_and_health-system_accounts) — exposes problem · Problems