# Patient Navigator

*/JobTypes/Patient_Navigator*

Departments: Care Management / Care Coordination, Population Health, Patient Experience / Patient Advocacy, Oncology Support Services, Community Health and Outreach, Social Work / Social Services, Ambulatory Care Management.

## Neighborhood

### Parent

- [Health Education Specialists](/Occupations/Health_Education_Specialists) — parent · Occupations

### Siblings

- [Clinical Health Educator](/JobTypes/Clinical_Health_Educator) — siblings · JobTypes
- [Community Health Outreach Coordinator](/JobTypes/Community_Health_Outreach_Coordinator) — siblings · JobTypes
- [Community Outreach Coordinator](/JobTypes/Community_Outreach_Coordinator) — siblings · JobTypes
- [Corporate Wellness Specialist](/JobTypes/Corporate_Wellness_Specialist) — siblings · JobTypes
- [Grant-Funded Health Program Manager](/JobTypes/Grant-Funded_Health_Program_Manager) — siblings · JobTypes
- [Health Literacy Specialist](/JobTypes/Health_Literacy_Specialist) — siblings · JobTypes
- [Health Promotion Specialist](/JobTypes/Health_Promotion_Specialist) — siblings · JobTypes
- [Infectious Disease Prevention Specialist](/JobTypes/Infectious_Disease_Prevention_Specialist) — siblings · JobTypes
- [Patient Educator](/JobTypes/Patient_Educator) — siblings · JobTypes
- [Public Health Department Educator](/JobTypes/Public_Health_Department_Educator) — siblings · JobTypes
- [University Health Promotion Specialist](/JobTypes/University_Health_Promotion_Specialist) — siblings · JobTypes

### Related (signature role)

- [Abortion Care Clinic](/CompanyTypes/Abortion_Care_Clinic) — signature role · CompanyTypes
- [Care Coordination Service](/CompanyTypes/Care_Coordination_Service) — signature role · CompanyTypes
- [Referral Management Service](/CompanyTypes/Referral_Management_Service) — signature role · CompanyTypes
- [Care Coordination Agency](/CompanyTypes/Care_Coordination_Agency) — signature role · CompanyTypes
- [Federally Qualified Health Centers (FQHCs)](/CompanyTypes/Federally_Qualified_Health_Centers_(FQHCs)) — signature role · CompanyTypes
- [Care Coordination Firm](/CompanyTypes/Care_Coordination_Firm) — signature role · CompanyTypes

### Related (staff)

- [Care Coordination](/Departments/Care_Coordination) — staff · Departments
- [Patient Care Coordination](/Departments/Patient_Care_Coordination) — staff · Departments

### Related (delivered by)

- [Contact outside health care providers and communicate with subjects to obtain follow-up information.](/Tasks/Contact_outside_health_care_providers_and_communicate_with_subjects_to_obtain_follow-up_information.) — delivered by · Tasks
- [Advise patients on healthcare system processes.](/Activities/Advise_patients_on_healthcare_system_processes.) — delivered by · Activities
- [Advocate for individual or community health needs with government agencies or health service provide...](/Tasks/Advocate_for_individual_or_community_health_needs_with_government_agencies_or_health_service_provide...) — delivered by · Tasks
- [Maintain knowledge of community services and resources available to patients.](/Tasks/Maintain_knowledge_of_community_services_and_resources_available_to_patients.) — delivered by · Tasks
- [Assist patients in organizing their health care system activities.](/Tasks/Assist_patients_in_organizing_their_health_care_system_activities.) — delivered by · Tasks
- [Refer patient, client, or family to community resources to assist in recovery from mental or physica...](/Tasks/Refer_patient,_client,_or_family_to_community_resources_to_assist_in_recovery_from_mental_or_physica...) — delivered by · Tasks
- [Advise clients or community groups on issues related to diagnostic screenings, such as breast cancer...](/Tasks/Advise_clients_or_community_groups_on_issues_related_to_diagnostic_screenings,_such_as_breast_cancer...) — delivered by · Tasks
- [Provide patients or caregivers with assistance in locating health care resources.](/Tasks/Provide_patients_or_caregivers_with_assistance_in_locating_health_care_resources.) — delivered by · Tasks
- [Manage patient care outreach programs](/Processes/Manage_patient_care_outreach_programs) — delivered by · Processes
- [Initiate follow-up communication with patient](/Processes/Initiate_follow-up_communication_with_patient) — delivered by · Processes
- [Act as liaisons between clients and medical staff.](/Tasks/Act_as_liaisons_between_clients_and_medical_staff.) — delivered by · Tasks
- [Assist individuals with paperwork.](/Activities/Assist_individuals_with_paperwork.) — delivered by · Activities
- [Promote wellness and patient education](/Processes/Promote_wellness_and_patient_education) — delivered by · Processes
- [Supply pre-PCP visit support](/Processes/Supply_pre-PCP_visit_support) — delivered by · Processes

### Required knowledge

- [Healthcare Delivery](/Knowledge/Healthcare_Delivery) — requires knowledge · Knowledge
- [Cultural Competence](/Knowledge/Cultural_Competence) — requires knowledge · Knowledge
- [Health Insurance and Assistance Programs](/Knowledge/Health_Insurance_and_Assistance_Programs) — requires knowledge · Knowledge
- [Medical Terminology](/Knowledge/Medical_Terminology) — requires knowledge · Knowledge
- [Community Health Resources](/Knowledge/Community_Health_Resources) — requires knowledge · Knowledge

### Perform

- [Track Patient Progress Through Treatment Milestones](/Tasks/Track_Patient_Progress_Through_Treatment_Milestones) — perform · Tasks
- [Connect Patients To Financial Assistance](/Tasks/Connect_Patients_To_Financial_Assistance) — perform · Tasks
- [Maintain Patient Navigation Records](/Tasks/Maintain_Patient_Navigation_Records) — perform · Tasks
- [Educate Patients on Care Plans](/Tasks/Educate_Patients_on_Care_Plans) — perform · Tasks
- [Arrange Transportation and Language Services](/Tasks/Arrange_Transportation_and_Language_Services) — perform · Tasks
- [Identify and Resolve Barriers to Care](/Tasks/Identify_and_Resolve_Barriers_to_Care) — perform · Tasks
- [Coordinate Patient Appointments Across Providers](/Tasks/Coordinate_Patient_Appointments_Across_Providers) — perform · Tasks

### Type of

- [Community Health Workers](/Occupations/Community_Health_Workers) — type of · Occupations

### Problems this exposes

- [navigation activity logged for grant/program reporting in a spreadsheet separate from the EHR](/Problems/navigation_activity_logged_for_grant%2Fprogram_reporting_in_a_spreadsheet_separate_from_the_EHR) — exposes problem · Problems
- [barrier-resolution and contact history kept in a personal log no covering navigator can pick up](/Problems/barrier-resolution_and_contact_history_kept_in_a_personal_log_no_covering_navigator_can_pick_up) — exposes problem · Problems
- [care-milestone intervals (screening-to-diagnosis-to-treatment) slipping with no early-warning flag](/Problems/care-milestone_intervals_(screening-to-diagnosis-to-treatment)_slipping_with_no_early-warning_flag) — exposes problem · Problems
- [confirming care-plan comprehension against patient health-literacy before relying on self-management](/Problems/confirming_care-plan_comprehension_against_patient_health-literacy_before_relying_on_self-management) — exposes problem · Problems
- [financial-assistance eligibility screening across hospital charity-care and pharma patient-assistance programs](/Problems/financial-assistance_eligibility_screening_across_hospital_charity-care_and_pharma_patient-assistance_programs) — exposes problem · Problems
- [keeping a shared care plan reconciled across the patient's specialists](/Problems/keeping_a_shared_care_plan_reconciled_across_the_patient's_specialists) — exposes problem · Problems
- [coordinating referrals and appointments across siloed provider scheduling systems](/Problems/coordinating_referrals_and_appointments_across_siloed_provider_scheduling_systems) — exposes problem · Problems
- [surfacing patient transportation, financial, and language barriers before a no-show](/Problems/surfacing_patient_transportation,_financial,_and_language_barriers_before_a_no-show) — exposes problem · Problems
- [tracking prior-authorization status and resubmitting denied requests](/Problems/tracking_prior-authorization_status_and_resubmitting_denied_requests) — exposes problem · Problems

### Uses software

- [Appointment Scheduling System](/Software/Appointment_Scheduling_System) — uses software · Software
- [Case Management System](/Software/Case_Management_System) — uses software · Software
- [Electronic Health Record](/Software/Electronic_Health_Record) — uses software · Software
- [Patient Navigation Software](/Software/Patient_Navigation_Software) — uses software · Software

### Requires ability

- [Deductive Reasoning](/Ability/Deductive_Reasoning) — requires ability · Ability
- [Problem Sensitivity](/Ability/Problem_Sensitivity) — requires ability · Ability
- [Oral Comprehension](/Ability/Oral_Comprehension) — requires ability · Ability
- [Oral Expression](/Ability/Oral_Expression) — requires ability · Ability

### Required skills

- [Motivational Interviewing](/Skills/Motivational_Interviewing) — requires skill · Skills
- [Resource Navigation](/Skills/Resource_Navigation) — requires skill · Skills
- [Active Listening](/Skills/Active_Listening) — requires skill · Skills
- [Patient Advocacy](/Skills/Patient_Advocacy) — requires skill · Skills
- [Care Coordination](/Skills/Care_Coordination) — requires skill · Skills

### Engage in

- [Track Patients Through Care Milestones](/Activities/Track_Patients_Through_Care_Milestones) — engage in · Activities
- [Coordinate Patient Appointments Across Providers](/Activities/Coordinate_Patient_Appointments_Across_Providers) — engage in · Activities
- [Identify and Resolve Barriers to Care](/Activities/Identify_and_Resolve_Barriers_to_Care) — engage in · Activities