# Infrastructure Analyst

*/JobTypes/Infrastructure_Analyst*

## Neighborhood

### Related (staff)

- [Capacity Management](/Departments/Capacity_Management) — staff · Departments

### Related (delivered by)

- [Understand  IT customer environment](/Processes/Understand__IT_customer_environment) — delivered by · Processes
- [Assess technology deficiencies by asset class and rank needs](/Processes/Assess_technology_deficiencies_by_asset_class_and_rank_needs) — delivered by · Processes

### Perform

- [Maintain infrastructure asset records](/Tasks/Maintain_infrastructure_asset_records) — perform · Tasks
- [Recommend infrastructure improvements](/Tasks/Recommend_infrastructure_improvements) — perform · Tasks
- [Support incident and problem analysis](/Tasks/Support_incident_and_problem_analysis) — perform · Tasks
- [Troubleshoot infrastructure incidents](/Tasks/Troubleshoot_infrastructure_incidents) — perform · Tasks
- [Report on Service Health](/Tasks/Report_on_Service_Health) — perform · Tasks
- [Monitor Capacity and Utilization](/Tasks/Monitor_Capacity_and_Utilization) — perform · Tasks
- [Document System Configurations and Runbooks](/Tasks/Document_System_Configurations_and_Runbooks) — perform · Tasks
- [Analyze capacity and utilization trends](/Tasks/Analyze_capacity_and_utilization_trends) — perform · Tasks
- [Coordinate changes and maintenance windows](/Tasks/Coordinate_changes_and_maintenance_windows) — perform · Tasks
- [Diagnose and triage infrastructure incidents](/Tasks/Diagnose_and_triage_infrastructure_incidents) — perform · Tasks
- [Monitor infrastructure performance and availability](/Tasks/Monitor_infrastructure_performance_and_availability) — perform · Tasks
- [Recommend reliability and capacity improvements](/Tasks/Recommend_reliability_and_capacity_improvements) — perform · Tasks
- [Report on infrastructure health metrics](/Tasks/Report_on_infrastructure_health_metrics) — perform · Tasks
- [Support server, network, and storage operations](/Tasks/Support_server,_network,_and_storage_operations) — perform · Tasks
- [Support infrastructure change requests](/Tasks/Support_infrastructure_change_requests) — perform · Tasks
- [Document infrastructure configurations](/Tasks/Document_infrastructure_configurations) — perform · Tasks
- [Analyze infrastructure performance metrics](/Tasks/Analyze_infrastructure_performance_metrics) — perform · Tasks

### Required knowledge

- [Monitoring Methods](/Knowledge/Monitoring_Methods) — requires knowledge · Knowledge
- [Server and Network Infrastructure](/Knowledge/Server_and_Network_Infrastructure) — requires knowledge · Knowledge
- [Capacity Planning](/Knowledge/Capacity_Planning) — requires knowledge · Knowledge
- [ITIL operations practices](/Knowledge/ITIL_operations_practices) — requires knowledge · Knowledge
- [Server and operating system administration](/Knowledge/Server_and_operating_system_administration) — requires knowledge · Knowledge
- [Storage and virtualization concepts](/Knowledge/Storage_and_virtualization_concepts) — requires knowledge · Knowledge
- [Server and Storage Systems](/Knowledge/Server_and_Storage_Systems) — requires knowledge · Knowledge
- [Infrastructure Monitoring Practices](/Knowledge/Infrastructure_Monitoring_Practices) — requires knowledge · Knowledge
- [Networking Fundamentals](/Knowledge/Networking_Fundamentals) — requires knowledge · Knowledge

### Requires ability

- [Information Ordering](/Ability/Information_Ordering) — requires ability · Ability
- [Problem Sensitivity](/Ability/Problem_Sensitivity) — requires ability · Ability
- [Deductive reasoning](/Ability/Deductive_reasoning) — requires ability · Ability
- [Selective attention](/Ability/Selective_attention) — requires ability · Ability
- [Mathematical Reasoning](/Ability/Mathematical_Reasoning) — requires ability · Ability

### Type of

- [Network and Computer Systems Administrator](/Occupations/Network_and_Computer_Systems_Administrator) — type of · Occupations
- [Network and Computer Systems Administrators](/Occupations/Network_and_Computer_Systems_Administrators) — type of · Occupations

### Uses software

- [Spreadsheet Software](/Software/Spreadsheet_Software) — uses software · Software
- [Datadog](/Software/Datadog) — uses software · Software
- [ServiceNow](/Software/ServiceNow) — uses software · Software
- [SolarWinds](/Software/SolarWinds) — uses software · Software
- [VMware vSphere](/Software/VMware_vSphere) — uses software · Software
- [Microsoft Excel](/Software/Microsoft_Excel) — uses software · Software
- [Configuration Management Database](/Software/Configuration_Management_Database) — uses software · Software
- [Infrastructure Monitoring Platform](/Software/Infrastructure_Monitoring_Platform) — uses software · Software

### Required skills

- [Critical Thinking](/Skills/Critical_Thinking) — requires skill · Skills
- [Configuration documentation](/Skills/Configuration_documentation) — requires skill · Skills
- [Capacity analysis](/Skills/Capacity_analysis) — requires skill · Skills
- [Change coordination](/Skills/Change_coordination) — requires skill · Skills
- [Incident diagnosis](/Skills/Incident_diagnosis) — requires skill · Skills
- [Infrastructure monitoring](/Skills/Infrastructure_monitoring) — requires skill · Skills
- [Performance Analysis](/Skills/Performance_Analysis) — requires skill · Skills
- [Capacity Monitoring](/Skills/Capacity_Monitoring) — requires skill · Skills

### Engage in

- [Monitor Capacity and Utilization](/Activities/Monitor_Capacity_and_Utilization) — engage in · Activities
- [Diagnose and triage infrastructure incidents](/Activities/Diagnose_and_triage_infrastructure_incidents) — engage in · Activities
- [Monitor infrastructure performance and availability](/Activities/Monitor_infrastructure_performance_and_availability) — engage in · Activities
- [Analyze capacity and utilization trends](/Activities/Analyze_capacity_and_utilization_trends) — engage in · Activities
- [Analyze infrastructure performance metrics](/Activities/Analyze_infrastructure_performance_metrics) — engage in · Activities

### Problems this exposes

- [capacity/performance baselining across heterogeneous on-prem and cloud](/Problems/capacity%2Fperformance_baselining_across_heterogeneous_on-prem_and_cloud) — exposes problem · Problems
- [config-drift and unsanctioned changes surfaced after incidents](/Problems/config-drift_and_unsanctioned_changes_surfaced_after_incidents) — exposes problem · Problems
- [tying infrastructure cost to service ownership for showback](/Problems/tying_infrastructure_cost_to_service_ownership_for_showback) — exposes problem · Problems
- [Capacity And Cost Forecasting](/Problems/Capacity_And_Cost_Forecasting) — exposes problem · Problems