# Information Technology Business Relationship Manager

*/JobTypes/Information_Technology_Business_Relationship_Manager*

## Neighborhood

### Related (delivered by)

- [Communicate business technology value contribution](/Processes/Communicate_business_technology_value_contribution) — delivered by · Processes
- [Communicate IT capabilities](/Processes/Communicate_IT_capabilities) — delivered by · Processes

### Required knowledge

- [Investment Governance](/Knowledge/Investment_Governance) — requires knowledge · Knowledge
- [IT Service Portfolio](/Knowledge/IT_Service_Portfolio) — requires knowledge · Knowledge
- [Business Relationship Management Practices](/Knowledge/Business_Relationship_Management_Practices) — requires knowledge · Knowledge
- [Relationship Management](/Knowledge/Relationship_Management) — requires knowledge · Knowledge
- [IT service portfolio and delivery models](/Knowledge/IT_service_portfolio_and_delivery_models) — requires knowledge · Knowledge
- [The served unit's domain and operations](/Knowledge/The_served_unit's_domain_and_operations) — requires knowledge · Knowledge
- [Value realization concepts](/Knowledge/Value_realization_concepts) — requires knowledge · Knowledge
- [Business Process Domains](/Knowledge/Business_Process_Domains) — requires knowledge · Knowledge
- [IT Service Management](/Knowledge/IT_Service_Management) — requires knowledge · Knowledge
- [Technology Portfolio Planning](/Knowledge/Technology_Portfolio_Planning) — requires knowledge · Knowledge

### Perform

- [Steward the IT and business relationship](/Tasks/Steward_the_IT_and_business_relationship) — perform · Tasks
- [Track service satisfaction](/Tasks/Track_service_satisfaction) — perform · Tasks
- [Translate business needs into IT demand](/Tasks/Translate_business_needs_into_IT_demand) — perform · Tasks
- [Prioritize the technology demand pipeline](/Tasks/Prioritize_the_technology_demand_pipeline) — perform · Tasks
- [Facilitate solution scoping](/Tasks/Facilitate_solution_scoping) — perform · Tasks
- [Translate Business Goals Into Technology Roadmaps](/Tasks/Translate_Business_Goals_Into_Technology_Roadmaps) — perform · Tasks
- [Resolve Escalated Service Issues](/Tasks/Resolve_Escalated_Service_Issues) — perform · Tasks
- [Build Executive Relationships](/Tasks/Build_Executive_Relationships) — perform · Tasks
- [Advocate the unit's priorities within IT](/Tasks/Advocate_the_unit's_priorities_within_IT) — perform · Tasks
- [Broker resolution of service and delivery issues](/Tasks/Broker_resolution_of_service_and_delivery_issues) — perform · Tasks
- [Communicate IT services and roadmap to the unit](/Tasks/Communicate_IT_services_and_roadmap_to_the_unit) — perform · Tasks
- [Elicit and prioritize business technology demand](/Tasks/Elicit_and_prioritize_business_technology_demand) — perform · Tasks
- [Shepherd initiatives through intake and funding](/Tasks/Shepherd_initiatives_through_intake_and_funding) — perform · Tasks
- [Track value realization of IT investments](/Tasks/Track_value_realization_of_IT_investments) — perform · Tasks
- [Identify technology opportunities for the business](/Tasks/Identify_technology_opportunities_for_the_business) — perform · Tasks
- [Communicate IT roadmaps to business stakeholders](/Tasks/Communicate_IT_roadmaps_to_business_stakeholders) — perform · Tasks
- [Track satisfaction with delivered services](/Tasks/Track_satisfaction_with_delivered_services) — perform · Tasks
- [Prioritize and shape the technology demand pipeline](/Tasks/Prioritize_and_shape_the_technology_demand_pipeline) — perform · Tasks
- [Manage the IT service relationship with a business unit](/Tasks/Manage_the_IT_service_relationship_with_a_business_unit) — perform · Tasks
- [Translate business needs into technology demand](/Tasks/Translate_business_needs_into_technology_demand) — perform · Tasks

### Uses software

- [Collaboration Software](/Software/Collaboration_Software) — uses software · Software
- [Project Portfolio Management Software](/Software/Project_Portfolio_Management_Software) — uses software · Software
- [Presentation Software](/Software/Presentation_Software) — uses software · Software
- [ServiceNow](/Software/ServiceNow) — uses software · Software
- [Jira](/Software/Jira) — uses software · Software
- [Microsoft Power BI](/Software/Microsoft_Power_BI) — uses software · Software
- [Salesforce](/Software/Salesforce) — uses software · Software
- [Portfolio Management Software](/Software/Portfolio_Management_Software) — uses software · Software
- [Microsoft PowerPoint](/Software/Microsoft_PowerPoint) — uses software · Software
- [IT Service Management Platform](/Software/IT_Service_Management_Platform) — uses software · Software

### Type of

- [Computer and Information Systems Manager](/Occupations/Computer_and_Information_Systems_Manager) — type of · Occupations
- [Computer and Information Systems Managers](/Occupations/Computer_and_Information_Systems_Managers) — type of · Occupations

### Required skills

- [Requirements Elicitation](/Skills/Requirements_Elicitation) — requires skill · Skills
- [Persuasion](/Skills/Persuasion) — requires skill · Skills
- [Demand Prioritization](/Skills/Demand_Prioritization) — requires skill · Skills
- [Business case development](/Skills/Business_case_development) — requires skill · Skills
- [Demand shaping and prioritization](/Skills/Demand_shaping_and_prioritization) — requires skill · Skills
- [Negotiation and brokering](/Skills/Negotiation_and_brokering) — requires skill · Skills
- [Roadmap facilitation](/Skills/Roadmap_facilitation) — requires skill · Skills
- [Stakeholder relationship management](/Skills/Stakeholder_relationship_management) — requires skill · Skills
- [Demand Shaping](/Skills/Demand_Shaping) — requires skill · Skills
- [Service Communication](/Skills/Service_Communication) — requires skill · Skills
- [Stakeholder Management](/Skills/Stakeholder_Management) — requires skill · Skills

### Engage in

- [Steward the IT and business relationship](/Activities/Steward_the_IT_and_business_relationship) — engage in · Activities
- [Translate business needs into IT demand](/Activities/Translate_business_needs_into_IT_demand) — engage in · Activities
- [Translate Business Goals Into Technology Roadmaps](/Activities/Translate_Business_Goals_Into_Technology_Roadmaps) — engage in · Activities
- [Elicit and prioritize business technology demand](/Activities/Elicit_and_prioritize_business_technology_demand) — engage in · Activities
- [Build trusted relationships with business leaders](/Activities/Build_trusted_relationships_with_business_leaders) — engage in · Activities
- [Translate business needs into technology demand](/Activities/Translate_business_needs_into_technology_demand) — engage in · Activities
- [Manage the IT service relationship with a business unit](/Activities/Manage_the_IT_service_relationship_with_a_business_unit) — engage in · Activities

### Requires ability

- [Deductive reasoning](/Ability/Deductive_reasoning) — requires ability · Ability
- [Oral expression](/Ability/Oral_expression) — requires ability · Ability
- [Problem sensitivity](/Ability/Problem_sensitivity) — requires ability · Ability
- [Social perceptiveness](/Ability/Social_perceptiveness) — requires ability · Ability

### Problems this exposes

- [SLA breach root-cause translation between vendor ops jargon and exec impact is manual](/Problems/SLA_breach_root-cause_translation_between_vendor_ops_jargon_and_exec_impact_is_manual) — exposes problem · Problems
- [stakeholder relationship map lives in the BRM's head, lost at handover or reorg](/Problems/stakeholder_relationship_map_lives_in_the_BRM's_head,_lost_at_handover_or_reorg) — exposes problem · Problems
- [IT roadmap priorities collide across business units with no transparent tie-breaking logic](/Problems/IT_roadmap_priorities_collide_across_business_units_with_no_transparent_tie-breaking_logic) — exposes problem · Problems
- [service catalog and actual shadow-IT usage drift apart, so chargeback disputes recur](/Problems/service_catalog_and_actual_shadow-IT_usage_drift_apart,_so_chargeback_disputes_recur) — exposes problem · Problems
- [no defensible business case linking a requested IT capability to a unit's P&L outcome](/Problems/no_defensible_business_case_linking_a_requested_IT_capability_to_a_unit's_P&L_outcome) — exposes problem · Problems
- [demand intake arrives as ad-hoc emails and hallway asks, never a scored portfolio pipeline](/Problems/demand_intake_arrives_as_ad-hoc_emails_and_hallway_asks,_never_a_scored_portfolio_pipeline) — exposes problem · Problems
- [value-realization after a project ships is asserted, never measured against the baseline KPI](/Problems/value-realization_after_a_project_ships_is_asserted,_never_measured_against_the_baseline_KPI) — exposes problem · Problems