# Implementation Manager

*/JobTypes/Implementation_Manager*

## Neighborhood

### Related (delivered by)

- [Pilot and Readiness Testing](/Processes/Pilot_and_Readiness_Testing) — delivered by · Processes
- [Commercial Client Implementation](/Processes/Commercial_Client_Implementation) — delivered by · Processes
- [Contract to Launch](/Processes/Contract_to_Launch) — delivered by · Processes
- [Client Onboarding](/Processes/Client_Onboarding) — delivered by · Processes
- [Client Implementation Onboarding](/Processes/Client_Implementation_Onboarding) — delivered by · Processes
- [District Implementation](/Processes/District_Implementation) — delivered by · Processes
- [Plan service and solution implementation](/Processes/Plan_service_and_solution_implementation) — delivered by · Processes
- [Confirm implementation completion](/Processes/Confirm_implementation_completion) — delivered by · Processes
- [Manage program implementation](/Processes/Manage_program_implementation) — delivered by · Processes
- [Perform service and solution rollout](/Processes/Perform_service_and_solution_rollout) — delivered by · Processes
- [Coordinate implementation plan](/Processes/Coordinate_implementation_plan) — delivered by · Processes

### Related (signature role)

- [Banking Service Provider](/CompanyTypes/Banking_Service_Provider) — signature role · CompanyTypes
- [Freight Audit and Payment Provider](/CompanyTypes/Freight_Audit_and_Payment_Provider) — signature role · CompanyTypes
- [Referral Management Service Providers](/CompanyTypes/Referral_Management_Service_Providers) — signature role · CompanyTypes
- [Recruitment Process Outsourcing Firms](/CompanyTypes/Recruitment_Process_Outsourcing_Firms) — signature role · CompanyTypes
- [Provider Data Management Vendor](/CompanyTypes/Provider_Data_Management_Vendor) — signature role · CompanyTypes
- [Employer of Record Provider](/CompanyTypes/Employer_of_Record_Provider) — signature role · CompanyTypes
- [Emergency Communications Provider](/CompanyTypes/Emergency_Communications_Provider) — signature role · CompanyTypes
- [Eligibility And Enrollment Vendor](/CompanyTypes/Eligibility_And_Enrollment_Vendor) — signature role · CompanyTypes
- [Educational Assessment Providers](/CompanyTypes/Educational_Assessment_Providers) — signature role · CompanyTypes
- [Field Service Management Providers](/CompanyTypes/Field_Service_Management_Providers) — signature role · CompanyTypes
- [Educational Assessment Provider](/CompanyTypes/Educational_Assessment_Provider) — signature role · CompanyTypes
- [Curriculum Development Vendor](/CompanyTypes/Curriculum_Development_Vendor) — signature role · CompanyTypes
- [Strategic Sourcing Provider](/CompanyTypes/Strategic_Sourcing_Provider) — signature role · CompanyTypes
- [Software-Led PEOs](/CompanyTypes/Software-Led_PEOs) — signature role · CompanyTypes
- [Mailroom Outsourcing Provider](/CompanyTypes/Mailroom_Outsourcing_Provider) — signature role · CompanyTypes
- [Issuing Processors](/CompanyTypes/Issuing_Processors) — signature role · CompanyTypes
- [Customer Onboarding Services Firm](/CompanyTypes/Customer_Onboarding_Services_Firm) — signature role · CompanyTypes
- [Customer Onboarding Agency](/CompanyTypes/Customer_Onboarding_Agency) — signature role · CompanyTypes
- [White-Label Payroll Engines](/CompanyTypes/White-Label_Payroll_Engines) — signature role · CompanyTypes

### Related (staff)

- [Implementation](/Departments/Implementation) — staff · Departments
- [Client Onboarding](/Departments/Client_Onboarding) — staff · Departments
- [Onboarding](/Departments/Onboarding) — staff · Departments

### Who staffs this

- [Onboarding and Implementation](/Departments/Onboarding_and_Implementation) — staffs · Departments

### Uses software

- [Microsoft Excel](/Software/Microsoft_Excel) — uses software · Software
- [Zoom](/Software/Zoom) — uses software · Software
- [Confluence](/Software/Confluence) — uses software · Software
- [Microsoft Power BI](/Software/Microsoft_Power_BI) — uses software · Software
- [Smartsheet](/Software/Smartsheet) — uses software · Software
- [Gainsight](/Software/Gainsight) — uses software · Software
- [Salesforce](/Software/Salesforce) — uses software · Software
- [Jira](/Software/Jira) — uses software · Software

### Required knowledge

- [Capacity Planning Principles](/Knowledge/Capacity_Planning_Principles) — requires knowledge · Knowledge
- [The Vendor Product Domain](/Knowledge/The_Vendor_Product_Domain) — requires knowledge · Knowledge
- [Project Management Methods](/Knowledge/Project_Management_Methods) — requires knowledge · Knowledge
- [Customer Onboarding Practices](/Knowledge/Customer_Onboarding_Practices) — requires knowledge · Knowledge
- [People Management](/Knowledge/People_Management) — requires knowledge · Knowledge
- [Implementation Methodologies](/Knowledge/Implementation_Methodologies) — requires knowledge · Knowledge
- [Change Management](/Knowledge/Change_Management) — requires knowledge · Knowledge
- [Delivery Metrics and KPIs](/Knowledge/Delivery_Metrics_and_KPIs) — requires knowledge · Knowledge
- [Resource Management](/Knowledge/Resource_Management) — requires knowledge · Knowledge
- [Customer Success Principles](/Knowledge/Customer_Success_Principles) — requires knowledge · Knowledge
- [Delivery Economics](/Knowledge/Delivery_Economics) — requires knowledge · Knowledge

### Perform

- [Track Onboarding Timelines and Delivery Metrics](/Tasks/Track_Onboarding_Timelines_and_Delivery_Metrics) — perform · Tasks
- [Standardize Implementation Methodology and Playbooks](/Tasks/Standardize_Implementation_Methodology_and_Playbooks) — perform · Tasks
- [Resolve Cross-Project Escalations with Customers](/Tasks/Resolve_Cross-Project_Escalations_with_Customers) — perform · Tasks
- [Forecast Implementation Capacity Against Sales Pipeline](/Tasks/Forecast_Implementation_Capacity_Against_Sales_Pipeline) — perform · Tasks
- [Manage a Portfolio of Concurrent Customer Implementations](/Tasks/Manage_a_Portfolio_of_Concurrent_Customer_Implementations) — perform · Tasks
- [Set project delivery standards and templates](/Tasks/Set_project_delivery_standards_and_templates) — perform · Tasks
- [Allocate human resources, ensuring appropriate matches between personnel.](/Tasks/Allocate_human_resources,_ensuring_appropriate_matches_between_personnel.) — perform · Tasks
- [Lead the Implementation Team](/Tasks/Lead_the_Implementation_Team) — perform · Tasks
- [Manage Implementation Project Portfolio](/Tasks/Manage_Implementation_Project_Portfolio) — perform · Tasks
- [Remove Cross Project Blockers](/Tasks/Remove_Cross_Project_Blockers) — perform · Tasks
- [Report Delivery Outcomes to Leadership](/Tasks/Report_Delivery_Outcomes_to_Leadership) — perform · Tasks
- [Track Implementation Health Metrics](/Tasks/Track_Implementation_Health_Metrics) — perform · Tasks
- [Drive continuous improvement of onboarding outcomes](/Tasks/Drive_continuous_improvement_of_onboarding_outcomes) — perform · Tasks
- [Coach and develop implementation staff](/Tasks/Coach_and_develop_implementation_staff) — perform · Tasks
- [Allocate team and resources across implementation projects](/Tasks/Allocate_team_and_resources_across_implementation_projects) — perform · Tasks
- [Manage delivery capacity and forecasting](/Tasks/Manage_delivery_capacity_and_forecasting) — perform · Tasks
- [Serve as senior escalation for at-risk engagements](/Tasks/Serve_as_senior_escalation_for_at-risk_engagements) — perform · Tasks
- [Report delivery status to leadership and customers](/Tasks/Report_delivery_status_to_leadership_and_customers) — perform · Tasks
- [Own and refine the delivery methodology and playbooks](/Tasks/Own_and_refine_the_delivery_methodology_and_playbooks) — perform · Tasks
- [Track portfolio health and delivery metrics](/Tasks/Track_portfolio_health_and_delivery_metrics) — perform · Tasks

### Engage in

- [Forecast Implementation Capacity Against Sales Pipeline](/Activities/Forecast_Implementation_Capacity_Against_Sales_Pipeline) — engage in · Activities
- [Standardize Implementation Methodology and Playbooks](/Activities/Standardize_Implementation_Methodology_and_Playbooks) — engage in · Activities
- [Manage a Portfolio of Concurrent Customer Implementations](/Activities/Manage_a_Portfolio_of_Concurrent_Customer_Implementations) — engage in · Activities
- [Manage Implementation Project Portfolio](/Activities/Manage_Implementation_Project_Portfolio) — engage in · Activities
- [Standardize Delivery Methodology](/Activities/Standardize_Delivery_Methodology) — engage in · Activities
- [Track Implementation Health Metrics](/Activities/Track_Implementation_Health_Metrics) — engage in · Activities
- [Allocate team and resources across implementation projects](/Activities/Allocate_team_and_resources_across_implementation_projects) — engage in · Activities
- [Serve as senior escalation for at-risk engagements](/Activities/Serve_as_senior_escalation_for_at-risk_engagements) — engage in · Activities
- [Own and refine the delivery methodology and playbooks](/Activities/Own_and_refine_the_delivery_methodology_and_playbooks) — engage in · Activities

### Required skills

- [Resource Planning](/Skills/Resource_Planning) — requires skill · Skills
- [Process Design](/Skills/Process_Design) — requires skill · Skills
- [People Coaching](/Skills/People_Coaching) — requires skill · Skills
- [Escalation Management](/Skills/Escalation_Management) — requires skill · Skills
- [Data-Driven Reporting](/Skills/Data-Driven_Reporting) — requires skill · Skills
- [Methodology Standardization](/Skills/Methodology_Standardization) — requires skill · Skills
- [Performance Reporting](/Skills/Performance_Reporting) — requires skill · Skills
- [Resource Capacity Planning](/Skills/Resource_Capacity_Planning) — requires skill · Skills
- [Delivery Methodology Design](/Skills/Delivery_Methodology_Design) — requires skill · Skills
- [Portfolio Management](/Skills/Portfolio_Management) — requires skill · Skills
- [Resource Allocation](/Skills/Resource_Allocation) — requires skill · Skills
- [Stakeholder Management](/Skills/Stakeholder_Management) — requires skill · Skills
- [Team Leadership](/Skills/Team_Leadership) — requires skill · Skills

### Requires ability

- [Deductive Reasoning](/Ability/Deductive_Reasoning) — requires ability · Ability
- [Time Sharing](/Ability/Time_Sharing) — requires ability · Ability
- [Judgment and Decision Making](/Ability/Judgment_and_Decision_Making) — requires ability · Ability
- [Oral Expression](/Ability/Oral_Expression) — requires ability · Ability
- [Time Management](/Ability/Time_Management) — requires ability · Ability

### Type of

- [Computer and Information Systems Managers](/Occupations/Computer_and_Information_Systems_Managers) — type of · Occupations
- [Project Management Specialists](/Occupations/Project_Management_Specialists) — type of · Occupations

### Problems this exposes

- [time-to-first-value and onboarding milestones reconciled across many concurrent implementations](/Problems/time-to-first-value_and_onboarding_milestones_reconciled_across_many_concurrent_implementations) — exposes problem · Problems
- [scope creep between the signed SOW and the customer's actual configuration asks during onboarding](/Problems/scope_creep_between_the_signed_SOW_and_the_customer's_actual_configuration_asks_during_onboarding) — exposes problem · Problems
- [go-live readiness depends on customer-side tasks the IM can't directly control or unblock](/Problems/go-live_readiness_depends_on_customer-side_tasks_the_IM_can't_directly_control_or_unblock) — exposes problem · Problems
- [integration/API mapping to the customer's existing stack surfaces undocumented edge cases late](/Problems/integration%2FAPI_mapping_to_the_customer's_existing_stack_surfaces_undocumented_edge_cases_late) — exposes problem · Problems
- [data migration from the customer's legacy system with dirty source data blows onboarding timelines](/Problems/data_migration_from_the_customer's_legacy_system_with_dirty_source_data_blows_onboarding_timelines) — exposes problem · Problems
- [handoff from sales sets expectations the product can't meet at the contracted tier](/Problems/handoff_from_sales_sets_expectations_the_product_can't_meet_at_the_contracted_tier) — exposes problem · Problems