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atlas
Job TypesHospitality Attendant

Job Types

Hospitality Attendant

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atlas
Job TypesHospitality Attendant

Job Types

Hospitality Attendant

Connected through 22 “performs” links and 13 “requires skill” links.

Type of

(3)

Hotel, Motel, and Resort Desk ClerksConciergesWaiters and Waitresses

PendingSupervised bySupervisesUsesRealized by

Staffs

Structure

Requires knowledge

Knowledge11

Property Layout and ServicesFood Safety BasicsGuest Service StandardsResponsible Alcohol ServiceLocal Attractions and ServicesHospitality Service StandardsHealth And Safety RegulationsFood Safety StandardsFood and beverage handlingService etiquette and venue standards

Requires ability

Ability9

Social PerceptivenessPhysical StaminaOral ExpressionSocial perceptivenessOral expressionService orientationPhysical stamina for standing and carryingInterpersonal warmth and composureMultitasking under time pressure

Software

Software6

Point of Sale SystemProperty Management SystemMicrosoft OutlookOpera PMSTable and reservation management appPoint-of-sale and ordering system

Tools

Products5

Vacuum cleanersCoffee brewing machinesService CartPoint-of-sale terminal and payment deviceService trays and trolleys

Delivered by

Processes1

Manage customer loyalty arrival lounges

Requires skill

Skills13

Active ListeningPoint of Sale OperationBasic Food HandlingCustomer ServiceAmenity presentationGuest service communicationComplaint de-escalationLocal recommendationFood and beverage serviceGuest interaction and de-escalation

Demand side

Demand-side pain

Problems4

linen and minibar par-level shortfalls surface only mid-shift, forcing back-of-house round tripsroom-ready status in the PMS lags the attendant's actual completion by 20+ minutesguest amenity requests routed by phone get lost between front desk and the attendant on the floorhousekeeping cart restock runs blind to which rooms turned over since last sweep

Supply side

Performs

Tasks22

Replenish Amenities and SuppliesRespond to guest requestsReport maintenance issues found in roomsMaintain order and cleanliness of guest areasComplete point of sale checkoutService Lounge and Refreshment AreasGreet and Assist Arriving GuestsTake and Deliver Food and Beverage OrdersSet up dining areas for meals, and clear them following mealsStock service stations with items, such as ice, napkins, or straws

Engages in

Activities8

Respond to Guest Requests and InquiriesGreet and Assist Arriving GuestsService Lounge and Refreshment AreasFulfill Guest RequestsGreet customers, patrons, or visitorsHandle guest complaints at first lineCommunicate dietary and allergen information to guestsRespond to guest requests and resolve minor complaints

Type of

(3)

Hotel, Motel, and Resort Desk ClerksConciergesWaiters and Waitresses

Related

Related (delivered by)1

Manage customer loyalty arrival lounges

Perform22

Replenish Amenities and Supplies
Respond to guest requests
Report maintenance issues found in rooms
Maintain order and cleanliness of guest areas
Complete point of sale checkout
Greet and Assist Arriving Guests
Service Lounge and Refreshment Areas
Take and Deliver Food and Beverage Orders
Set up dining areas for meals, and clear them following meals
Stock service stations with items, such as ice, napkins, or straws
+12 more

Uses tool5

Vacuum cleaners
Coffee brewing machines
Service Cart
Point-of-sale terminal and payment device
Service trays and trolleys

Required knowledge11

Food Safety Basics
Guest Service Standards
Property Layout and Services
Responsible Alcohol Service
Local Attractions and Services
Hospitality Service Standards
Health And Safety Regulations
Food Safety Standards
Food and beverage handling

Required skills13

Active Listening
Point of Sale Operation
Customer Service
Basic Food Handling
Amenity presentation
Complaint de-escalation
Guest service communication
Local recommendation
Guest interaction and de-escalation

Uses software6

Property Management System
Point of Sale System
Microsoft Outlook
Opera PMS
Table and reservation management app
Point-of-sale and ordering system

Type of3

Hotel, Motel, and Resort Desk Clerks
Concierges
Waiters and Waitresses

Engage in8

Greet and Assist Arriving Guests
Respond to Guest Requests and Inquiries
Service Lounge and Refreshment Areas
Fulfill Guest Requests
Greet customers, patrons, or visitors
Handle guest complaints at first line
Communicate dietary and allergen information to guests

Requires ability7

Oral Expression
Physical Stamina
Social Perceptiveness
Service orientation
Multitasking under time pressure
Physical stamina for standing and carrying
Interpersonal warmth and composure

Problems this exposes4

guest amenity requests routed by phone get lost between front desk and the attendant on the floor
housekeeping cart restock runs blind to which rooms turned over since last sweep
room-ready status in the PMS lags the attendant's actual completion by 20+ minutes
linen and minibar par-level shortfalls surface only mid-shift, forcing back-of-house round trips

Menu, allergen, and dietary information

+1 more

Food and beverage service

+3 more

Respond to guest requests and resolve minor complaints