# Hospitality Attendant

*/JobTypes/Hospitality_Attendant*

## Neighborhood

### Related (delivered by)

- [Manage customer loyalty arrival lounges](/Processes/Manage_customer_loyalty_arrival_lounges) — delivered by · Processes

### Perform

- [Replenish Amenities and Supplies](/Tasks/Replenish_Amenities_and_Supplies) — perform · Tasks
- [Respond to guest requests](/Tasks/Respond_to_guest_requests) — perform · Tasks
- [Report maintenance issues found in rooms](/Tasks/Report_maintenance_issues_found_in_rooms) — perform · Tasks
- [Maintain order and cleanliness of guest areas](/Tasks/Maintain_order_and_cleanliness_of_guest_areas) — perform · Tasks
- [Complete point of sale checkout](/Tasks/Complete_point_of_sale_checkout) — perform · Tasks
- [Greet and Assist Arriving Guests](/Tasks/Greet_and_Assist_Arriving_Guests) — perform · Tasks
- [Service Lounge and Refreshment Areas](/Tasks/Service_Lounge_and_Refreshment_Areas) — perform · Tasks
- [Take and Deliver Food and Beverage Orders](/Tasks/Take_and_Deliver_Food_and_Beverage_Orders) — perform · Tasks
- [Set up dining areas for meals, and clear them following meals.](/Tasks/Set_up_dining_areas_for_meals,_and_clear_them_following_meals.) — perform · Tasks
- [Stock service stations with items, such as ice, napkins, or straws.](/Tasks/Stock_service_stations_with_items,_such_as_ice,_napkins,_or_straws.) — perform · Tasks
- [Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.](/Tasks/Answer_inquiries_pertaining_to_hotel_policies_and_services,_and_resolve_occupants'_complaints.) — perform · Tasks
- [Stock service areas with supplies such as coffee, food, tableware, and linens.](/Tasks/Stock_service_areas_with_supplies_such_as_coffee,_food,_tableware,_and_linens.) — perform · Tasks
- [Present bills and accept payments.](/Tasks/Present_bills_and_accept_payments.) — perform · Tasks
- [Clean service or seating areas.](/Tasks/Clean_service_or_seating_areas.) — perform · Tasks
- [Fulfill Guest Requests](/Tasks/Fulfill_Guest_Requests) — perform · Tasks
- [Greet guests and seat them at tables or in waiting areas.](/Tasks/Greet_guests_and_seat_them_at_tables_or_in_waiting_areas.) — perform · Tasks
- [Greet customers entering establishments.](/Tasks/Greet_customers_entering_establishments.) — perform · Tasks
- [Coordinate with housekeeping and front desk](/Tasks/Coordinate_with_housekeeping_and_front_desk) — perform · Tasks
- [Handle guest complaints at first line](/Tasks/Handle_guest_complaints_at_first_line) — perform · Tasks
- [Maintain cleanliness of guest areas](/Tasks/Maintain_cleanliness_of_guest_areas) — perform · Tasks
- [Provide local information and directions](/Tasks/Provide_local_information_and_directions) — perform · Tasks
- [Communicate dietary and allergen information to guests](/Tasks/Communicate_dietary_and_allergen_information_to_guests) — perform · Tasks

### Uses tool

- [Vacuum cleaners](/Products/Vacuum_cleaners) — uses tool · Products
- [Coffee brewing machines](/Products/Coffee_brewing_machines) — uses tool · Products
- [Service Cart](/Products/Service_Cart) — uses tool · Products
- [Point-of-sale terminal and payment device](/Products/Point-of-sale_terminal_and_payment_device) — uses tool · Products
- [Service trays and trolleys](/Products/Service_trays_and_trolleys) — uses tool · Products

### Required knowledge

- [Food Safety Basics](/Knowledge/Food_Safety_Basics) — requires knowledge · Knowledge
- [Guest Service Standards](/Knowledge/Guest_Service_Standards) — requires knowledge · Knowledge
- [Property Layout and Services](/Knowledge/Property_Layout_and_Services) — requires knowledge · Knowledge
- [Responsible Alcohol Service](/Knowledge/Responsible_Alcohol_Service) — requires knowledge · Knowledge
- [Local Attractions and Services](/Knowledge/Local_Attractions_and_Services) — requires knowledge · Knowledge
- [Hospitality Service Standards](/Knowledge/Hospitality_Service_Standards) — requires knowledge · Knowledge
- [Health And Safety Regulations](/Knowledge/Health_And_Safety_Regulations) — requires knowledge · Knowledge
- [Food Safety Standards](/Knowledge/Food_Safety_Standards) — requires knowledge · Knowledge
- [Food and beverage handling](/Knowledge/Food_and_beverage_handling) — requires knowledge · Knowledge
- [Menu, allergen, and dietary information](/Knowledge/Menu,_allergen,_and_dietary_information) — requires knowledge · Knowledge
- [Service etiquette and venue standards](/Knowledge/Service_etiquette_and_venue_standards) — requires knowledge · Knowledge

### Required skills

- [Active Listening](/Skills/Active_Listening) — requires skill · Skills
- [Point of Sale Operation](/Skills/Point_of_Sale_Operation) — requires skill · Skills
- [Customer Service](/Skills/Customer_Service) — requires skill · Skills
- [Basic Food Handling](/Skills/Basic_Food_Handling) — requires skill · Skills
- [Amenity presentation](/Skills/Amenity_presentation) — requires skill · Skills
- [Complaint de-escalation](/Skills/Complaint_de-escalation) — requires skill · Skills
- [Guest service communication](/Skills/Guest_service_communication) — requires skill · Skills
- [Local recommendation](/Skills/Local_recommendation) — requires skill · Skills
- [Guest interaction and de-escalation](/Skills/Guest_interaction_and_de-escalation) — requires skill · Skills
- [Food and beverage service](/Skills/Food_and_beverage_service) — requires skill · Skills
- [Order taking and accuracy](/Skills/Order_taking_and_accuracy) — requires skill · Skills
- [Point-of-sale payment handling](/Skills/Point-of-sale_payment_handling) — requires skill · Skills
- [Table setting to standard](/Skills/Table_setting_to_standard) — requires skill · Skills

### Uses software

- [Property Management System](/Software/Property_Management_System) — uses software · Software
- [Point of Sale System](/Software/Point_of_Sale_System) — uses software · Software
- [Microsoft Outlook](/Software/Microsoft_Outlook) — uses software · Software
- [Opera PMS](/Software/Opera_PMS) — uses software · Software
- [Table and reservation management app](/Software/Table_and_reservation_management_app) — uses software · Software
- [Point-of-sale and ordering system](/Software/Point-of-sale_and_ordering_system) — uses software · Software

### Type of

- [Hotel, Motel, and Resort Desk Clerks](/Occupations/Hotel,_Motel,_and_Resort_Desk_Clerks) — type of · Occupations
- [Concierges](/Occupations/Concierges) — type of · Occupations
- [Waiters and Waitresses](/Occupations/Waiters_and_Waitresses) — type of · Occupations

### Engage in

- [Greet and Assist Arriving Guests](/Activities/Greet_and_Assist_Arriving_Guests) — engage in · Activities
- [Respond to Guest Requests and Inquiries](/Activities/Respond_to_Guest_Requests_and_Inquiries) — engage in · Activities
- [Service Lounge and Refreshment Areas](/Activities/Service_Lounge_and_Refreshment_Areas) — engage in · Activities
- [Fulfill Guest Requests](/Activities/Fulfill_Guest_Requests) — engage in · Activities
- [Greet customers, patrons, or visitors.](/Activities/Greet_customers,_patrons,_or_visitors.) — engage in · Activities
- [Handle guest complaints at first line](/Activities/Handle_guest_complaints_at_first_line) — engage in · Activities
- [Communicate dietary and allergen information to guests](/Activities/Communicate_dietary_and_allergen_information_to_guests) — engage in · Activities
- [Respond to guest requests and resolve minor complaints](/Activities/Respond_to_guest_requests_and_resolve_minor_complaints) — engage in · Activities

### Requires ability

- [Oral Expression](/Ability/Oral_Expression) — requires ability · Ability
- [Physical Stamina](/Ability/Physical_Stamina) — requires ability · Ability
- [Social Perceptiveness](/Ability/Social_Perceptiveness) — requires ability · Ability
- [Service orientation](/Ability/Service_orientation) — requires ability · Ability
- [Multitasking under time pressure](/Ability/Multitasking_under_time_pressure) — requires ability · Ability
- [Physical stamina for standing and carrying](/Ability/Physical_stamina_for_standing_and_carrying) — requires ability · Ability
- [Interpersonal warmth and composure](/Ability/Interpersonal_warmth_and_composure) — requires ability · Ability

### Problems this exposes

- [guest amenity requests routed by phone get lost between front desk and the attendant on the floor](/Problems/guest_amenity_requests_routed_by_phone_get_lost_between_front_desk_and_the_attendant_on_the_floor) — exposes problem · Problems
- [housekeeping cart restock runs blind to which rooms turned over since last sweep](/Problems/housekeeping_cart_restock_runs_blind_to_which_rooms_turned_over_since_last_sweep) — exposes problem · Problems
- [room-ready status in the PMS lags the attendant's actual completion by 20+ minutes](/Problems/room-ready_status_in_the_PMS_lags_the_attendant's_actual_completion_by_20+_minutes) — exposes problem · Problems
- [linen and minibar par-level shortfalls surface only mid-shift, forcing back-of-house round trips](/Problems/linen_and_minibar_par-level_shortfalls_surface_only_mid-shift,_forcing_back-of-house_round_trips) — exposes problem · Problems