# Homeless Outreach Worker

*/JobTypes/Homeless_Outreach_Worker*

Departments: Street Outreach Services, Department of Homeless Services, Crisis Co-Response Units, Supportive Housing Programs, Community Behavioral Health, Coordinated Entry Systems, Mobile Crisis Intervention.

## Neighborhood

### Parent

- [Social and Human Service Assistants](/Occupations/Social_and_Human_Service_Assistants) — parent · Occupations

### Siblings

- [Adult Day Care Coordinator](/JobTypes/Adult_Day_Care_Coordinator) — siblings · JobTypes
- [Behavioral Health Aide](/JobTypes/Behavioral_Health_Aide) — siblings · JobTypes
- [Benefits Intake Specialist](/JobTypes/Benefits_Intake_Specialist) — siblings · JobTypes
- [Community Resource Coordinator](/JobTypes/Community_Resource_Coordinator) — siblings · JobTypes
- [Discharge Planning Assistant](/JobTypes/Discharge_Planning_Assistant) — siblings · JobTypes
- [Domestic Violence Advocate](/JobTypes/Domestic_Violence_Advocate) — siblings · JobTypes
- [Eligibility Worker](/JobTypes/Eligibility_Worker) — siblings · JobTypes
- [Family Support Specialist](/JobTypes/Family_Support_Specialist) — siblings · JobTypes
- [Family Support Worker](/JobTypes/Family_Support_Worker) — siblings · JobTypes
- [Outreach Worker](/JobTypes/Outreach_Worker) — siblings · JobTypes
- [Rehabilitation Center Assistant](/JobTypes/Rehabilitation_Center_Assistant) — siblings · JobTypes
- [Residential Treatment Technician](/JobTypes/Residential_Treatment_Technician) — siblings · JobTypes
- [Student Wellness Assistant](/JobTypes/Student_Wellness_Assistant) — siblings · JobTypes
- [Substance Abuse Technician](/JobTypes/Substance_Abuse_Technician) — siblings · JobTypes

### Required knowledge

- [Homeless Services Systems](/Knowledge/Homeless_Services_Systems) — requires knowledge · Knowledge
- [Mental Health and Substance Use](/Knowledge/Mental_Health_and_Substance_Use) — requires knowledge · Knowledge
- [Trauma-Informed Care](/Knowledge/Trauma-Informed_Care) — requires knowledge · Knowledge
- [Community Resources](/Knowledge/Community_Resources) — requires knowledge · Knowledge

### Engage in

- [Help clients get needed services or resources.](/Activities/Help_clients_get_needed_services_or_resources.) — engage in · Activities
- [Complete Coordinated Entry Assessments](/Activities/Complete_Coordinated_Entry_Assessments) — engage in · Activities
- [Conduct Street and Encampment Outreach](/Activities/Conduct_Street_and_Encampment_Outreach) — engage in · Activities

### Perform

- [Accompany clients to doctors' offices or on other trips outside the home, providing transportation, ...](/Tasks/Accompany_clients_to_doctors'_offices_or_on_other_trips_outside_the_home,_providing_transportation,_...) — perform · Tasks
- [Document Client Encounters](/Tasks/Document_Client_Encounters) — perform · Tasks
- [Complete Coordinated Entry Assessments](/Tasks/Complete_Coordinated_Entry_Assessments) — perform · Tasks
- [Distribute Hygiene and Survival Supplies](/Tasks/Distribute_Hygiene_and_Survival_Supplies) — perform · Tasks
- [Connect Clients to Shelter and Services](/Tasks/Connect_Clients_to_Shelter_and_Services) — perform · Tasks
- [Assess Immediate Needs](/Tasks/Assess_Immediate_Needs) — perform · Tasks
- [Build Rapport with Unsheltered Individuals](/Tasks/Build_Rapport_with_Unsheltered_Individuals) — perform · Tasks
- [Conduct Street and Encampment Outreach](/Tasks/Conduct_Street_and_Encampment_Outreach) — perform · Tasks

### Problems this exposes

- [Narcan and wound-care kit distribution counts needed for grant reporting reconstructed from memory at month-end](/Problems/Narcan_and_wound-care_kit_distribution_counts_needed_for_grant_reporting_reconstructed_from_memory_at_month-end) — exposes problem · Problems
- [encampment locations and sweep-clearance dates not shared with the next outreach shift, so contacts are searched for where they no longer are](/Problems/encampment_locations_and_sweep-clearance_dates_not_shared_with_the_next_outreach_shift,_so_contacts_are_searched_for_where_they_no_longer_are) — exposes problem · Problems
- [lone-worker safety check-ins during encampment entry tracked by text, no escalation if a worker goes dark](/Problems/lone-worker_safety_check-ins_during_encampment_entry_tracked_by_text,_no_escalation_if_a_worker_goes_dark) — exposes problem · Problems
- [engagement-stage progress (refusing vs. willing) untracked, so a new worker restarts trust-building from zero](/Problems/engagement-stage_progress_(refusing_vs._willing)_untracked,_so_a_new_worker_restarts_trust-building_from_zero) — exposes problem · Problems
- [a trusted contact's street name and last-seen location lives only in one worker's head, lost when they leave the team](/Problems/a_trusted_contact's_street_name_and_last-seen_location_lives_only_in_one_worker's_head,_lost_when_they_leave_the_team) — exposes problem · Problems
- [appointment accompaniment logistics (transport, no-shows) coordinated by phone, no shared calendar](/Problems/appointment_accompaniment_logistics_(transport,_no-shows)_coordinated_by_phone,_no_shared_calendar) — exposes problem · Problems
- [survival-supply field distribution logged on paper, mismatching restock needs](/Problems/survival-supply_field_distribution_logged_on_paper,_mismatching_restock_needs) — exposes problem · Problems
- [encampment contacts and engagement history re-collected each visit without a shared record](/Problems/encampment_contacts_and_engagement_history_re-collected_each_visit_without_a_shared_record) — exposes problem · Problems
- [coordinated-entry assessment (VI-SPDAT) referrals stall waiting on bed availability data](/Problems/coordinated-entry_assessment_(VI-SPDAT)_referrals_stall_waiting_on_bed_availability_data) — exposes problem · Problems
- [by-name-list and HMIS updates entered hours later from field memory](/Problems/by-name-list_and_HMIS_updates_entered_hours_later_from_field_memory) — exposes problem · Problems
- [warm handoff to clinical/housing partners drops the rapport context built in the field](/Problems/warm_handoff_to_clinical%2Fhousing_partners_drops_the_rapport_context_built_in_the_field) — exposes problem · Problems
- [client document (ID, benefits) collection restarts every time a client loses paperwork](/Problems/client_document_(ID,_benefits)_collection_restarts_every_time_a_client_loses_paperwork) — exposes problem · Problems

### Uses software

- [Case Management Software](/Software/Case_Management_Software) — uses software · Software
- [Coordinated Entry Platform](/Software/Coordinated_Entry_Platform) — uses software · Software
- [Homeless Management Information System](/Software/Homeless_Management_Information_System) — uses software · Software

### Uses tool

- [Outreach Supply Backpack](/Products/Outreach_Supply_Backpack) — uses tool · Products

### Requires ability

- [Stamina](/Ability/Stamina) — requires ability · Ability
- [Problem Sensitivity](/Ability/Problem_Sensitivity) — requires ability · Ability
- [Oral Expression](/Ability/Oral_Expression) — requires ability · Ability

### Required skills

- [Motivational Interviewing](/Skills/Motivational_Interviewing) — requires skill · Skills
- [Case Coordination](/Skills/Case_Coordination) — requires skill · Skills
- [Crisis De-escalation](/Skills/Crisis_De-escalation) — requires skill · Skills
- [Active Listening](/Skills/Active_Listening) — requires skill · Skills