# Academic Advising Manager

*/JobTypes/Academic_Advising_Manager*

## Neighborhood

### Related (delivered by)

- [Develop an advising strategy](/Processes/Develop_an_advising_strategy) — delivered by · Processes

### Perform

- [Supervise and Coach Academic Advising Staff](/Tasks/Supervise_and_Coach_Academic_Advising_Staff) — perform · Tasks
- [Monitor Student Retention and Persistence Metrics](/Tasks/Monitor_Student_Retention_and_Persistence_Metrics) — perform · Tasks
- [Report Advising Outcomes to Academic Leadership](/Tasks/Report_Advising_Outcomes_to_Academic_Leadership) — perform · Tasks
- [Coordinate Registration Period Advising Operations](/Tasks/Coordinate_Registration_Period_Advising_Operations) — perform · Tasks
- [Design Advising Caseload and Coverage Models](/Tasks/Design_Advising_Caseload_and_Coverage_Models) — perform · Tasks
- [Develop Advisor Training and Onboarding Programs](/Tasks/Develop_Advisor_Training_and_Onboarding_Programs) — perform · Tasks
- [Implement Early Alert Intervention Workflows](/Tasks/Implement_Early_Alert_Intervention_Workflows) — perform · Tasks
- [Supervise Academic Advising Staff](/Tasks/Supervise_Academic_Advising_Staff) — perform · Tasks
- [Assign Case Managers to Students](/Tasks/Assign_Case_Managers_to_Students) — perform · Tasks
- [Design Retention Interventions](/Tasks/Design_Retention_Interventions) — perform · Tasks
- [Review Advising Caseload Metrics](/Tasks/Review_Advising_Caseload_Metrics) — perform · Tasks
- [Set Advising Standards](/Tasks/Set_Advising_Standards) — perform · Tasks
- [Supervise Advising Staff](/Tasks/Supervise_Advising_Staff) — perform · Tasks
- [Train New Advisors](/Tasks/Train_New_Advisors) — perform · Tasks
- [Monitor Student Retention Metrics](/Tasks/Monitor_Student_Retention_Metrics) — perform · Tasks
- [Develop Advising Training Programs](/Tasks/Develop_Advising_Training_Programs) — perform · Tasks
- [Coordinate Registration Advising Campaigns](/Tasks/Coordinate_Registration_Advising_Campaigns) — perform · Tasks
- [Set Advising Caseload Standards](/Tasks/Set_Advising_Caseload_Standards) — perform · Tasks
- [Resolve Escalated Advising Cases](/Tasks/Resolve_Escalated_Advising_Cases) — perform · Tasks

### Engage in

- [Supervise and Coach Academic Advising Staff](/Activities/Supervise_and_Coach_Academic_Advising_Staff) — engage in · Activities
- [Design Advising Caseload and Coverage Models](/Activities/Design_Advising_Caseload_and_Coverage_Models) — engage in · Activities
- [Monitor Student Retention and Persistence Metrics](/Activities/Monitor_Student_Retention_and_Persistence_Metrics) — engage in · Activities
- [Design Retention Interventions](/Activities/Design_Retention_Interventions) — engage in · Activities
- [Review Advising Caseload Metrics](/Activities/Review_Advising_Caseload_Metrics) — engage in · Activities
- [Set Advising Standards](/Activities/Set_Advising_Standards) — engage in · Activities
- [Monitor Student Retention Metrics](/Activities/Monitor_Student_Retention_Metrics) — engage in · Activities
- [Supervise Academic Advising Team](/Activities/Supervise_Academic_Advising_Team) — engage in · Activities
- [Develop Advising Training Programs](/Activities/Develop_Advising_Training_Programs) — engage in · Activities

### Required knowledge

- [FERPA and Student Records Regulations](/Knowledge/FERPA_and_Student_Records_Regulations) — requires knowledge · Knowledge
- [Degree Requirements and Curriculum Structures](/Knowledge/Degree_Requirements_and_Curriculum_Structures) — requires knowledge · Knowledge
- [Retention and Student Success Research](/Knowledge/Retention_and_Student_Success_Research) — requires knowledge · Knowledge
- [Academic Advising Theory and Practice](/Knowledge/Academic_Advising_Theory_and_Practice) — requires knowledge · Knowledge
- [Student Development Theory](/Knowledge/Student_Development_Theory) — requires knowledge · Knowledge
- [Student Persistence Theory](/Knowledge/Student_Persistence_Theory) — requires knowledge · Knowledge
- [Higher Education Policies](/Knowledge/Higher_Education_Policies) — requires knowledge · Knowledge
- [Degree Audit Requirements](/Knowledge/Degree_Audit_Requirements) — requires knowledge · Knowledge
- [Academic Advising](/Knowledge/Academic_Advising) — requires knowledge · Knowledge
- [Student Development](/Knowledge/Student_Development) — requires knowledge · Knowledge

### Requires ability

- [Empathy](/Ability/Empathy) — requires ability · Ability
- [Organizational Awareness](/Ability/Organizational_Awareness) — requires ability · Ability
- [Oral Expression](/Ability/Oral_Expression) — requires ability · Ability
- [Social Perceptiveness](/Ability/Social_Perceptiveness) — requires ability · Ability
- [Problem Sensitivity](/Ability/Problem_Sensitivity) — requires ability · Ability
- [Oral Communication](/Ability/Oral_Communication) — requires ability · Ability
- [Deductive Reasoning](/Ability/Deductive_Reasoning) — requires ability · Ability

### Uses software

- [Calendly](/Software/Calendly) — uses software · Software
- [Salesforce Education Cloud](/Software/Salesforce_Education_Cloud) — uses software · Software
- [Degree Audit System](/Software/Degree_Audit_System) — uses software · Software
- [Banner Student Information System](/Software/Banner_Student_Information_System) — uses software · Software
- [Tableau](/Software/Tableau) — uses software · Software
- [Banner](/Software/Banner) — uses software · Software
- [Microsoft Excel](/Software/Microsoft_Excel) — uses software · Software
- [Microsoft Outlook](/Software/Microsoft_Outlook) — uses software · Software
- [EAB Navigate](/Software/EAB_Navigate) — uses software · Software
- [Student Information System](/Software/Student_Information_System) — uses software · Software

### Required skills

- [Staff Supervision](/Skills/Staff_Supervision) — requires skill · Skills
- [Program Development](/Skills/Program_Development) — requires skill · Skills
- [Presentation Delivery](/Skills/Presentation_Delivery) — requires skill · Skills
- [Escalation Management](/Skills/Escalation_Management) — requires skill · Skills
- [Data Informed Decision Making](/Skills/Data_Informed_Decision_Making) — requires skill · Skills
- [Advising Practice Coaching](/Skills/Advising_Practice_Coaching) — requires skill · Skills
- [Advising Program Design](/Skills/Advising_Program_Design) — requires skill · Skills
- [Conflict Resolution](/Skills/Conflict_Resolution) — requires skill · Skills
- [Data Driven Decision Making](/Skills/Data_Driven_Decision_Making) — requires skill · Skills
- [Coaching](/Skills/Coaching) — requires skill · Skills
- [Data Interpretation](/Skills/Data_Interpretation) — requires skill · Skills
- [Process Improvement](/Skills/Process_Improvement) — requires skill · Skills
- [Team Supervision](/Skills/Team_Supervision) — requires skill · Skills

### Type of

- [Educational, Guidance, and Career Counselors and Advisors](/Occupations/Educational,_Guidance,_and_Career_Counselors_and_Advisors) — type of · Occupations
- [Education Administrators, Postsecondary](/Occupations/Education_Administrators,_Postsecondary) — type of · Occupations

### Problems this exposes

- [degree-audit (DegreeWorks) exceptions resolved over email, untracked across advisors](/Problems/degree-audit_(DegreeWorks)_exceptions_resolved_over_email,_untracked_across_advisors) — exposes problem · Problems
- [FERPA-bound notes siloed, blocking cross-department intervention](/Problems/FERPA-bound_notes_siloed,_blocking_cross-department_intervention) — exposes problem · Problems
- [early-alert flags arriving after the course drop deadline has passed](/Problems/early-alert_flags_arriving_after_the_course_drop_deadline_has_passed) — exposes problem · Problems
- [registration-hold reasons opaque to students until they call the office](/Problems/registration-hold_reasons_opaque_to_students_until_they_call_the_office) — exposes problem · Problems
- [advising-note quality varying, hindering student hand-off between advisors](/Problems/advising-note_quality_varying,_hindering_student_hand-off_between_advisors) — exposes problem · Problems
- [advisor caseload rebalancing done by hand each enrollment cycle](/Problems/advisor_caseload_rebalancing_done_by_hand_each_enrollment_cycle) — exposes problem · Problems
- [Auditing Degree Progress Across Catalog Changes](/Problems/Auditing_Degree_Progress_Across_Catalog_Changes) — exposes problem · Problems