# ATM and Kiosk Field Technician

*/JobTypes/ATM_and_Kiosk_Field_Technician*

Departments: Field Service Delivery, ATM Operations, Self-Service Channel Maintenance, CIT Technical Services, Technical Field Operations, Automated Retail Operations, Kiosk Operations.

## Neighborhood

### Parent

- [Coin, Vending, and Amusement Machine Servicers and Repairers](/Occupations/Coin,_Vending,_and_Amusement_Machine_Servicers_and_Repairers) — parent · Occupations

### Siblings

- [ATM Technician](/JobTypes/ATM_Technician) — siblings · JobTypes
- [Amusement Bench Technician](/JobTypes/Amusement_Bench_Technician) — siblings · JobTypes
- [Arcade Game Technician](/JobTypes/Arcade_Game_Technician) — siblings · JobTypes
- [Arcade and FEC Technician](/JobTypes/Arcade_and_FEC_Technician) — siblings · JobTypes
- [Coin-Op Laundry Servicer](/JobTypes/Coin-Op_Laundry_Servicer) — siblings · JobTypes
- [Jukebox Repairer](/JobTypes/Jukebox_Repairer) — siblings · JobTypes
- [Kiosk Service Technician](/JobTypes/Kiosk_Service_Technician) — siblings · JobTypes
- [Pinball Restoration Mechanic](/JobTypes/Pinball_Restoration_Mechanic) — siblings · JobTypes
- [Slot Machine Technician](/JobTypes/Slot_Machine_Technician) — siblings · JobTypes
- [Transit Fare Equipment Mechanic](/JobTypes/Transit_Fare_Equipment_Mechanic) — siblings · JobTypes
- [Vending Machine Technician](/JobTypes/Vending_Machine_Technician) — siblings · JobTypes
- [Vending Route Driver](/JobTypes/Vending_Route_Driver) — siblings · JobTypes
- [Vending Route Technician](/JobTypes/Vending_Route_Technician) — siblings · JobTypes

### Perform

- [Troubleshoot network or connectivity problems for users or user groups.](/Tasks/Troubleshoot_network_or_connectivity_problems_for_users_or_user_groups.) — perform · Tasks
- [Close Out Work Orders in the Field](/Tasks/Close_Out_Work_Orders_in_the_Field) — perform · Tasks
- [Escalate Complex Hardware Failures](/Tasks/Escalate_Complex_Hardware_Failures) — perform · Tasks
- [Replenish Receipt Paper and Consumables](/Tasks/Replenish_Receipt_Paper_and_Consumables) — perform · Tasks
- [Perform On-Site Preventive Maintenance](/Tasks/Perform_On-Site_Preventive_Maintenance) — perform · Tasks
- [Replace Faulty Field Components](/Tasks/Replace_Faulty_Field_Components) — perform · Tasks
- [Install and Deploy ATMs and Kiosks](/Tasks/Install_and_Deploy_ATMs_and_Kiosks) — perform · Tasks
- [Travel a Service Route to Customer Sites](/Tasks/Travel_a_Service_Route_to_Customer_Sites) — perform · Tasks

### Uses tool

- [Hand Tool Set](/Products/Hand_Tool_Set) — uses tool · Products
- [Digital multimeters](/Products/Digital_multimeters) — uses tool · Products
- [Service Vehicle](/Products/Service_Vehicle) — uses tool · Products
- [Laptop Diagnostic Tool](/Products/Laptop_Diagnostic_Tool) — uses tool · Products

### Type of

- [Computer, Automated Teller, and Office Machine Repairers](/Occupations/Computer,_Automated_Teller,_and_Office_Machine_Repairers) — type of · Occupations

### Problems this exposes

- [removed faulty modules with cardholder-data components need tracked RMA custody the field closeout rarely captures](/Problems/removed_faulty_modules_with_cardholder-data_components_need_tracked_RMA_custody_the_field_closeout_rarely_captures) — exposes problem · Problems
- [trunk-stock FRU mismatch to the failed dispenser or card-reader module strands the swap until a parts run](/Problems/trunk-stock_FRU_mismatch_to_the_failed_dispenser_or_card-reader_module_strands_the_swap_until_a_parts_run) — exposes problem · Problems
- [scheduled preventive-maintenance visits get bumped off the route by break-fix SLA dispatches sharing the same truck](/Problems/scheduled_preventive-maintenance_visits_get_bumped_off_the_route_by_break-fix_SLA_dispatches_sharing_the_same_truck) — exposes problem · Problems
- [PM checklist completion can't be verified remotely, so deferred cleaning shows up as the next dispenser jam](/Problems/PM_checklist_completion_can't_be_verified_remotely,_so_deferred_cleaning_shows_up_as_the_next_dispenser_jam) — exposes problem · Problems
- [site-survey power, anchoring, and ADA-reach details missed at deploy force a return trip before go-live sign-off](/Problems/site-survey_power,_anchoring,_and_ADA-reach_details_missed_at_deploy_force_a_return_trip_before_go-live_sign-off) — exposes problem · Problems
- [new-install commissioning stalls on EMV/remote-key-load and host certification before the unit can take its first transaction](/Problems/new-install_commissioning_stalls_on_EMV%2Fremote-key-load_and_host_certification_before_the_unit_can_take_its_first_transaction) — exposes problem · Problems
- [second truck-roll triggered when a complex hardware failure can't be fixed first-visit](/Problems/second_truck-roll_triggered_when_a_complex_hardware_failure_can't_be_fixed_first-visit) — exposes problem · Problems
- [network-fault triage split between telco and bank-side ownership, bouncing the dispatch](/Problems/network-fault_triage_split_between_telco_and_bank-side_ownership,_bouncing_the_dispatch) — exposes problem · Problems
- [receipt-paper and card-stock consumable stockouts on route forcing a repeat visit](/Problems/receipt-paper_and_card-stock_consumable_stockouts_on_route_forcing_a_repeat_visit) — exposes problem · Problems
- [work-order closeout stranded at dead-zone sites with no connectivity to upload completion](/Problems/work-order_closeout_stranded_at_dead-zone_sites_with_no_connectivity_to_upload_completion) — exposes problem · Problems
- [firmware and EMV compliance updates across the fleet](/Problems/firmware_and_EMV_compliance_updates_across_the_fleet) — exposes problem · Problems
- [uptime/SLA against dispatch travel time](/Problems/uptime%2FSLA_against_dispatch_travel_time) — exposes problem · Problems
- [diagnosing dispenser and card-reader faults in the field](/Problems/diagnosing_dispenser_and_card-reader_faults_in_the_field) — exposes problem · Problems
- [cash replenishment reconciliation and balancing](/Problems/cash_replenishment_reconciliation_and_balancing) — exposes problem · Problems

### Uses software

- [Remote Diagnostic Software](/Software/Remote_Diagnostic_Software) — uses software · Software
- [Field Service Management Application](/Software/Field_Service_Management_Application) — uses software · Software

### Requires ability

- [Time Management](/Ability/Time_Management) — requires ability · Ability
- [Manual Dexterity](/Ability/Manual_Dexterity) — requires ability · Ability
- [Problem Sensitivity](/Ability/Problem_Sensitivity) — requires ability · Ability

### Required knowledge

- [Banking Equipment Security](/Knowledge/Banking_Equipment_Security) — requires knowledge · Knowledge
- [Field Service Procedures](/Knowledge/Field_Service_Procedures) — requires knowledge · Knowledge
- [Electromechanical Systems](/Knowledge/Electromechanical_Systems) — requires knowledge · Knowledge
- [Networking Fundamentals](/Knowledge/Networking_Fundamentals) — requires knowledge · Knowledge
- [Self-Service Kiosk Hardware](/Knowledge/Self-Service_Kiosk_Hardware) — requires knowledge · Knowledge

### Required skills

- [Customer Communication](/Skills/Customer_Communication) — requires skill · Skills
- [Component Swapping](/Skills/Component_Swapping) — requires skill · Skills
- [Network Connectivity Diagnosis](/Skills/Network_Connectivity_Diagnosis) — requires skill · Skills
- [Hardware Installation](/Skills/Hardware_Installation) — requires skill · Skills
- [Field Troubleshooting](/Skills/Field_Troubleshooting) — requires skill · Skills

### Engage in

- [Close Out Work Orders in the Field](/Activities/Close_Out_Work_Orders_in_the_Field) — engage in · Activities
- [Resolve Network and Connectivity Faults](/Activities/Resolve_Network_and_Connectivity_Faults) — engage in · Activities
- [Install and Deploy ATMs and Kiosks](/Activities/Install_and_Deploy_ATMs_and_Kiosks) — engage in · Activities