# Aftermarket and Service Parts

*/Departments/Aftermarket_and_Service_Parts*

## Neighborhood

### Related (delivered by)

- [Develop spare part pricing mechanism](/Processes/Develop_spare_part_pricing_mechanism) — delivered by · Processes

### Measured by

- [Inventory Turns on Service Parts](/Metrics/Inventory_Turns_on_Service_Parts) — measured by · Metrics
- [Order Cycle Time](/Metrics/Order_Cycle_Time) — measured by · Metrics
- [Parts Revenue](/Metrics/Parts_Revenue) — measured by · Metrics
- [Parts Obsolescence Cost](/Metrics/Parts_Obsolescence_Cost) — measured by · Metrics
- [Backorder Rate](/Metrics/Backorder_Rate) — measured by · Metrics
- [Inventory Turns](/Metrics/Inventory_Turns) — measured by · Metrics
- [Parts Fill Rate](/Metrics/Parts_Fill_Rate) — measured by · Metrics

### Processes it runs

- [Component Lifecycle and Obsolescence Management](/Processes/Component_Lifecycle_and_Obsolescence_Management) — runs · Processes
- [Aftermarket Parts Fulfillment](/Processes/Aftermarket_Parts_Fulfillment) — runs · Processes
- [Dealer Stock Order Fulfillment](/Processes/Dealer_Stock_Order_Fulfillment) — runs · Processes
- [Perform forward parts requirements forecasting](/Processes/Perform_forward_parts_requirements_forecasting) — runs · Processes
- [Plan Parts Distribution Inventory](/Processes/Plan_Parts_Distribution_Inventory) — runs · Processes
- [Price the Service Parts Catalog](/Processes/Price_the_Service_Parts_Catalog) — runs · Processes
- [Managing Reverse Logistics And Cores](/Processes/Managing_Reverse_Logistics_And_Cores) — runs · Processes
- [Stocking Distribution Centers](/Processes/Stocking_Distribution_Centers) — runs · Processes
- [Forecasting Service Parts Demand](/Processes/Forecasting_Service_Parts_Demand) — runs · Processes

### Part of

- [Aerospace Manufacturer](/CompanyTypes/Aerospace_Manufacturer) — part of · CompanyTypes
- [Automotive Manufacturer](/CompanyTypes/Automotive_Manufacturer) — part of · CompanyTypes
- [Heavy Machinery Manufacturer](/CompanyTypes/Heavy_Machinery_Manufacturer) — part of · CompanyTypes
- [Industrial Equipment Manufacturer](/CompanyTypes/Industrial_Equipment_Manufacturer) — part of · CompanyTypes
- [Automotive OEM](/CompanyTypes/Automotive_OEM) — part of · CompanyTypes

### Staff

- [Obsolescence Planner](/JobTypes/Obsolescence_Planner) — staff · JobTypes
- [Order Fulfillment Coordinator](/JobTypes/Order_Fulfillment_Coordinator) — staff · JobTypes
- [Parts Catalog Manager](/JobTypes/Parts_Catalog_Manager) — staff · JobTypes
- [Parts Distribution Center Manager](/JobTypes/Parts_Distribution_Center_Manager) — staff · JobTypes
- [Service Parts Demand Planner](/JobTypes/Service_Parts_Demand_Planner) — staff · JobTypes
- [Parts Pricing Analyst](/JobTypes/Parts_Pricing_Analyst) — staff · JobTypes
- [Reverse Logistics Coordinator](/JobTypes/Reverse_Logistics_Coordinator) — staff · JobTypes
- [Parts Distribution Manager](/JobTypes/Parts_Distribution_Manager) — staff · JobTypes
- [Parts Inventory Analyst](/JobTypes/Parts_Inventory_Analyst) — staff · JobTypes
- [Service Parts Planner](/JobTypes/Service_Parts_Planner) — staff · JobTypes

### Problems this exposes

- [Parts Obsolescence Cost penalizes last-time-buy commitments the desk must make against supplier EOL lead times longer than the forecast horizon, grading the desk on an unavoidable bet](/Problems/Parts_Obsolescence_Cost_penalizes_last-time-buy_commitments_the_desk_must_make_against_supplier_EOL_lead_times_longer_than_the_forecast_horizon,_grading_the_desk_on_an_unavoidable_bet) — exposes problem · Problems
- [Parts Fill Rate measured per-DC in isolation with no multi-echelon view, so a SKU stocked-out at one DC and overstocked at another still scores acceptable in aggregate](/Problems/Parts_Fill_Rate_measured_per-DC_in_isolation_with_no_multi-echelon_view,_so_a_SKU_stocked-out_at_one_DC_and_overstocked_at_another_still_scores_acceptable_in_aggregate) — exposes problem · Problems
- [core-credit release gated on inspection grading while the customer's deposit-refund clock is already running](/Problems/core-credit_release_gated_on_inspection_grading_while_the_customer's_deposit-refund_clock_is_already_running) — exposes problem · Problems
- [incoming core returns not netted against forward DC buy decisions, so reman supply and new-buy double-count the same demand](/Problems/incoming_core_returns_not_netted_against_forward_DC_buy_decisions,_so_reman_supply_and_new-buy_double-count_the_same_demand) — exposes problem · Problems
- [replacement-order ship dates promised before checking remanufactured-core availability the same desk also controls](/Problems/replacement-order_ship_dates_promised_before_checking_remanufactured-core_availability_the_same_desk_also_controls) — exposes problem · Problems
- [automatic backorder substitution to a superseded SKU ships without a fitment re-check, seeding the return](/Problems/automatic_backorder_substitution_to_a_superseded_SKU_ships_without_a_fitment_re-check,_seeding_the_return) — exposes problem · Problems
- [national service-parts forecast never allocated down the multi-echelon DC tier, so a right-in-aggregate forecast still mispositions stock](/Problems/national_service-parts_forecast_never_allocated_down_the_multi-echelon_DC_tier,_so_a_right-in-aggregate_forecast_still_mispositions_stock) — exposes problem · Problems
- [end-of-life forecast horizon falls short of the supplier last-time-buy lead time the desk must commit against](/Problems/end-of-life_forecast_horizon_falls_short_of_the_supplier_last-time-buy_lead_time_the_desk_must_commit_against) — exposes problem · Problems
- [stocking levels set per-DC in isolation with no multi-echelon view, so the same SKU is stocked-out at one DC and overstocked at another](/Problems/stocking_levels_set_per-DC_in_isolation_with_no_multi-echelon_view,_so_the_same_SKU_is_stocked-out_at_one_DC_and_overstocked_at_another) — exposes problem · Problems
- [core deposits and return credits reconciled by hand, and remanufacturable cores graded inconsistently at receiving](/Problems/core_deposits_and_return_credits_reconciled_by_hand,_and_remanufacturable_cores_graded_inconsistently_at_receiving) — exposes problem · Problems
- [intermittent spare-parts demand forecast off sales velocity instead of install-base age and component failure curves](/Problems/intermittent_spare-parts_demand_forecast_off_sales_velocity_instead_of_install-base_age_and_component_failure_curves) — exposes problem · Problems
- [machine-down/AOG emergency orders need cross-DC expedite sourcing, but fulfillment routing ignores customer downtime cost](/Problems/machine-down%2FAOG_emergency_orders_need_cross-DC_expedite_sourcing,_but_fulfillment_routing_ignores_customer_downtime_cost) — exposes problem · Problems
- [part supersession chains break fitment lookups](/Problems/part_supersession_chains_break_fitment_lookups) — exposes problem · Problems
- [obsolescence and last-time-buy decisions made without demand signal](/Problems/obsolescence_and_last-time-buy_decisions_made_without_demand_signal) — exposes problem · Problems
- [aftermarket pricing lags competitor and core-charge changes](/Problems/aftermarket_pricing_lags_competitor_and_core-charge_changes) — exposes problem · Problems
- [fitment-data errors drive wrong-part returns](/Problems/fitment-data_errors_drive_wrong-part_returns) — exposes problem · Problems
- [Slow Mover And Obsolescence Stocking Risk](/Problems/Slow_Mover_And_Obsolescence_Stocking_Risk) — exposes problem · Problems