# Aftermarket Services Department

*/Departments/Aftermarket_Services_Department*

## Neighborhood

### Related (delivered by)

- [Deliver Aircraft Health Monitoring Services (AHMS)](/Processes/Deliver_Aircraft_Health_Monitoring_Services_(AHMS)) — delivered by · Processes

### Measured by

- [Service Agreement Renewal Rate](/Metrics/Service_Agreement_Renewal_Rate) — measured by · Metrics
- [Field Utilization Rate](/Metrics/Field_Utilization_Rate) — measured by · Metrics
- [Parts Fill Rate](/Metrics/Parts_Fill_Rate) — measured by · Metrics
- [Aftermarket Operating Margin](/Metrics/Aftermarket_Operating_Margin) — measured by · Metrics

### Processes it runs

- [Schedule field service](/Processes/Schedule_field_service) — runs · Processes
- [Plan parts distribution](/Processes/Plan_parts_distribution) — runs · Processes
- [Pricing Service Contracts](/Processes/Pricing_Service_Contracts) — runs · Processes
- [Managing The Service P And L](/Processes/Managing_The_Service_P_And_L) — runs · Processes

### Problems this exposes

- [dispatch routing ignores parts-on-truck availability, forcing second truck-rolls](/Problems/dispatch_routing_ignores_parts-on-truck_availability,_forcing_second_truck-rolls) — exposes problem · Problems
- [field-service dispatch can't see the customer's contract entitlement tier, so response-time SLAs are committed blind to what the contract guarantees](/Problems/field-service_dispatch_can't_see_the_customer's_contract_entitlement_tier,_so_response-time_SLAs_are_committed_blind_to_what_the_contract_guarantees) — exposes problem · Problems
- [contract pricing ignores install-base failure rates, so multi-year entitlements are systematically under-reserved against actual field cost](/Problems/contract_pricing_ignores_install-base_failure_rates,_so_multi-year_entitlements_are_systematically_under-reserved_against_actual_field_cost) — exposes problem · Problems
- [Service P&L can't separate margin on fixed-price contracts from T&M jobs, masking which service offerings lose money](/Problems/Service_P&L_can't_separate_margin_on_fixed-price_contracts_from_T&M_jobs,_masking_which_service_offerings_lose_money) — exposes problem · Problems
- [field-service scheduling can't see the customer's contract entitlement tier at dispatch time, so response-time SLA commitments are set blind to what the service contract actually guarantees](/Problems/field-service_scheduling_can't_see_the_customer's_contract_entitlement_tier_at_dispatch_time,_so_response-time_SLA_commitments_are_set_blind_to_what_the_service_contract_actually_guarantees) — exposes problem · Problems
- [Service Contract Pricing ignores install-base failure rates, so multi-year entitlements are systematically under-reserved](/Problems/Service_Contract_Pricing_ignores_install-base_failure_rates,_so_multi-year_entitlements_are_systematically_under-reserved) — exposes problem · Problems
- [Service P&L can't separate margin on fixed-price contracts from T&M jobs, masking which offerings lose money](/Problems/Service_P&L_can't_separate_margin_on_fixed-price_contracts_from_T&M_jobs,_masking_which_offerings_lose_money) — exposes problem · Problems
- [service contract renewal pipeline leaks because entitlement and install-base data live in separate CRM and ERP silos](/Problems/service_contract_renewal_pipeline_leaks_because_entitlement_and_install-base_data_live_in_separate_CRM_and_ERP_silos) — exposes problem · Problems
- [spare-parts demand forecasting misses slow-moving long-tail SKUs, stranding capital in obsolete service inventory](/Problems/spare-parts_demand_forecasting_misses_slow-moving_long-tail_SKUs,_stranding_capital_in_obsolete_service_inventory) — exposes problem · Problems
- [warranty claim adjudication stalls waiting on field failure photos and serial-number lookups across disconnected DMS records](/Problems/warranty_claim_adjudication_stalls_waiting_on_field_failure_photos_and_serial-number_lookups_across_disconnected_DMS_records) — exposes problem · Problems
- [field service tech dispatch routing ignores parts-on-truck availability, forcing second truck-rolls](/Problems/field_service_tech_dispatch_routing_ignores_parts-on-truck_availability,_forcing_second_truck-rolls) — exposes problem · Problems
- [RMA returns triage can't distinguish no-fault-found from genuine defects, inflating reverse-logistics cost](/Problems/RMA_returns_triage_can't_distinguish_no-fault-found_from_genuine_defects,_inflating_reverse-logistics_cost) — exposes problem · Problems
- [knowledge-base service bulletins go stale and techs fall back to tribal phone calls for fault-tree diagnosis](/Problems/knowledge-base_service_bulletins_go_stale_and_techs_fall_back_to_tribal_phone_calls_for_fault-tree_diagnosis) — exposes problem · Problems

### Staff

- [Aftermarket Pricing Analyst](/JobTypes/Aftermarket_Pricing_Analyst) — staff · JobTypes
- [Field Service Supervisor](/JobTypes/Field_Service_Supervisor) — staff · JobTypes
- [Parts Operations Manager](/JobTypes/Parts_Operations_Manager) — staff · JobTypes
- [Service Contract Analyst](/JobTypes/Service_Contract_Analyst) — staff · JobTypes
- [Aftermarket Services Director](/JobTypes/Aftermarket_Services_Director) — staff · JobTypes

### Part of

- [Automotive OEM](/CompanyTypes/Automotive_OEM) — part of · CompanyTypes
- [Heavy Machinery Manufacturer](/CompanyTypes/Heavy_Machinery_Manufacturer) — part of · CompanyTypes
- [Industrial Equipment Manufacturer](/CompanyTypes/Industrial_Equipment_Manufacturer) — part of · CompanyTypes