# Aftermarket Services

*/Departments/Aftermarket_Services*

## Neighborhood

### Related (delivered by)

- [Lifecycle Service and Support](/Processes/Lifecycle_Service_and_Support) — delivered by · Processes
- [Define, manage and fulfill warranty services](/Processes/Define,_manage_and_fulfill_warranty_services) — delivered by · Processes
- [Deliver Aircraft Health Monitoring Services (AHMS)](/Processes/Deliver_Aircraft_Health_Monitoring_Services_(AHMS)) — delivered by · Processes
- [Develop spare part pricing mechanism](/Processes/Develop_spare_part_pricing_mechanism) — delivered by · Processes
- [Perform installed base analysis](/Processes/Perform_installed_base_analysis) — delivered by · Processes

### Parent organization

- [Heavy Machinery Manufacturer](/CompanyTypes/Heavy_Machinery_Manufacturer) — has department · CompanyTypes
- [Surface Mining Machinery Builders](/CompanyTypes/Surface_Mining_Machinery_Builders) — has department · CompanyTypes
- [Bulk Material Handling & Conveyance OEMs](/CompanyTypes/Bulk_Material_Handling_&_Conveyance_OEMs) — has department · CompanyTypes

### Processes it runs

- [Aftermarket Parts Inventory Management](/Processes/Aftermarket_Parts_Inventory_Management) — runs · Processes
- [Overhaul equipment](/Processes/Overhaul_equipment) — runs · Processes
- [Equipment Repair and Refurbishment](/Processes/Equipment_Repair_and_Refurbishment) — runs · Processes
- [Sell Spare Parts](/Processes/Sell_Spare_Parts) — runs · Processes
- [Negotiate Long-Term Service Agreements](/Processes/Negotiate_Long-Term_Service_Agreements) — runs · Processes
- [Plan Spare Parts Inventory](/Processes/Plan_Spare_Parts_Inventory) — runs · Processes
- [Quote Retrofit Upgrades](/Processes/Quote_Retrofit_Upgrades) — runs · Processes
- [Upselling Product Upgrades](/Processes/Upselling_Product_Upgrades) — runs · Processes
- [Selling Service Contracts](/Processes/Selling_Service_Contracts) — runs · Processes

### Staff

- [Spare Parts Planner](/JobTypes/Spare_Parts_Planner) — staff · JobTypes
- [Service Contract Manager](/JobTypes/Service_Contract_Manager) — staff · JobTypes
- [Retrofit Project Manager](/JobTypes/Retrofit_Project_Manager) — staff · JobTypes
- [Field Service Engineer](/JobTypes/Field_Service_Engineer) — staff · JobTypes
- [Aftermarket Pricing Analyst](/JobTypes/Aftermarket_Pricing_Analyst) — staff · JobTypes
- [Aftermarket Product Manager](/JobTypes/Aftermarket_Product_Manager) — staff · JobTypes
- [Field Service Technician](/JobTypes/Field_Service_Technician) — staff · JobTypes
- [Parts Planner](/JobTypes/Parts_Planner) — staff · JobTypes
- [Service Contract Specialist](/JobTypes/Service_Contract_Specialist) — staff · JobTypes
- [Aftermarket Sales Manager](/JobTypes/Aftermarket_Sales_Manager) — staff · JobTypes

### Measured by

- [Service Agreement Renewal Rate](/Metrics/Service_Agreement_Renewal_Rate) — measured by · Metrics
- [Service Attach Rate](/Metrics/Service_Attach_Rate) — measured by · Metrics
- [Spare Parts Fill Rate](/Metrics/Spare_Parts_Fill_Rate) — measured by · Metrics
- [Aftermarket Gross Margin](/Metrics/Aftermarket_Gross_Margin) — measured by · Metrics
- [Parts Availability Rate](/Metrics/Parts_Availability_Rate) — measured by · Metrics
- [Aftermarket Revenue](/Metrics/Aftermarket_Revenue) — measured by · Metrics

### Part of

- [Aerospace Manufacturer](/CompanyTypes/Aerospace_Manufacturer) — part of · CompanyTypes
- [Automotive OEM](/CompanyTypes/Automotive_OEM) — part of · CompanyTypes
- [Industrial Equipment Manufacturer](/CompanyTypes/Industrial_Equipment_Manufacturer) — part of · CompanyTypes

### Problems this exposes

- [SLA priced against the same department's spare-parts stock and refurb shop capacity with no single allocation owner committing to honor it](/Problems/SLA_priced_against_the_same_department's_spare-parts_stock_and_refurb_shop_capacity_with_no_single_allocation_owner_committing_to_honor_it) — exposes problem · Problems
- [attach rate set at point-of-equipment-sale by the OEM channel and dealers, so Aftermarket is measured on attach it can only influence after a sale it doesn't own](/Problems/attach_rate_set_at_point-of-equipment-sale_by_the_OEM_channel_and_dealers,_so_Aftermarket_is_measured_on_attach_it_can_only_influence_after_a_sale_it_doesn't_own) — exposes problem · Problems
- [upgrade upsell pursued by the department competes with the refurbishment quote it also issues on the same asset, with no single next-best-action per serial number](/Problems/upgrade_upsell_pursued_by_the_department_competes_with_the_refurbishment_quote_it_also_issues_on_the_same_asset,_with_no_single_next-best-action_per_serial_number) — exposes problem · Problems
- [service-contract SLA the department sells is priced without visibility into the refurbishment and spare-parts capacity the same department schedules to honor it](/Problems/service-contract_SLA_the_department_sells_is_priced_without_visibility_into_the_refurbishment_and_spare-parts_capacity_the_same_department_schedules_to_honor_it) — exposes problem · Problems
- [refurbishment core consumption by the department isn’t netted against the spare-parts stock the same department commits to service contracts](/Problems/refurbishment_core_consumption_by_the_department_isn’t_netted_against_the_spare-parts_stock_the_same_department_commits_to_service_contracts) — exposes problem · Problems
- [service-contract SLAs sold without checking spare-parts stocking for that installed base](/Problems/service-contract_SLAs_sold_without_checking_spare-parts_stocking_for_that_installed_base) — exposes problem · Problems
- [refurbishment cores compete with service stock for the same parts with no shared allocation](/Problems/refurbishment_cores_compete_with_service_stock_for_the_same_parts_with_no_shared_allocation) — exposes problem · Problems
- [upgrade upsell and refurbishment quoted separately, putting competing offers on the same asset](/Problems/upgrade_upsell_and_refurbishment_quoted_separately,_putting_competing_offers_on_the_same_asset) — exposes problem · Problems
- [knowledge from closed service tickets never feeds back into repair guides](/Problems/knowledge_from_closed_service_tickets_never_feeds_back_into_repair_guides) — exposes problem · Problems
- [spare-parts demand forecasting can't see installed-base age or usage telemetry](/Problems/spare-parts_demand_forecasting_can't_see_installed-base_age_or_usage_telemetry) — exposes problem · Problems
- [field-service technician dispatch ignores parts availability at the truck/depot](/Problems/field-service_technician_dispatch_ignores_parts_availability_at_the_truck%2Fdepot) — exposes problem · Problems
- [service-contract renewals lapse because installed-base records go stale](/Problems/service-contract_renewals_lapse_because_installed-base_records_go_stale) — exposes problem · Problems
- [warranty claims validated against entitlement and serial-number coverage by hand](/Problems/warranty_claims_validated_against_entitlement_and_serial-number_coverage_by_hand) — exposes problem · Problems
- [RMA and depot-repair turnaround tracked in disconnected systems](/Problems/RMA_and_depot-repair_turnaround_tracked_in_disconnected_systems) — exposes problem · Problems