# Accessibility Compliance

*/Departments/Accessibility_Compliance*

## Neighborhood

### Related (delivered by)

- [Maintain accessibility of public transport (disabled access)](/Processes/Maintain_accessibility_of_public_transport_(disabled_access)) — delivered by · Processes

### Measured by

- [Accessibility Compliance Rate](/Metrics/Accessibility_Compliance_Rate) — measured by · Metrics
- [Infringement Resolution Cycle Time](/Metrics/Infringement_Resolution_Cycle_Time) — measured by · Metrics
- [Audit Coverage](/Metrics/Audit_Coverage) — measured by · Metrics
- [Conformance Rate](/Metrics/Conformance_Rate) — measured by · Metrics
- [Accessibility Complaint Volume](/Metrics/Accessibility_Complaint_Volume) — measured by · Metrics
- [Accommodation Request Turnaround Time](/Metrics/Accommodation_Request_Turnaround_Time) — measured by · Metrics
- [Accessibility Defect Density](/Metrics/Accessibility_Defect_Density) — measured by · Metrics
- [Accommodation Fulfillment Rate](/Metrics/Accommodation_Fulfillment_Rate) — measured by · Metrics
- [Remediation Closure Time](/Metrics/Remediation_Closure_Time) — measured by · Metrics

### Processes it runs

- [Accessibility Remediation](/Processes/Accessibility_Remediation) — runs · Processes
- [Administer Accessibility Accommodations](/Processes/Administer_Accessibility_Accommodations) — runs · Processes
- [Accessibility Compliance Testing](/Processes/Accessibility_Compliance_Testing) — runs · Processes
- [Respond to Accessibility Complaints and Demand Letters](/Processes/Respond_to_Accessibility_Complaints_and_Demand_Letters) — runs · Processes
- [Issue Accessibility Conformance Reports](/Processes/Issue_Accessibility_Conformance_Reports) — runs · Processes
- [Train Staff on Accessibility Requirements](/Processes/Train_Staff_on_Accessibility_Requirements) — runs · Processes
- [Vendor Accessibility Vetting](/Processes/Vendor_Accessibility_Vetting) — runs · Processes
- [Accommodation Request Processing](/Processes/Accommodation_Request_Processing) — runs · Processes
- [Remediation Backlog Tracking](/Processes/Remediation_Backlog_Tracking) — runs · Processes

### Part of

- [University](/CompanyTypes/University) — part of · CompanyTypes
- [Government Agency](/CompanyTypes/Government_Agency) — part of · CompanyTypes
- [Higher Education Institution](/CompanyTypes/Higher_Education_Institution) — part of · CompanyTypes
- [Software Company](/CompanyTypes/Software_Company) — part of · CompanyTypes

### Staff

- [Assistive Technology Specialist](/JobTypes/Assistive_Technology_Specialist) — staff · JobTypes
- [Accessibility Remediation Engineer](/JobTypes/Accessibility_Remediation_Engineer) — staff · JobTypes
- [Accessibility Compliance Manager](/JobTypes/Accessibility_Compliance_Manager) — staff · JobTypes
- [Accessibility Auditor](/JobTypes/Accessibility_Auditor) — staff · JobTypes
- [ADA Coordinator](/JobTypes/ADA_Coordinator) — staff · JobTypes
- [Inclusive Design Reviewer](/JobTypes/Inclusive_Design_Reviewer) — staff · JobTypes
- [Section 508 Auditor](/JobTypes/Section_508_Auditor) — staff · JobTypes
- [Accommodation Coordinator](/JobTypes/Accommodation_Coordinator) — staff · JobTypes
- [Digital Accessibility Specialist](/JobTypes/Digital_Accessibility_Specialist) — staff · JobTypes
- [Accessibility Compliance Analyst](/JobTypes/Accessibility_Compliance_Analyst) — staff · JobTypes

### Problems this exposes

- [Remediation Closure Time clock owned by accessibility but tickets bounce between design/eng/legal with no owner, so the metric measures cross-team limbo, not the dept's work](/Problems/Remediation_Closure_Time_clock_owned_by_accessibility_but_tickets_bounce_between_design%2Feng%2Flegal_with_no_owner,_so_the_metric_measures_cross-team_limbo,_not_the_dept's_work) — exposes problem · Problems
- [Conformance Pass Rate goes stale the moment a sprint ships new components, so a point-in-time WCAG metric overstates current state](/Problems/Conformance_Pass_Rate_goes_stale_the_moment_a_sprint_ships_new_components,_so_a_point-in-time_WCAG_metric_overstates_current_state) — exposes problem · Problems
- [Accommodation Fulfillment Rate tracks the interactive-process queue apart from the digital-conformance program, so the metric misses duplicated legal review across both](/Problems/Accommodation_Fulfillment_Rate_tracks_the_interactive-process_queue_apart_from_the_digital-conformance_program,_so_the_metric_misses_duplicated_legal_review_across_both) — exposes problem · Problems
- [Accessibility Defect Density measured by axe-core/Lighthouse scans that miss ~70% of manual keyboard/screen-reader criteria, so density looks low while real barriers persist](/Problems/Accessibility_Defect_Density_measured_by_axe-core%2FLighthouse_scans_that_miss_~70%25_of_manual_keyboard%2Fscreen-reader_criteria,_so_density_looks_low_while_real_barriers_persist) — exposes problem · Problems
- [vendor accessibility remediation commitments not tracked to closure after the contract is signed](/Problems/vendor_accessibility_remediation_commitments_not_tracked_to_closure_after_the_contract_is_signed) — exposes problem · Problems
- [employee accommodation (interactive-process) requests tracked apart from the digital-conformance program, duplicating legal review](/Problems/employee_accommodation_(interactive-process)_requests_tracked_apart_from_the_digital-conformance_program,_duplicating_legal_review) — exposes problem · Problems
- [third-party vendor VPATs accepted at face value with no independent verification before procurement sign-off](/Problems/third-party_vendor_VPATs_accepted_at_face_value_with_no_independent_verification_before_procurement_sign-off) — exposes problem · Problems
- [remediation tickets bounce between design, eng, and legal with no clear owner](/Problems/remediation_tickets_bounce_between_design,_eng,_and_legal_with_no_clear_owner) — exposes problem · Problems
- [VPAT/ACR documents drafted once a year, out of sync with the shipped product](/Problems/VPAT%2FACR_documents_drafted_once_a_year,_out_of_sync_with_the_shipped_product) — exposes problem · Problems
- [WCAG 2.2 AA audits go stale the moment a sprint ships new components](/Problems/WCAG_2.2_AA_audits_go_stale_the_moment_a_sprint_ships_new_components) — exposes problem · Problems
- [axe-core/Lighthouse scans miss the ~70% of criteria that require manual keyboard and screen-reader testing](/Problems/axe-core%2FLighthouse_scans_miss_the_~70%25_of_criteria_that_require_manual_keyboard_and_screen-reader_testing) — exposes problem · Problems
- [ADA Title II / Section 508 deadlines force triage with no prioritized severity model](/Problems/ADA_Title_II_%2F_Section_508_deadlines_force_triage_with_no_prioritized_severity_model) — exposes problem · Problems
- [screen-reader (JAWS/NVDA/VoiceOver) regressions slip through because they aren't in CI](/Problems/screen-reader_(JAWS%2FNVDA%2FVoiceOver)_regressions_slip_through_because_they_aren't_in_CI) — exposes problem · Problems
- [Continuous WCAG Regression Detection](/Problems/Continuous_WCAG_Regression_Detection) — exposes problem · Problems