# Academic Support Services

*/Departments/Academic_Support_Services*

## Neighborhood

### Related (delivered by)

- [Prepare lesson plans or learning modules for tutoring sessions according to students' needs and goal...](/Tasks/Prepare_lesson_plans_or_learning_modules_for_tutoring_sessions_according_to_students'_needs_and_goal...) — delivered by · Tasks
- [Provide assistance to students in college writing centers.](/Tasks/Provide_assistance_to_students_in_college_writing_centers.) — delivered by · Tasks
- [Teach students study skills, note-taking skills, and test-taking strategies.](/Tasks/Teach_students_study_skills,_note-taking_skills,_and_test-taking_strategies.) — delivered by · Tasks
- [Provide academic coaches to support classroom instruction for students](/Processes/Provide_academic_coaches_to_support_classroom_instruction_for_students) — delivered by · Processes

### Processes it runs

- [Coaching Caseload Management](/Processes/Coaching_Caseload_Management) — runs · Processes
- [Schedule and Match Tutoring Appointments](/Processes/Schedule_and_Match_Tutoring_Appointments) — runs · Processes
- [Deliver Study-Skills Workshops](/Processes/Deliver_Study-Skills_Workshops) — runs · Processes
- [Operate Drop-In Tutoring Centers](/Processes/Operate_Drop-In_Tutoring_Centers) — runs · Processes
- [Run Supplemental Instruction Sessions](/Processes/Run_Supplemental_Instruction_Sessions) — runs · Processes
- [Track Student Utilization of Support Services](/Processes/Track_Student_Utilization_of_Support_Services) — runs · Processes
- [At-Risk Student Outreach](/Processes/At-Risk_Student_Outreach) — runs · Processes

### Measured by

- [Appointment Fill Rate](/Metrics/Appointment_Fill_Rate) — measured by · Metrics
- [Service Utilization Rate](/Metrics/Service_Utilization_Rate) — measured by · Metrics
- [Session Satisfaction Score](/Metrics/Session_Satisfaction_Score) — measured by · Metrics
- [Student Retention Contribution Rate](/Metrics/Student_Retention_Contribution_Rate) — measured by · Metrics
- [Tutored-Course Pass Rate](/Metrics/Tutored-Course_Pass_Rate) — measured by · Metrics
- [Student Retention Rate](/Metrics/Student_Retention_Rate) — measured by · Metrics
- [Course Pass Rate Lift](/Metrics/Course_Pass_Rate_Lift) — measured by · Metrics
- [Advising Contact Coverage](/Metrics/Advising_Contact_Coverage) — measured by · Metrics
- [Tutoring Utilization Rate](/Metrics/Tutoring_Utilization_Rate) — measured by · Metrics

### Part of

- [Online Education Provider](/CompanyTypes/Online_Education_Provider) — part of · CompanyTypes
- [University](/CompanyTypes/University) — part of · CompanyTypes
- [Public School District](/CompanyTypes/Public_School_District) — part of · CompanyTypes
- [Community College](/CompanyTypes/Community_College) — part of · CompanyTypes
- [Higher Education Institution](/CompanyTypes/Higher_Education_Institution) — part of · CompanyTypes

### Staff

- [Academic Success Coach](/JobTypes/Academic_Success_Coach) — staff · JobTypes
- [Learning Specialist](/JobTypes/Learning_Specialist) — staff · JobTypes
- [Peer Tutor](/JobTypes/Peer_Tutor) — staff · JobTypes
- [Writing Center Consultant](/JobTypes/Writing_Center_Consultant) — staff · JobTypes
- [Student Retention Advisor](/JobTypes/Student_Retention_Advisor) — staff · JobTypes
- [Supplemental Instruction Leader](/JobTypes/Supplemental_Instruction_Leader) — staff · JobTypes
- [Learning Support Specialist](/JobTypes/Learning_Support_Specialist) — staff · JobTypes
- [Tutoring Center Coordinator](/JobTypes/Tutoring_Center_Coordinator) — staff · JobTypes
- [Academic Advisor](/JobTypes/Academic_Advisor) — staff · JobTypes

### Problems this exposes

- [Tutoring Utilization Rate rewards filling seats, so already-thriving volunteers inflate it while early-alert high-need students self-select out](/Problems/Tutoring_Utilization_Rate_rewards_filling_seats,_so_already-thriving_volunteers_inflate_it_while_early-alert_high-need_students_self-select_out) — exposes problem · Problems
- [Student Retention Rate is the dept's headline metric yet owned jointly with academics and finance, so accountability outruns control](/Problems/Student_Retention_Rate_is_the_dept's_headline_metric_yet_owned_jointly_with_academics_and_finance,_so_accountability_outruns_control) — exposes problem · Problems
- [Course Pass Rate Lift attributed to support services but confounded by instruction and cohort selection, crediting the dept for outcomes it only partly drives](/Problems/Course_Pass_Rate_Lift_attributed_to_support_services_but_confounded_by_instruction_and_cohort_selection,_crediting_the_dept_for_outcomes_it_only_partly_drives) — exposes problem · Problems
- [Advising Contact Coverage counted as contacts logged, gameable by low-value touches, while degree-audit-integrated advising the metric should reward goes uncredited](/Problems/Advising_Contact_Coverage_counted_as_contacts_logged,_gameable_by_low-value_touches,_while_degree-audit-integrated_advising_the_metric_should_reward_goes_uncredited) — exposes problem · Problems
- [tutoring-appointment demand forecast not reconciled to tutor staffing by subject, so high-demand subjects overflow while others run empty paid hours](/Problems/tutoring-appointment_demand_forecast_not_reconciled_to_tutor_staffing_by_subject,_so_high-demand_subjects_overflow_while_others_run_empty_paid_hours) — exposes problem · Problems
- [tutor no-show backfill handled by ad-hoc email, leaving booked slots dark with no cross-subject reassignment of an idle tutor to a waitlisted subject](/Problems/tutor_no-show_backfill_handled_by_ad-hoc_email,_leaving_booked_slots_dark_with_no_cross-subject_reassignment_of_an_idle_tutor_to_a_waitlisted_subject) — exposes problem · Problems
- [workshop rosters not joined to the early-alert at-risk cohort, so the highest-need students self-select out and the department fills seats with already-thriving volunteers](/Problems/workshop_rosters_not_joined_to_the_early-alert_at-risk_cohort,_so_the_highest-need_students_self-select_out_and_the_department_fills_seats_with_already-thriving_volunteers) — exposes problem · Problems
- [early-alert flags fire only after the add/drop deadline, so the department's outreach reaches at-risk students once the cheapest intervention window has already closed](/Problems/early-alert_flags_fire_only_after_the_add%2Fdrop_deadline,_so_the_department's_outreach_reaches_at-risk_students_once_the_cheapest_intervention_window_has_already_closed) — exposes problem · Problems
- [advising delivery caseloads not joined to live degree-audit state, so advisors counsel students against catalog-year requirements that have already changed](/Problems/advising_delivery_caseloads_not_joined_to_live_degree-audit_state,_so_advisors_counsel_students_against_catalog-year_requirements_that_have_already_changed) — exposes problem · Problems
- [at-risk outreach contacts logged in the retention CRM never sync with advising notes, so coaches and advisors duplicate nudges to the same student](/Problems/at-risk_outreach_contacts_logged_in_the_retention_CRM_never_sync_with_advising_notes,_so_coaches_and_advisors_duplicate_nudges_to_the_same_student) — exposes problem · Problems
- [study-skills workshop rosters not joined to the early-alert cohort, so the highest-need students self-select out and never register](/Problems/study-skills_workshop_rosters_not_joined_to_the_early-alert_cohort,_so_the_highest-need_students_self-select_out_and_never_register) — exposes problem · Problems
- [advising-note handoff at major declaration loses the professional advisor's context when the file routes to the faculty advisor](/Problems/advising-note_handoff_at_major_declaration_loses_the_professional_advisor's_context_when_the_file_routes_to_the_faculty_advisor) — exposes problem · Problems
- [tutor no-show backfill across subjects handled by ad-hoc email, leaving booked appointment slots dark with no cross-subject reassignment](/Problems/tutor_no-show_backfill_across_subjects_handled_by_ad-hoc_email,_leaving_booked_appointment_slots_dark_with_no_cross-subject_reassignment) — exposes problem · Problems
- [early-alert at-risk flags surface after add/drop](/Problems/early-alert_at-risk_flags_surface_after_add%2Fdrop) — exposes problem · Problems
- [tutoring-appointment demand mismatched to staffing](/Problems/tutoring-appointment_demand_mismatched_to_staffing) — exposes problem · Problems
- [accommodation (ADA/504) request fulfillment tracked manually](/Problems/accommodation_(ADA%2F504)_request_fulfillment_tracked_manually) — exposes problem · Problems
- [advising caseloads lack degree-audit integration](/Problems/advising_caseloads_lack_degree-audit_integration) — exposes problem · Problems