# Enterprise Call Center

*/CompanyTypes/Enterprise_Call_Center*

## Neighborhood

### Where it's applied

- [Frontline Simulation Agent](/Opportunities/Frontline_Simulation_Agent) — applies thesis · Opportunities
- [Attrition Arbitrage](/Opportunities/Attrition_Arbitrage) — applies thesis · Opportunities
- [De-escalation as a Service](/Opportunities/De-escalation_as_a_Service) — applies thesis · Opportunities

### Signature process

- [Escalation Management](/Processes/Escalation_Management) — signature process · Processes
- [Conducting Quality Assurance Call Reviews](/Processes/Conducting_Quality_Assurance_Call_Reviews) — signature process · Processes
- [Workforce Scheduling](/Processes/Workforce_Scheduling) — signature process · Processes

### Outsources process

- [Call Answering Overflow](/Processes/Call_Answering_Overflow) — outsources process · Processes

### Provides

- [Customer Support Services](/Services/Customer_Support_Services) — provides · Services

### Signature role

- [Contact Center Agent](/JobTypes/Contact_Center_Agent) — signature role · JobTypes
- [Workforce Management Analyst](/JobTypes/Workforce_Management_Analyst) — signature role · JobTypes

### Supplied by

- [Contact Center Software Vendors](/CompanyTypes/Contact_Center_Software_Vendors) — supplied by · CompanyTypes

### Uses tool

- [Genesys Cloud](/Products/Genesys_Cloud) — uses tool · Products
- [NICE CXone](/Products/NICE_CXone) — uses tool · Products
- [Verint Workforce Management](/Products/Verint_Workforce_Management) — uses tool · Products

### Core activity

- [Inbound Customer Support](/Activities/Inbound_Customer_Support) — core activity · Activities

### Demands service

- [Agent Training Services](/Services/Agent_Training_Services) — demands service · Services

### Outsourced to

- [Business Process Outsourcers](/CompanyTypes/Business_Process_Outsourcers) — outsourced to · CompanyTypes