# Ticket Triage Agent

*/Agents/Ticket_Triage_Agent*

## Neighborhood

### Composed into

- [Codissue](/Startups/Codissue) — composes · Startups
- [Problemforce](/Startups/Problemforce) — composes · Startups
- [Xin](/Startups/Xin) — composes · Startups

### What it consumes

- [Support Ticketing Webhook](/Software/Support_Ticketing_Webhook) — consumed by · Software

### What it does

- [Triage Incoming Tickets](/Tasks/Triage_Incoming_Tickets) — performs · Tasks
- [Assign Ticket Priority](/Tasks/Assign_Ticket_Priority) — performs · Tasks
- [Assign Ticket To Owning Queue](/Tasks/Assign_Ticket_To_Owning_Queue) — performs · Tasks
- [Assign Severity Level](/Tasks/Assign_Severity_Level) — performs · Tasks
- [Match Ticket To Known Resolution](/Tasks/Match_Ticket_To_Known_Resolution) — performs · Tasks
- [Categorize and Route Tickets](/Tasks/Categorize_and_Route_Tickets) — performs · Tasks
- [Tag And Prioritize Tickets](/Tasks/Tag_And_Prioritize_Tickets) — performs · Tasks
- [Assign Priority Tiers](/Tasks/Assign_Priority_Tiers) — performs · Tasks
- [Deduplicate Support Requests](/Tasks/Deduplicate_Support_Requests) — performs · Tasks
- [Assign Ticket To Queue](/Tasks/Assign_Ticket_To_Queue) — performs · Tasks
- [Assess Ticket Urgency](/Tasks/Assess_Ticket_Urgency) — performs · Tasks

### Uses tool

- [Zendesk](/Products/Zendesk) — uses tool · Products
- [Merge Duplicate Tickets](/Action/Merge_Duplicate_Tickets) — uses tool · Action
- [Route Ticket](/Action/Route_Ticket) — uses tool · Action
- [Jira Service Management](/Products/Jira_Service_Management) — uses tool · Products

### Realizes

- [Tier 1 Support Intake](/Services/Tier_1_Support_Intake) — realizes · Services